Telemercado scorecard

Company Overview

Telemercado is a BPO company, founded in 1999, with approximately 250-499 employees. They specialize in Recruitment Process Outsourcing, Recruitment.

Throughout Telemercado’s extensive tenure, it has not only provided steadfast support to its clients but has also actively contributed to shaping industry best practices. The strong alliance between Telemercado and CESCT exemplifies their commitment to excellence and proactive approach to industry advancements. Their active involvement serves as a testament to their expertise and leadership within the BPO sector. Additionally, Telemercado’s partnership with CACC underscores their strategic business expansion initiatives and steadfast commitment to positively influencing the business landscape in Argentina.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: commercial. Voice: solutions-focused. Tagline: Líderes en BPO y Contact Center. Imagery Style: Corporate service branding with contact-center and business-solutions messaging.. Client Value Proposition: Summary: Telemercado positions itself as an operational partner for companies that need to offload high-volume customer-facing and back-office processes while improving customer experience and process efficiency.. Value Points: Title: Process efficiency. Value Points: Description: Public materials emphasize integrated tools and optimized processes for operational improvement.. Value Points: Title: Customer experience support. Value Points: Description: The company frames its services around making customer experiences more memorable through BPO execution.. Value Points: Title: Scale handling. Value Points: Description: The firm targets organizations with high transaction volumes in regulated or service-intensive sectors.. Value Points: Title: Operational flexibility. Value Points: Description: Public messaging highlights both outsourcing and insourcing delivery options.. Company Overview: Tagline: Full BPO experience. Highlights: BPO and contact center services. Highlights: Customer experience and multichannel communication. Highlights: Outsourcing and insourcing delivery model. Description: Telemercado SRL presents itself as a BPO and contact center provider in Argentina, focused on outsourced operational support, customer experience, and process optimization.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public profiles describe the company as established in 1999 with more than 20 years of experience in BPO and contact center services.. Differentiators: Title: Multi-industry specialization. Differentiators: Description: The company publicly references experience serving sectors including health, logistics, financial services, and telecommunications.. Differentiators: Title: Technology-enabled delivery. Differentiators: Description: Public materials emphasize integrated tools, platform connectivity, CRM/BPM implementation, and process automation as part of service delivery.. Differentiators: Title:

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: commercial. Voice: solutions-focused. Tagline: Líderes en BPO y Contact Center. Imagery Style: Corporate service branding with contact-center and business-solutions messaging.. (public_web; observed 2026-08-17)
• Client Value Proposition: Summary: Telemercado positions itself as an operational partner for companies that need to offload high-volume customer-facing and back-office processes while improving customer experience and process efficiency.. Value Points: Title: Process efficiency. Value Points: Description: Public materials emphasize integrated tools and optimized processes for operational improvement.. Value Points: Title: Customer experience support. Value Points: Description: The company frames its services around making customer experiences more memorable through BPO execution.. Value Points: Title: Scale handling. Value Points:. (public_web; observed 2026-05-26)
• Company Overview: Tagline: Full BPO experience. Highlights: BPO and contact center services. Highlights: Customer experience and multichannel communication. Highlights: Outsourcing and insourcing delivery model. Description: Telemercado SRL presents itself as a BPO and contact center provider in Argentina, focused on outsourced operational support, customer experience, and process optimization.. (public_web; observed 2026-08-17)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-17)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-05-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-17)

Firmographics

GB100 score

Overall score: 47

• egs: 45.9
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 36.5
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Telemercado's structured service taxonomy includes Recruitment Process Outsourcing, Recruitment. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO/contact center providers. Competitors: Evidence: Telemercado is described as a BPO and contact center provider on a BPO directory page.. Competitors: Relationship: adjacent. Competitors: Name: Other Argentine call center and telemarketing firms. Competitors: Evidence: Public directories categorize Telemercado under telemarketing, call centers, and business services.. Competitors: Relationship: direct. Positioning: BPO and contact center provider focused on omnichannel customer service and outsourcing in Argentina.. Market Signals: Public materials reference more than 13 million annual contacts on one service page.. Market Signals: Public directory listings place the company in Córdoba, Argentina.. Market Signals: Public web presence highlights sectoral solutions and contact center operations.. Differentiators: Omnichannel customer support across phone, WhatsApp, SMS, and contact apps is publicly stated.. Differentiators: Service pages emphasize cost reduction and omnichannel attention.. Differentiators: Public site positions the company as a leader in BPO and contact center services.. Hiring & Workforce Signals: Open Positions: Title: Bilingual Customer Service Representatives. Open Positions: Location: Córdoba Capital. Open Positions: Seniority: junior. Open Positions: Department: Customer Service. Key Firmographics: Founded Year: 1999. Sectors Display: Health. Sectors Display: Logistics. Sectors Display: Financial services. Sectors Display: Telecommunications. Headquarters Display: Córdoba, Córdoba, Argentina. Employee Count Display: 50-249. Ownership Type Display: Private / SRL. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center / call center. Categories: Services: Customer support. Categories: Services: Multichannel customer service. Categories: Services: Third-party contact center operations. Categories: Name: BPO / outsourcing. Categories: Services: Business process outsourcing. Categories: Services: Outsourcing. Categories: Services: Insourcing. Categories: Name: CX / customer experience. Categories: Services: Customer experience management across communication platforms. Categories: Services: CX process support. Categories: Name: Technology-enabled operations. Categories: Services: Process

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Córdoba. Centers: Country: Argentina. Executive Summary: Summary: Telemercado is an Argentina-based BPO provider headquartered in Córdoba that offers contact center, outsourcing, insourcing, CX, and process-automation oriented services for organizations with high customer-transaction volumes.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Horacio Villada. Executives: Title: Director Socio Gerente / CEO and Founder. Executives: Name: Cristian Greppi. Executives: Title: Chief Operating Officer. Reputation & Reviews: Summary: Public review-style and directory sources indicate a long-running BPO provider with a mid-market employee range, but no independently verified public rating was identified in the available sources.. Credentials: Detail: Profile indicates founded 1999 and 50-249 employees; no public star rating was verified in the available excerpt.. Credentials: Rating: null. Credentials: Platform: Clutch. Credentials: Detail: Directory profile describes the company as a well-established BPO provider with more than twenty years of experience.. Credentials: Rating: null. Credentials: Platform: Outsource Accelerator. Asset Logo: Visibility: public.

Methodology

Telemercado's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 45 distinct source URLs and retained 43 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Recruitment Process Outsourcing
• Recruitment

Contact

Website: https://telemercado.com.ar/

Email: info@telemercado.com.ar

Phone: 54 351 414-6000

LinkedIn: https://www.linkedin.com/company/telemercado/

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes