The Best Answering Service scorecard

Company Overview

The Best Answering Service is a BPO company, founded in 1993, with approximately 1-49 employees.

The company strives to free its customers from answering phone calls so that it can concentrate on increasing its business’s profitability. The company’s clientele has more time to offer high-quality products and services. Presently, the company has a workforce of about 50 employees. It’s possible to oversleep when life gets hectic or even confuse an important appointment date. You can rely on The Best Answering Service to keep you organized. To that end, they provide services like wake-up calls and appointment confirmation services to ensure you don’t miss anything important from your customers or employees. The company double-checks with both parties to ascertain they’ll be there and on time for scheduled appointments.

Executive summary

Brand Profile: Voice: service-oriented. Voice: professional. Client Value Proposition: Summary: The public value proposition centers on dependable human call coverage and basic receptionist-style support for businesses needing around-the-clock answering and appointment-related assistance.. Value Points: Title: 24/7 call coverage. Value Points: Description: The service is positioned to handle calls at all hours through a 24-hour answering service.. Value Points: Title: Receptionist-style support. Value Points: Description: Live secretaries handle incoming calls in a way that resembles in-house reception support.. Value Points: Title: Operational continuity. Value Points: Description: Appointment confirmation, wake-up calls, and online client access suggest support for routine customer-contact workflows.. Company Overview: Highlights: Founded in 1993. Highlights: Provides live secretary-style phone answering services. Highlights: Serves industries including real estate, cab-hailing, finance, legal, and independent contractors. Highlights: Public directory lists no headquarters address beyond West Warwick. Highlights: Public directory notes no client testimonials available at the time of publication. Description: The Best Answering Service is a telecommunication company headquartered in West Warwick, with public directory information describing it as a provider of live answering services and related call-handling support.. Competitive Differentiators: Differentiators: Title: Live secretary model. Differentiators: Description: Public directory material describes the company as providing live secretary-based answering services rather than automated-only handling.. Differentiators: Title: Broad service coverage. Differentiators: Description: The listed offerings include call answering, appointment confirmation, wake-up calls, and online client access.. Differentiators: Title: Multi-industry applicability. Differentiators: Description: The company is publicly associated with several sectors, including real estate, cab-hailing, finance, legal, and independent contractors.. Financial Health: Risk Factors: No public revenue, funding, or transaction data verified in the

Strengths

• Brand Profile: Voice: service-oriented. Voice: professional. (public_web; observed 2026-08-26)
• Client Portfolio: Industry Concentration: real estate. Industry Concentration: cab-hailing. Industry Concentration: finance. Industry Concentration: legal. Industry Concentration: independent contractors. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: The public value proposition centers on dependable human call coverage and basic receptionist-style support for businesses needing around-the-clock answering and appointment-related assistance.. Value Points: Title: 24/7 call coverage. Value Points: Description: The service is positioned to handle calls at all hours through a 24-hour answering service.. Value Points: Title: Receptionist-style support. Value Points: Description: Live secretaries handle incoming calls in a way that resembles in-house reception support.. Value Points: Title: Operational continuity. Value Points:. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 46

• egs: 47.1
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.1
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Industry Concentration: real estate. Industry Concentration: cab-hailing. Industry Concentration: finance. Industry Concentration: legal. Industry Concentration: independent contractors. Competitive Landscape: Competitors: Name: AnswerConnect. Competitors: Evidence: Listed alongside other answering-service providers in public comparison sources.. Competitors: Relationship: direct. Competitors: Name: Moneypenny. Competitors: Evidence: Listed in public best-answering-service comparison sources.. Competitors: Relationship: direct. Competitors: Name: Ruby. Competitors: Evidence: Listed in public best-answering-service comparison sources.. Competitors: Relationship: direct. Positioning: Answering-service provider focused on live secretary coverage and 24-hour answering support.. Market Signals: Serves multiple verticals including real estate, cab-hailing, finance, legal, and independent contractors.. Market Signals: Public directory listing describes the firm as a U.S. call-answering provider.. Differentiators: Live secretaries. Differentiators: 24-hour answering service. Differentiators: Online client access. Reputation & Reviews: Summary: The public directory page mentions a 4/5 Glassdoor rating, but it also states that no client testimonials were available at the time of publication.. Credentials: Detail: Listed on the directory page; no additional review context provided.. Credentials: Rating: 4/5. Credentials: Platform: Glassdoor. Credentials: Detail: Directory notes that no client testimonials were available at publication.. Credentials: Platform: Outsource Accelerator directory. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Call handling. Categories: Services: Phone answering services. Categories: Services: Live secretary support. Categories: Services: 24-hour answering service. Categories: Name: Customer communications. Categories: Services: Appointment confirmation. Categories: Services: Wake-up calls. Categories: Services: Online client access. Executive Summary: Summary: Publicly available information indicates The Best Answering Service is a U.S.-based answering-service provider founded in 1993 and focused on live call handling, 24-hour answering, appointment confirmation, wake-up calls, and online client access.. Key Firmographics: Founded Year: 1993. Sectors Display: Real estate. Sectors Display: Cab-hailing. Sectors Display: Finance. Sectors Display:

Geography

Countries listed in the structured record include -. Leadership & Executives: Executives: Name: Ray Tankersley. Executives: Title: CEO. Monthly Search Volume: 6426. Domain Authority: 42.

Methodology

The Best Answering Service's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 4 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://thebestansweringservice.com/

Email: sherri@thebestansweringservice.com

Phone: 00-737-7330

LinkedIn: https://www.linkedin.com/company/the-best-answering-service

Frequently Asked Questions

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