Support Shepherd scorecard

Company Overview

Support Shepherd is a BPO company headquartered in Dallas, Texas, USA, founded in 2009, with approximately 51-200 employees. They specialize in Recruitment Process Outsourcing, Recruitment.

Support Shepherd firmly believes in its ability to provide your organization with skilled employees capable of helping your business achieve success in today’s highly competitive business environment. The organization’s expertise lies in sourcing and hiring top-notch international talent for a range of positions and organizations. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Client Value Proposition: Summary: Support Shepherd’s public value proposition centers on helping businesses delegate hiring and staffing for overseas talent, with an emphasis on specialized role matching and cost efficiency.. Value Points: Title: Access to overseas talent. Value Points: Description: Public materials describe the company as a headhunter agency for finding top overseas talent.. Value Points: Title: Role-specific staffing. Value Points: Description: The service catalog suggests support for many distinct functional roles rather than only general virtual assistance.. Value Points: Title: Cost efficiency. Value Points: Description: Public coverage says the company markets savings of up to 80% for some hiring use cases.. Company Overview: Tagline: Somewhere (formerly Support Shepherd) Hire Top Overseas Talent. Highlights: The company has publicly rebranded to Somewhere.. Highlights: Public sources describe the business as a headhunter/staffing agency for overseas talent.. Highlights: A public website snippet references a refundable deposit tied to the search process.. Description: Support Shepherd is a staffing and recruitment company focused on helping businesses hire overseas talent and fill specialized roles across multiple functions.. Competitive Differentiators: Differentiators: Title: Overseas talent sourcing focus. Differentiators: Description: Public descriptions emphasize finding and hiring top overseas talent for Western businesses.. Differentiators: Title: Broad role coverage. Differentiators: Description: The catalog spans customer support, sales, operations, marketing, finance, technology, legal, real estate, and project management roles.. Differentiators: Title: Cost-savings positioning. Differentiators: Description: Public coverage states the company markets potential cost savings of up to 80%.. Differentiators: Title: Rebrand momentum. Differentiators: Description: Public sources show a transition from Support Shepherd to Somewhere, which may broaden the positioning beyond the original

Strengths

• Client Portfolio: Clients: Segment: public testimonial referenced by third-party source. Clients: Industry: Real estate / entrepreneurship. Clients: Client Name: Nick Huber. Clients: Segment: public testimonial referenced by third-party source. Clients: Industry: Media / investing / entrepreneurship. Clients: Client Name: Codie Sanchez. Clients: Segment: public testimonial referenced by third-party source. Clients: Industry: Consumer goods / e-commerce. Clients: Client Name: Supply. Clients: Segment: public testimonial referenced by third-party source. Clients: Industry: E-commerce services. Clients: Client Name: Rainfactory. Clients: Segment:. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Support Shepherd’s public value proposition centers on helping businesses delegate hiring and staffing for overseas talent, with an emphasis on specialized role matching and cost efficiency.. Value Points: Title: Access to overseas talent. Value Points: Description: Public materials describe the company as a headhunter agency for finding top overseas talent.. Value Points: Title: Role-specific staffing. Value Points: Description: The service catalog suggests support for many distinct functional roles rather than only general virtual assistance... (public_web; observed 2026-08-26)
• Company Overview: Tagline: Somewhere (formerly Support Shepherd) Hire Top Overseas Talent. Highlights: The company has publicly rebranded to Somewhere.. Highlights: Public sources describe the business as a headhunter/staffing agency for overseas talent.. Highlights: A public website snippet references a refundable deposit tied to the search process.. Description: Support Shepherd is a staffing and recruitment company focused on helping businesses hire overseas talent and fill specialized roles across multiple functions.. (public_web; observed 2024-05-18)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-11-03)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 46

• egs: 39
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 37
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Support Shepherd's structured service taxonomy includes Recruitment Process Outsourcing, Recruitment. Client Portfolio: Clients: Segment: public testimonial referenced by third-party source. Clients: Industry: Real estate / entrepreneurship. Clients: Client Name: Nick Huber. Clients: Segment: public testimonial referenced by third-party source. Clients: Industry: Media / investing / entrepreneurship. Clients: Client Name: Codie Sanchez. Clients: Segment: public testimonial referenced by third-party source. Clients: Industry: Consumer goods / e-commerce. Clients: Client Name: Supply. Clients: Segment: public testimonial referenced by third-party source. Clients: Industry: E-commerce services. Clients: Client Name: Rainfactory. Clients: Segment: public testimonial referenced by third-party source. Clients: Industry: Technology / holding company. Clients: Client Name: Tiny. Clients: Segment: public testimonial referenced by third-party source. Clients: Industry: E-commerce software. Clients: Client Name: WooCommerce. Competitive Landscape: Competitors: Name: Somewhere. Competitors: Evidence: Public reviews and references suggest a similar remote recruiting and talent placement model.. Competitors: Relationship: direct. Competitors: Name: Outsource Accelerator directory-listed staffing/recruitment firms. Competitors: Evidence: Support Shepherd is listed in a staffing/recruitment context alongside outsourcing-market firms.. Competitors: Relationship: adjacent. Competitors: Name: General headhunter and outsourced talent agencies. Competitors: Evidence: Public descriptions emphasize candidate matching and hiring facilitation rather than managed operations.. Competitors: Relationship: alternative. Positioning: A staffing and recruitment agency focused on connecting companies with outsourced talent; public coverage describes it as a headhunter-style provider rather than a full-service BPO operator.. Market Signals: Third-party coverage characterizes the company as a relatively new player with positive client testimonials.. Market Signals: Public employee feedback appears mixed, which may affect employer-brand perception.. Differentiators: Public testimonials emphasize fast candidate selection and recruitment efficiency.. Differentiators: A third-party source notes a 90-day guarantee to new hires.. Differentiators: A third-party source states. Key Firmographics: Founded Year: 2009. Sectors Display: Staffing and recruiting. Sectors Display: Business services. Headquarters Display: Dallas, Texas, USA.

Geography

The public profile records headquarters as Dallas, Texas, USA. Countries listed in the structured record include Philippines, United States. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public sources identify Marshall Haas as the founder of Support Shepherd.. Executives: Name: Marshall Haas. Executives: Title: Founder. Pricing & Engagement: Models: Name: Refundable search deposit. Models: Best For: Prospects beginning a hiring search. Models: Description: A public website snippet states that a $500 refundable deposit secures the search and is applied to the final invoice.. Models: Name: Success fee / headhunter fee. Models: Best For: Hiring engagements where the fee is tied to successful placement. Models: Description: A public article reports a one-time fee equal to 35% of the new employee’s first-year full-time salary.. Summary: Publicly visible pricing details are limited. One public source indicates a refundable deposit tied to the search process, and another source reports a 35% headhunter fee based on the new hire’s first-year salary.. Recent News: Articles: Date: 2024-05-16. Articles: Title: Somewhere rebrand and acquisition coverage. Articles: Source: Techrseries. Articles: Summary: Reported the company’s rebrand from Shepherd/Support Shepherd to Somewhere.com and referenced acquisition-related context.. Articles: Date: 2024-05-02. Articles: Title: Public acquisition post about Support Shepherd. Articles: Source: LinkedIn. Articles: Summary: A public post stated that controlling interest in Support Shepherd was acquired for $29.7 million.. Articles: Date: 2025-11-03. Articles: Title: Support Shepherd overview update. Articles: Source: Outsource Accelerator. Articles: Summary: An updated profile described the company’s outsourcing focus and founder information.. Reputation & Reviews: Summary: A public Trustpilot listing shows a 3.8/5 rating labeled 'Great' for supportshepherd.com. Public review-platform metadata also categorizes the business as an employment consultant, payroll service provider, and temp agency.. Credentials:

Methodology

Support Shepherd's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 69 distinct source URLs and retained 70 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for industry taxonomy coverage.

Services

• Recruitment Process Outsourcing
• Recruitment

Contact

Website: https://www.supportshepherd.com/

Email: hello@supportshepherd.com

LinkedIn: https://www.linkedin.com/company/shepherd/

Frequently Asked Questions

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