Softfile scorecard

Company Overview

Softfile is a BPO company, founded in 1988, with approximately 50-99 employees.

The company began as Altec Systems, changing its name to SoftFile in the 1990s to capitalize on the digitalization trend. Then, it acquired several document management companies, including Visual Graphix, Nevada Micrographics, and Omni Mountain. In 2004, SoftFile opened an office in Cebu, Philippines, and its headquarter building in Sacramento opened four years later.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: process-focused. Client Value Proposition: Summary: SoftFile’s public positioning centers on helping organizations convert paper records into digital workflows and manage document-related operations with a mix of technology and labor support.. Value Points: Title: Paper-to-digital conversion support. Value Points: Description: Document scanning and microfilm conversion services support digitization projects.. Value Points: Title: Operational outsourcing for records workflows. Value Points: Description: Data entry, BPO, storage, and shredding services support back-office document handling.. Value Points: Title: Multi-service document management coverage. Value Points: Description: The service set suggests a single-provider approach for imaging, management software, and related operational tasks.. Company Overview: Highlights: Listed in the Outsource Accelerator BPO directory as a document imaging and data entry services provider.. Highlights: Public directory information indicates a U.S.-based operation with contact details and a website.. Highlights: Publicly described as having completed more than a thousand projects for private businesses and government agencies.. Description: SoftFile is a document imaging and business process outsourcing provider offering services such as document scanning, data entry, cloud services, microfilm scanning, and related document management support.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public sources describe the company as founded in 1988 and active in document imaging and BPO services for decades.. Differentiators: Title: Breadth of document-focused workflow services. Differentiators: Description: The company combines scanning, data entry, cloud, storage, shredding, and document management software support under one provider profile.. Differentiators: Title: Experience with public- and private-sector work. Differentiators: Description: Outsource Accelerator states that SoftFile has implemented more than a thousand projects for private businesses

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: process-focused. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: SoftFile’s public positioning centers on helping organizations convert paper records into digital workflows and manage document-related operations with a mix of technology and labor support.. Value Points: Title: Paper-to-digital conversion support. Value Points: Description: Document scanning and microfilm conversion services support digitization projects.. Value Points: Title: Operational outsourcing for records workflows. Value Points: Description: Data entry, BPO, storage, and shredding services support back-office document handling.. Value Points: Title: Multi-service document management coverage. Value Points:. (public_web; observed 2026-08-26)
• Company Overview: Highlights: Listed in the Outsource Accelerator BPO directory as a document imaging and data entry services provider.. Highlights: Public directory information indicates a U.S.-based operation with contact details and a website.. Highlights: Publicly described as having completed more than a thousand projects for private businesses and government agencies.. Description: SoftFile is a document imaging and business process outsourcing provider offering services such as document scanning, data entry, cloud services, microfilm scanning, and related document management. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 47.9
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 32.2
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Altec Systems / SoftFile legacy document management providers. Competitors: Evidence: Public sources describe SoftFile as originating from Altec Systems and serving document/data management needs.. Competitors: Relationship: adjacent. Competitors: Name: Other BPO and document imaging providers. Competitors: Evidence: Outsource Accelerator lists SoftFile in a BPO directory and describes its document imaging and data entry services.. Competitors: Relationship: direct. Positioning: Document imaging and BPO services provider with a focus on document conversion, data entry, and related records-management workflows.. Market Signals: Directory listings emphasize document imaging, data entry, cloud services, and shredding/storage support.. Market Signals: Publicly available information is limited compared with larger BPO peers.. Differentiators: Broad document conversion and storage-related service mix.. Differentiators: Public references indicate long operating history dating to 1988.. Key Firmographics: Founded Year: 1988. Sectors Display: Document imaging. Sectors Display: Business process outsourcing. Sectors Display: Data entry. Sectors Display: Information services. Headquarters Display: N/A on Outsource Accelerator; LinkedIn lists Sacramento, California, United States. Ownership Type Display: Private. Employee & Client Sentiment: Red Flags: Public review ratings are modest and indicate uneven employee experience.. Red Flags: Some employee comments describe management negatively.. Sentiment Trend: unknown. Sentiment Themes: Theme: Work-life balance and pay receive middling ratings in employee reviews.. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: work-life balance. Sentiment Themes: Key Phrases: pay and benefits. Sentiment Themes: Key Phrases: job security and advancement. Sentiment Themes: Theme: Management/culture feedback appears weaker than overall average.. Sentiment Themes: Sentiment: negative. Sentiment Themes: Key Phrases: management. Sentiment Themes: Key Phrases: culture. Sentiment Themes: Key Phrases: horrible. Employee Satisfaction: mixed. Services & Offerings: Categories: Name: Document imaging and conversion. Categories: Services: Document Scanning. Categories: Services: Microfilm Scanning. Categories: Services: Large Format

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Sacramento. Centers: Country: United States. Centers: City: Cebu. Centers: Country: Philippines. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Craig Lathem. Executives: Title: Manager, Softfile BPO division. Executive Summary: Summary: SoftFile appears to be a privately held document imaging and BPO services company focused on scanning, data entry, and related records-management workflows, with public references pointing to Sacramento, California and a long operating history..

Methodology

Softfile's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 9 distinct source URLs and retained 12 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://softfile.com/

Email: info@softfile.com

Phone: 916-927-4211

LinkedIn: http://www.linkedin.com/company/softfile

Frequently Asked Questions

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