The Connection scorecard

Company Overview

The Connection is a BPO company, founded in 1981, with approximately 1000-4999 employees. They specialize in Finance & Accounting, Technical Support, Customer Support, Recruitment Process Outsourcing, Recruitment.

With this in mind, The Connection creates scalable and affordable call center solutions that can be easily replicated. With 36 years of experience serving Fortune 500 companies, The Connection has a record of delivering premium results. Professional-grade customer service and call center outsourcing are provided by The Connection through services such as TC Answer, customer service, technical support, and call center consulting and training. The worries of staffing and managing a call center can be outsourced through this Business Process Outsourcer (BPO), leaving you with more time to focus on running your company.

Executive summary

Client Value Proposition: Summary: The Connection presents itself as an extension of a client’s company, aiming to provide professional customer-facing support at a lower internal management burden while serving corporate, government, and non-profit organizations.. Value Points: Title: Extension of client operations. Value Points: Description: The company describes itself as an extension of the client’s company.. Value Points: Title: Lower operational burden. Value Points: Description: Its messaging emphasizes benefits similar to regular employees at a fraction of the cost of managing a team internally.. Value Points: Title: Multi-industry support. Value Points: Description: The company states it serves clients in healthcare, retail, financial, hospitality, and telecom sectors.. Company Overview: Tagline: Inbound Call Center Services | U.S. Based Contact Center Services. Highlights: U.S.-based contact center services. Highlights: Scalable and affordable call center solutions. Highlights: 24/7 live phone support. Highlights: Customer service and technical support. Highlights: Consulting and training. Description: The Connection is a U.S.-based contact center and call center outsourcing provider that offers scalable, affordable call center solutions, including customer service, technical support, virtual receptionist, shared and dedicated call center support, consulting, and training.. Competitive Differentiators: Differentiators: Title: Scalable solutions. Differentiators: Description: The company states that it creates scalable contact center solutions that can be replicated as needed.. Differentiators: Title: Affordable service model. Differentiators: Description: Outsource Accelerator describes the offering as affordable call center solutions.. Differentiators: Title: 24/7 live phone support. Differentiators: Description: The company says it provides 24/7 live phone support.. Differentiators: Title: Broad service coverage. Differentiators: Description: Its stated offering spans customer service, technical support, virtual receptionist, consulting, and training.. Pricing

Strengths

• Client Value Proposition: Summary: The Connection presents itself as an extension of a client’s company, aiming to provide professional customer-facing support at a lower internal management burden while serving corporate, government, and non-profit organizations.. Value Points: Title: Extension of client operations. Value Points: Description: The company describes itself as an extension of the client’s company.. Value Points: Title: Lower operational burden. Value Points: Description: Its messaging emphasizes benefits similar to regular employees at a fraction of the cost. (public_web; observed 2026-08-24)
• Company Overview: Tagline: Inbound Call Center Services | U.S. Based Contact Center Services. Highlights: U.S.-based contact center services. Highlights: Scalable and affordable call center solutions. Highlights: 24/7 live phone support. Highlights: Customer service and technical support. Highlights: Consulting and training. Description: The Connection is a U.S.-based contact center and call center outsourcing provider that offers scalable, affordable call center solutions, including customer service, technical support, virtual receptionist, shared and dedicated call center support, consulting, and training.. (public_web; observed 2026-08-24)
• Competitive Differentiators: Differentiators: Title: Scalable solutions. Differentiators: Description: The company states that it creates scalable contact center solutions that can be replicated as needed.. Differentiators: Title: Affordable service model. Differentiators: Description: Outsource Accelerator describes the offering as affordable call center solutions.. Differentiators: Title: 24/7 live phone support. Differentiators: Description: The company says it provides 24/7 live phone support.. Differentiators: Title: Broad service coverage. Differentiators: Description: Its stated offering spans customer service, technical support, virtual receptionist, consulting, and. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (company_website; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 51

• egs: 48.9
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 55.4
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

The Connection's structured service taxonomy includes Finance & Accounting, Technical Support, Customer Support, Recruitment Process Outsourcing, Recruitment. Competitive Landscape: Competitors: Name: The-Connections. Competitors: Evidence: Another similarly named BPO provider appears in public directories, but it is a separate company and should not be conflated with The Connection.[1]. Competitors: Relationship: adjacent. Competitors: Name: Connections Outsourcing. Competitors: Evidence: A separate Outsource Accelerator directory listing with a similar name and BPO context; no direct competitive relationship is verified from the available source.[1]. Competitors: Relationship: adjacent. Competitors: Name: The Connect BPO. Competitors: Evidence: A separate BPO provider in a different market and geography; no direct competitive relationship is verified from the available source.[1]. Competitors: Relationship: adjacent. Positioning: A U.S.-based call center outsourcing and customer service BPO provider with scalable and affordable call center solutions, plus customer service, technical support, and consulting/training offerings.[1]. Market Signals: Outsource Accelerator classifies the firm within its BPO directory ecosystem.[1]. Market Signals: The listing indicates no verified headquarters in the directory entry, limiting location-based market inference.[1]. Market Signals: The. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Call center outsourcing. Categories: Services: 24/7 premium level call center services. Categories: Services: Shared call center outsourcing. Categories: Services: Dedicated call center outsourcing. Categories: Name: Customer support. Categories: Services: Customer service. Categories: Name: Technical support. Categories: Services: Technical support. Categories: Name: Front-office support. Categories: Services: Virtual receptionist. Categories: Name: Consulting and enablement. Categories: Services: Call center consulting. Categories: Services: Training. Executive Summary: Summary: The Connection appears in Outsource Accelerator as a contact center outsourcing provider with U.S. contact details, and its own website describes it as a provider of customized, scalable contact center solutions for corporate, government, and non-profit clients across multiple industries.. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses

Geography

Countries listed in the structured record include -. Key Firmographics: Sectors Display: Healthcare. Sectors Display: Retail. Sectors Display: Financial. Sectors Display: Hospitality. Sectors Display: Telecom. Headquarters Display: Bloomington, MN 55437. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: A public Glassdoor result exists for a similarly named employee review, but no robust, verifiable company-wide review profile or rating page for The Connection was confirmed from public sources in this pass..

Methodology

The Connection's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 6 distinct source URLs and retained 13 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Finance & Accounting
• Technical Support
• Customer Support
• Recruitment Process Outsourcing
• Recruitment

Contact

Website: https://www.theconnectioninc.org/

Email: info@theconnectioncc.com

Phone: (952) 948-5488

LinkedIn: http://www.linkedin.com/company/the-connection

Frequently Asked Questions

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