Tcontakto Sac scorecard

Company Overview

Tcontakto Sac is a BPO company, founded in 2006, with approximately 250-499 employees. They specialize in Sales & Marketing, Outbound Sales, Customer Support, Back Office.

Ever since its founding in 2006, this company has been responsible for long-term call center success and outsourcing across Peru. They have received acknowledgments and awards since 2015. Achievements like Best SalesForce TDC, Best Sales Channel PLD, and Best Telemarketing Sales Force are just a few. With customers like Banco Pichincha, Entel, Rimac, and Profuturo, TCONTAKTO offers fantastic company services for face-to-face and telephone sales. They’ve adapted to post-pandemic conditions to seamlessly offer digital sales support.

Executive summary

Brand Profile: Voice: Spanish-language. Voice: service-oriented. Voice: customer-centric. Voice: professional. Tagline: Lo contactamos por ti. Imagery Style: Minimal public visual signals available from sourced materials; brand appears centered on service and compliance messaging.. Client Value Proposition: Summary: Tcontakto positions itself as a flexible BPO and contact center partner intended to help clients improve commercial outcomes and operational efficiency through tailored service delivery.. Value Points: Title: Flexible service mix. Value Points: Description: Public descriptions emphasize solutions that adapt to different stages of a business.. Value Points: Title: Commercial outcome orientation. Value Points: Description: The company highlights televentas, direct marketing, and intelligence comercial as part of its value proposition.. Value Points: Title: Operational support. Value Points: Description: Services include customer service, collections, help desk, and outsourcing to support day-to-day operations.. Company Overview: Tagline: Lo contactamos por ti. Highlights: Peruvian BPO/contact center provider. Highlights: Specialized in televentas and marketing telefónico. Highlights: Offers customer service, collections, help desk, and BPO solutions. Highlights: Public security/compliance documents identify the company as a BPO provider. Description: Tcontakto SAC is a Peruvian BPO and contact center company focused on televentas, marketing telefónico, customer service, collections, help desk, outsourcing, and business intelligence/commercial intelligence services.. Competitive Differentiators: Differentiators: Title: Broad BPO and contact center mix. Differentiators: Description: Public materials combine televentas, customer service, collections, help desk, outsourcing, and commercial intelligence in one provider.. Differentiators: Title: Spanish-language, Peru-based positioning. Differentiators: Description: The company is consistently presented as a Peruvian provider serving Latin American business process outsourcing needs.. Differentiators: Title: Operational transparency signals. Differentiators: Description: Publicly available compliance documents show formal information-security

Strengths

• Brand Profile: Voice: Spanish-language. Voice: service-oriented. Voice: customer-centric. Voice: professional. Tagline: Lo contactamos por ti. Imagery Style: Minimal public visual signals available from sourced materials; brand appears centered on service and compliance messaging.. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: Tcontakto positions itself as a flexible BPO and contact center partner intended to help clients improve commercial outcomes and operational efficiency through tailored service delivery.. Value Points: Title: Flexible service mix. Value Points: Description: Public descriptions emphasize solutions that adapt to different stages of a business.. Value Points: Title: Commercial outcome orientation. Value Points: Description: The company highlights televentas, direct marketing, and intelligence comercial as part of its value proposition.. Value Points: Title: Operational. (public_web; observed 2025-08-17)
• Company Overview: Tagline: Lo contactamos por ti. Highlights: Peruvian BPO/contact center provider. Highlights: Specialized in televentas and marketing telefónico. Highlights: Offers customer service, collections, help desk, and BPO solutions. Highlights: Public security/compliance documents identify the company as a BPO provider. Description: Tcontakto SAC is a Peruvian BPO and contact center company focused on televentas, marketing telefónico, customer service, collections, help desk, outsourcing, and business intelligence/commercial intelligence services.. (public_web; observed 2025-08-17)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website_asset; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-08-17)

Firmographics

GB100 score

Overall score: 47

• egs: 44
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 36.5
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Tcontakto Sac's structured service taxonomy includes Sales & Marketing, Outbound Sales, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Logixtal. Competitors: Evidence: Public job content describes Tcontakto as part of a group with Logixtal and Mall Hogar, but this does not establish direct competition.. Competitors: Relationship: adjacent. Competitors: Name: Mall Hogar. Competitors: Evidence: Public job content describes Tcontakto as part of a group with Logixtal and Mall Hogar, but this does not establish direct competition.. Competitors: Relationship: adjacent. Positioning: Peruvian BPO provider focused on call center, outsourcing personnel, direct marketing, and business intelligence.. Market Signals: Directory and job-site snippets suggest ongoing recruiting and a small-to-mid sized operating profile.. Market Signals: Public sources indicate a Miraflores/Lima presence and additional Arequipa-related hiring activity.. Differentiators: Public compliance documents identify Tcontakto as a Peruvian BPO company.. Differentiators: Public job and directory snippets reference call center, outsourcing personnel, direct marketing, and business intelligence services.. Reputation & Reviews: Summary: Public review and directory sources confirm the company exists and describe its service focus, but no independently verifiable review score is available from the provided public sources.. Credentials: Detail: Profile available; no verified rating extracted from the provided public snippet.. Credentials: Platform: Clutch. Credentials: Detail: Directory listing available; no verified rating extracted from the provided public snippet.. Credentials: Platform: Outsource Accelerator. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center. Categories: Services: Call center. Categories: Services: Televentas. Categories: Services: Customer service. Categories: Services: Help desk. Categories: Name: Outsourcing and BPO. Categories: Services: Business process outsourcing. Categories: Services: Outsourcing de personal. Categories: Services: Outsourcing de procesos. Categories: Name: Commercial and marketing support. Categories: Services: Direct marketing. Categories: Services: Marketing telefónico. Categories: Services: Inteligencia comercial. Categories: Services: Business intelligence. Categories: Name: Financial and collections support. Categories:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Miraflores. Centers: Country: Peru. Centers: City: Lima. Centers: Country: Peru. Centers: City: Cercado de Lima. Centers: Country: Peru. Centers: City: Arequipa. Centers: Country: Peru. Key Firmographics: Founded Year: 2006. Sectors Display: BPO. Sectors Display: Contact center. Sectors Display: Call center. Sectors Display: Outsourcing. Sectors Display: Direct marketing. Sectors Display: Commercial intelligence. Headquarters Display: Miraflores, Lima, Peru. Employee Count Display: 201-500 employees on LinkedIn; Clutch lists 250-999 employees. Ownership Type Display: Privately held. Executive Summary: Summary: Tcontakto SAC is a Peru-based BPO and contact center provider founded in 2006, with public materials describing it as specialized in call center, direct marketing, outsourcing de personal, inteligencia comercial, facturación electrónica, and outsourcing de procesos. Public profiles also place the company in Miraflores, Lima and describe it as operating in expansion.. Description Long: We provide quality BPO and contact center solutions, innovative, effective and adapted to clients’ needs; we do it with a committed human team, appropriate technology and a culture focused on excellence. We are a constantly growing company, oriented towards generating sustainable value for our clients. We are a company specialized in Outsourcing and Contact Center services, with a focus on both in-person and telephone sales. We stand out for building transparent relationships and delivering quality service, prioritizing trust and empathy in every interaction with end customers. Our essence lies in offering effective and human solutions, aligned with the objectives of each brand that trusts us.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public LinkedIn profile identifies him as Owner/General Manager at TCONTAKTO SAC

Methodology

Tcontakto Sac's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 38 distinct source URLs and retained 45 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Outbound Sales
• Customer Support
• Back Office

Contact

Website: https://www.tcontakto.com

Email: info@tcontakto.com

Phone: (01)-7094870

LinkedIn: https://www.linkedin.com/company/tcontakto/

Frequently Asked Questions

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