Silver touch scorecard

Company Overview

Silver touch is a BPO company, founded in 1995, with approximately 1000-4999 employees. They specialize in Finance & Accounting, Customer Support. They serve the E-commerce & Retail industries.

The organization utilizes innovative software platforms and technologies to expand user and client engagement. They believe strongly in providing outstanding customer service to its partners, allowing firms to grow their reach and increase profitability. With over 25 years of experience, Silver Touch Technologies delivers software engineering platforms to grow businesses’ digital presence. With a staff of over 1,400, the business works across India, the United States, and the United Kingdom to provide data-driven IT solutions. Since 1995, Silver Touch Technologies has become an IT partner to clients across all sectors. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: technical. Voice: solution-oriented. Voice: enterprise-focused. Tagline: Modern Workplace Services. Client Value Proposition: Summary: Silver Touch appears positioned to help clients consolidate technology and outsourcing needs with a single provider spanning software, infrastructure integration, automation, cloud, and BPO-related services.. Value Points: Title: Single-provider convenience. Value Points: Description: Clients can source software, integration, automation, and BPO-related services from one vendor profile.. Value Points: Title: Public-sector capability. Value Points: Description: Reported government and public-infrastructure engagements suggest familiarity with regulated and public-sector requirements.. Value Points: Title: Modern workplace support. Value Points: Description: The provider listing explicitly includes modern workplace services, indicating relevance for end-user productivity and work-enablement needs.. Company Overview: Highlights: Listed on Outsource Accelerator as a provider with modern workplace services and BPO solutions.. Highlights: Publicly referenced as offering enterprise software, digital transformation, cloud, ERP, and outsourcing-related services.. Description: Silver Touch Technologies is described by Outsource Accelerator as providing technology and BPO-related services tailored to partner needs and goals, including enterprise software services, e-governance solutions, data management software, IT integration, modern workplace services, robotic process automation, and BPO solutions.. Competitive Differentiators: Differentiators: Title: Broad service mix. Differentiators: Description: Combines enterprise software, workplace services, automation, cloud, ERP, and BPO offerings under one provider profile.. Differentiators: Title: Public sector traction. Differentiators: Description: Public reporting shows government and regulated-sector project activity, including orders tied to digital platform and managed-service work.. Differentiators: Title: India market presence. Differentiators: Description: Public financial reporting and government project references indicate an active operating presence in India.. Leadership & Executives: Executives: Name: Rahul Advani. Executives: Title: Company Secretary and

Strengths

• Brand Profile: Voice: technical. Voice: solution-oriented. Voice: enterprise-focused. Tagline: Modern Workplace Services. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: Silver Touch appears positioned to help clients consolidate technology and outsourcing needs with a single provider spanning software, infrastructure integration, automation, cloud, and BPO-related services.. Value Points: Title: Single-provider convenience. Value Points: Description: Clients can source software, integration, automation, and BPO-related services from one vendor profile.. Value Points: Title: Public-sector capability. Value Points: Description: Reported government and public-infrastructure engagements suggest familiarity with regulated and public-sector requirements.. Value Points: Title: Modern workplace support. Value Points:. (public_web; observed 2026-08-24)
• Company Overview: Highlights: Listed on Outsource Accelerator as a provider with modern workplace services and BPO solutions.. Highlights: Publicly referenced as offering enterprise software, digital transformation, cloud, ERP, and outsourcing-related services.. Description: Silver Touch Technologies is described by Outsource Accelerator as providing technology and BPO-related services tailored to partner needs and goals, including enterprise software services, e-governance solutions, data management software, IT integration, modern workplace services, robotic process automation, and BPO solutions.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 51

• egs: 44.5
• growth: 56.5
• reputation: 52.8
• ai_readiness: 50
• market_footprint: 45.3
• digital_readiness: 57.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Silver touch's structured service taxonomy includes Finance & Accounting, Customer Support. Competitive Landscape: Competitors: Name: Alternative BPO and outsourcing providers. Competitors: Evidence: Outsource Accelerator identifies Silver Touch as a supplier in its BPO directory and describes it as offering BPO solutions alongside broader IT services.. Competitors: Relationship: alternative. Competitors: Name: Cloud workplace and managed IT service providers. Competitors: Evidence: Public pages emphasize modern workplace services, cloud, VDI, communication, and collaboration offerings, placing the firm adjacent to managed workplace and cloud service competitors.. Competitors: Relationship: adjacent. Positioning: Silver Touch is positioned as a technology and outsourcing provider offering enterprise software, IT integration, modern workplace services, RPA, and BPO solutions, with a public emphasis on cloud-enabled workplace modernization and business support services.. Market Signals: Listed in a public BPO provider directory.. Market Signals: Modern workplace offering is publicly described with cloud, public/private cloud, VDI, and unified cloud communications.. Market Signals: Official corporate sites and regional contact pages indicate an established international service footprint.. Differentiators: Broad. Key Firmographics: Sectors Display: Enterprise software. Sectors Display: Digital transformation. Sectors Display: E-governance. Sectors Display: IT services. Sectors Display: Outsourcing. Sectors Display: Public sector. Ownership Type Display: Public company. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Enterprise software. Categories: Services: Enterprise software services. Categories: Services: ERP solutions. Categories: Name: Digital and workplace services. Categories: Services: Modern workplace services. Categories: Services: Digital transformation. Categories: Services: Cloud solutions. Categories: Name: Public sector and governance. Categories: Services: E-governance solutions. Categories: Services: Government digital platform work. Categories: Name: Automation and outsourcing. Categories: Services: Robotic process automation. Categories: Services: Strategic outsourcing. Categories: Services: Business process outsourcing (BPO) solutions. Categories: Name: Data and integration. Categories: Services: Data management software. Categories: Services: IT integration. Executive Summary: Summary:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Ahmedabad. Centers: Model: HQ. Centers: Country: India. Centers: City: Gandhinagar. Centers: Country: India. Centers: City: Mumbai. Centers: Country: India. Centers: City: Bhavnagar. Centers: Country: India. Centers: City: Breinigsville, PA. Centers: Model: Hybrid office. Centers: Country: United States. Hiring & Workforce Signals: Open Positions: Title: PHP Developer. Open Positions: Location: Ahmedabad, India. Open Positions: Seniority: Mid. Open Positions: Department: Unknown. Open Positions: Title: Cloud sales. Open Positions: Location: Ahmedabad, India. Open Positions: Seniority: Junior-to-mid. Open Positions: Department: Sales. Open Positions: Title: Business Analyst. Open Positions: Location: Gandhinagar, India. Open Positions: Seniority: Mid. Open Positions: Department: Business Analysis. Open Positions: Title: .Net developer. Open Positions: Location: Gandhinagar, India. Open Positions: Seniority: Entry-to-mid. Open Positions: Department: Engineering. Open Positions: Title: Project Manager. Open Positions: Location: Mumbai, India. Open Positions: Seniority: Senior. Open Positions: Department: Operations. Open Positions: Title: Solution Architect. Open Positions: Location: Mumbai, India. Open Positions: Seniority: Senior. Open Positions: Department: Architecture. Open Positions: Title: Database Lead. Open Positions: Location: Mumbai, India. Open Positions: Seniority: Senior. Open Positions: Department: Data/Infrastructure. Open Positions: Title: Security Lead. Open Positions: Location: Mumbai, India. Open Positions: Seniority: Senior. Open Positions: Department: Security. Workforce Signals: Locations: Ahmedabad, Gujarat.. Financial Health: Overall Health: unknown. Recent News: Articles: Date: 2026-07-31. Articles: Title: Silver Touch Technologies reports Q1 FY27 results. Articles: Source: Business Standard. Articles: Summary: Reported consolidated Q1 FY27 net profit and sales growth for the quarter ended June 30, 2026.. Articles: Date: 2026-07-30. Articles: Title: Silver Touch Technologies wins AI-native DPR appraisal platform order from RITES. Articles: Source: Marketscreener. Articles: Summary: Public reporting

Methodology

Silver touch's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 12 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.silvertouch.com

Email: info@silvertouch.com

Phone: -

LinkedIn: https://www.linkedin.com/company/silver-touch-technologies-ltd/

Frequently Asked Questions

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