Tele Centre scorecard

Company Overview

Tele Centre is a BPO company, founded in 1999, with approximately 100-249 employees. They specialize in Customer Support, Recruitment Process Outsourcing, Recruitment.

This award-winning contact center service provider focuses on delivering a one-stop shop for multi-channel interactions between customers and businesses. According to the company website, the firm was founded “through the belief in the power of the spoken word.” They make every effort to transform simple phone conversations into powerful customer relationships that are built through effective communication and resounding trust. Through the years, Tele-centre has been offering its services out of Singapore to multinational corporate clients worldwide. The firm currently has over 250 employees and reported revenue of $22 million.

Executive summary

Brand Profile: Voice: Customer-experience focused. Voice: Operational efficiency oriented. Client Value Proposition: Summary: Tele-centre positions itself as a partner for improving customer experience, contact-centre efficiency, and omnichannel service consistency.. Value Points: Title: Customer experience improvement. Value Points: Description: Public materials emphasize better customer satisfaction across voice and digital channels.. Value Points: Title: Operational efficiency. Value Points: Description: The website claims improvements in average handling time and first-contact resolution.. Value Points: Title: Omnichannel consistency. Value Points: Description: The company presents unified service delivery across phone, email, chat, and social channels.. Company Overview: Highlights: Singapore-based contact centre provider. Highlights: Omnichannel customer experience focus. Highlights: Operates as a BPO/contact centre services firm. Description: Tele-centre appears to be a Singapore-based BPO/contact centre provider focused on omnichannel customer experience and outsourced contact centre services.. Competitive Differentiators: Differentiators: Title: Omnichannel customer experience positioning. Differentiators: Description: Public materials describe the company as a provider of omnichannel BPO and contact-centre services.. Differentiators: Title: Offline touchpoint presence. Differentiators: Description: The company states it is the only Customer Experience Centre with an offline touchpoint located across Singapore.. Differentiators: Title: Operational analytics adoption. Differentiators: Description: Tele-centre selected NICE Interaction Analytics with Quality Central to improve agent satisfaction and compliance levels.. Key Firmographics: Founded Year: 1999. Sectors Display: BPO. Sectors Display: contact centre services. Sectors Display: customer experience. Headquarters Display: 56 Kallang Pudding Road, HH@Kallang, #09-09, Singapore 349328. Ownership Type Display: Private company. Leadership & Executives: Executives: Bio: Appointed Managing Director of Tele-centre Services Pte Ltd in 2015 per a public corporate announcement.. Executives: Name: Cheng Wee Ling. Executives: Title: Managing Director.

Strengths

• Brand Profile: Voice: Customer-experience focused. Voice: Operational efficiency oriented. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Tele-centre positions itself as a partner for improving customer experience, contact-centre efficiency, and omnichannel service consistency.. Value Points: Title: Customer experience improvement. Value Points: Description: Public materials emphasize better customer satisfaction across voice and digital channels.. Value Points: Title: Operational efficiency. Value Points: Description: The website claims improvements in average handling time and first-contact resolution.. Value Points: Title: Omnichannel consistency. Value Points: Description: The company presents unified service delivery across phone, email, chat, and. (public_web; observed 2026-08-08)
• Company Overview: Highlights: Singapore-based contact centre provider. Highlights: Omnichannel customer experience focus. Highlights: Operates as a BPO/contact centre services firm. Description: Tele-centre appears to be a Singapore-based BPO/contact centre provider focused on omnichannel customer experience and outsourced contact centre services.. (public_web; observed 2026-08-08)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-01-18)

Firmographics

GB100 score

Overall score: 46

• egs: 45.9
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 32.8
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Tele Centre's structured service taxonomy includes Customer Support, Recruitment Process Outsourcing, Recruitment. Competitive Landscape: Competitors: Name: NICE. Competitors: Evidence: Tele-Centre uses NICE Interaction Analytics and Quality Central.. Competitors: Relationship: adjacent. Competitors: Name: Generic BPO and contact centre providers in Singapore. Competitors: Evidence: Public directory sources describe Tele-centre as a Singapore BPO/contact centre provider.. Competitors: Relationship: direct. Positioning: Omnichannel BPO and contact centre provider focused on customer experience management.. Market Signals: Public sources describe 24/7 contact-centre operations. Market Signals: Public sources describe a long operating history dating to 1999. Differentiators: Omnichannel contact centre services. Differentiators: Customer experience management focus. Differentiators: Offline touchpoint in Singapore. Recent News: Articles: Date: 2022-08-30. Articles: Title: NICE Interaction Analytics chosen by Tele-Centre Services. Articles: Source: Business Wire. Articles: Summary: Tele-Centre Services selected NICE Interaction Analytics with Quality Central to improve agent satisfaction and compliance.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer experience management. Categories: Services: Inbound call management. Categories: Services: Outbound call management. Categories: Services: Customer service. Categories: Name: Digital and multichannel support. Categories: Services: Email management. Categories: Services: Webchat management. Categories: Services: Social media management. Categories: Name: Specialized support. Categories: Services: Technical helpdesk. Categories: Services: Virtual receptionist. Categories: Services: Tele-surveys. Categories: Name: Sales and growth support. Categories: Services: Lead generation. Categories: Name: Operational staffing and outsourcing. Categories: Services: Personnel insourcing. Categories: Services: Premise outsourcing. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: NICE Interaction Analytics with Quality Central. Ai Capabilities: Interaction analytics. Ai Capabilities: Quality management. Delivery Center Details: Centers: City: Singapore. Centers: Model: Customer contact centre. Centers: Country: Singapore. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Open Positions: Title: Business Development Executive. Open Positions: Location: Singapore. Open Positions: Seniority: Unknown.

Geography

Countries listed in the structured record include -. Executive Summary: Summary: Tele-centre is a Singapore-based outsourced contact centre and BPO provider that emphasizes omnichannel customer interactions, customer experience improvement, and contact-centre operations support..

Methodology

Tele Centre's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support
• Recruitment Process Outsourcing
• Recruitment

Contact

Website: https://www.tele-centre.com

Email: sales@tele-centre.com

Phone: (65) 6337 7488

LinkedIn: https://www.linkedin.com/in/tele-centre-services-pte-ltd-16667a210/

Frequently Asked Questions

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