Soluciones Bpo S A S scorecard

Company Overview

Soluciones Bpo S A S is a BPO company, founded in 2011, with approximately 50-99 employees. They specialize in Customer Support.

Executive summary

Brand Profile: Voice: professional. Voice: customer-service oriented. Voice: sales-oriented. Voice: technology-forward. Tagline: Call Center y Contact Center BPO en Colombia para Empresas. Imagery Style: Corporate service branding focused on communication and omnichannel customer support.. Client Value Proposition: Summary: The company positions itself as an operational and technology partner for customer communication, aiming to help clients manage service channels, increase sales, and improve efficiency.. Value Points: Title: Channel management. Value Points: Description: Helps clients manage customer communication channels and customer service operations.. Value Points: Title: Sales support. Value Points: Description: States that it can support sales growth through telephone sales and related marketing activities.. Value Points: Title: Efficiency gains. Value Points: Description: Public messaging emphasizes improving resource use and cost efficiency.. Value Points: Title: Flexible implementation. Value Points: Description: Offers both fully managed operation and technology implementation for client self-management.. Company Overview: Tagline: Call Center y Contact Center BPO en Colombia para Empresas. Highlights: Omnichannel communication solutions. Highlights: Contact center and call center services. Highlights: Technology implementation or managed operation model. Highlights: Customer experience and sales support focus. Highlights: Public materials indicate service reach across Latin America. Description: Soluciones BPO S.A.S. presents itself as a Colombia-based contact center and BPO provider focused on omnichannel communication, customer service, sales support, and technology-enabled communication solutions. Public materials state that it has offered communication solutions since 2014 and that it can either operate the solutions or implement the technology for client self-operation.. Competitive Differentiators: Differentiators: Title: Technology-plus-service delivery model. Differentiators: Description: Public materials say the company combines trained contact center personnel with IP voice

Strengths

• Brand Profile: Voice: professional. Voice: customer-service oriented. Voice: sales-oriented. Voice: technology-forward. Tagline: Call Center y Contact Center BPO en Colombia para Empresas. Imagery Style: Corporate service branding focused on communication and omnichannel customer support.. (public_web; observed 2026-08-26)
• Client Portfolio: Total Clients Claimed: 18. Industry Concentration: energy. Industry Concentration: telecommunications. Industry Concentration: healthcare. Industry Concentration: non-profits/NGOs. Industry Concentration: housing. Industry Concentration: retail. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: The company positions itself as an operational and technology partner for customer communication, aiming to help clients manage service channels, increase sales, and improve efficiency.. Value Points: Title: Channel management. Value Points: Description: Helps clients manage customer communication channels and customer service operations.. Value Points: Title: Sales support. Value Points: Description: States that it can support sales growth through telephone sales and related marketing activities.. Value Points: Title: Efficiency gains. Value Points: Description: Public. (public_web; observed 2026-06-13)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-06-13)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 46

• egs: 42.3
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.5
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Soluciones Bpo S A S's structured service taxonomy includes Customer Support. Client Portfolio: Total Clients Claimed: 18. Industry Concentration: energy. Industry Concentration: telecommunications. Industry Concentration: healthcare. Industry Concentration: non-profits/NGOs. Industry Concentration: housing. Industry Concentration: retail. Competitive Landscape: Competitors: Name: Other Colombia contact center BPO providers. Competitors: Evidence: Public sources describe Soluciones BPO as a contact center/BPO and IP telephony provider, placing it in the broader outsourced customer-communications market.. Competitors: Relationship: alternative. Positioning: A Colombia-based contact center and BPO provider emphasizing omnichannel communication, IP telephony, and customer-service operations with optional technology implementation for client operation.. Market Signals: Operating since 2014. Market Signals: Claims operational reach in Latin America and the rest of the world. Market Signals: Public profiles associate the firm with Medellín, Colombia. Differentiators: Omnichannel solutions. Differentiators: Can operate the solution or implement the technology for client self-operation. Differentiators: Integration of contact center personnel with IP voice technology. Differentiators: Chatbots and CRM integration. Key Firmographics: Founded Year: 2014. Sectors Display: Contact center. Sectors Display: BPO. Sectors Display: Telecommunications. Sectors Display: Customer service. Sectors Display: Collections. Sectors Display: Sales support. Headquarters Display: Medellín, Antioquia, Colombia. Ownership Type Display: Private company. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center and call center. Categories: Services: Call center solutions. Categories: Services: Contact center solutions. Categories: Services: Customer service. Categories: Services: Telephone sales. Categories: Services: Help desk. Categories: Name: Digital and omnichannel communication. Categories: Services: Omnichannel solutions. Categories: Services: Chat center. Categories: Services: Chatbots. Categories: Services: Virtual secretary. Categories: Name: Telephony and technology. Categories: Services: IP telephony. Categories: Services: CRM integration. Categories: Services: Technology implementation. Categories: Services: Software support. Categories: Name: Commercial and operations support. Categories: Services: Marketing campaigns. Categories: Services: Sales support. Categories: Services: Collections. Categories:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Medellín. Centers: Model: HQ. Centers: Country: Colombia. Executive Summary: Summary: Soluciones BPO S.A.S. is a Medellín, Colombia-based BPO and contact center provider that emphasizes omnichannel customer communication, sales support, collections, chatbots, telephony, and technology-enabled service delivery. Public sources describe the firm as operating since 2014 with a blended model that combines skilled contact center personnel and IP voice technology, and one directory source lists operational reach in Latin America and beyond.. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Chatbots. Tools: Category: CRM. Tools: Confidence: confirmed. Tools: Product Name: CRM integration. Tools: Category: CCaaS. Tools: Confidence: confirmed. Tools: Product Name: IP telephony. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: PBX Box. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: Omnichannel contact center platform. Ai Capabilities: Chatbots. Proprietary Tech: PBX Box. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Employee Count Claimed: 102. Leadership & Executives: Executives: Name: Tamara Gomez. Executives: Title: Gerente Ejecutivo De Cuentas. Pricing & Engagement: Summary: No public pricing, rate card, contract model, or engagement minimums were verified from the available sources.. Reputation & Reviews: Summary: No verified public review scores, third-party ratings, or customer testimonial aggregates were found in the available sources.. Asset Fact Document Summary: Role: other_document. Summary: ## POLÍTICA DE TRATAMIENTO DE DATOS PERSONALES 01. Considerandos....................................................................................................................... 1 02. Obligatoriedad....................................................................................................................... 2 03. Definiciones........................................................................................................................... 2 04. Principios para el tratamiento de datos personales.............................................................. 3 05. Tratamiento al cual serán sometidos los datos personales y la finalidad del mismo........... 5 06.

Methodology

Soluciones Bpo S A S's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 25 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support

Contact

Website: https://www.solucionesbpo.com

Email: ventas@solucionesbpo.com

Phone: 57 4 5600400

LinkedIn: http://www.linkedin.com/company/soluciones-bpoco

Frequently Asked Questions

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