The Contact Company scorecard

Company Overview

The Contact Company is a BPO company, founded in 2006, with approximately 500-999 employees. They specialize in Customer Support.

Executive summary

Brand Profile: Voice: trust-focused. Voice: plainspoken. Voice: client-centric. Tagline: Your Customer. Our Priority.. Imagery Style: Professional, service-oriented corporate branding focused on customer support and trust.. Client Value Proposition: Summary: The Contact Company positions itself as a trusted partner that helps clients save time and money while improving customer contact outcomes.. Value Points: Title: Cost and efficiency focus. Value Points: Description: Public messaging says the company removes obstacles, avoids jargon, and saves businesses time and money.. Value Points: Title: Service quality orientation. Value Points: Description: It presents itself as a customer service centre of excellence and a partner to manage and develop customer contact processes.. Value Points: Title: Flexible engagement. Value Points: Description: The firm offers both home-working and on-site customer service options.. Value Points: Title: Regulated-industry support. Value Points: Description: Public case material indicates experience supporting financial services and other sensitive customer interactions.. Company Overview: Tagline: Your Customer. Our Priority.. Highlights: UK-based customer service outsourcing provider. Highlights: Positions itself as a trusted partner for customer contact management. Highlights: Offers home-working and on-site customer service solutions. Highlights: Has public sector framework visibility through Crown Commercial Service. Description: The Contact Company presents itself as a UK-based customer contact and outsourcing provider focused on managing and developing customer contact processes for clients.. Competitive Differentiators: Differentiators: Title: UK-based delivery model. Differentiators: Description: The company emphasizes UK-based customer service outsourcing and on-site or home-working delivery options.. Differentiators: Title: Public sector framework presence. Differentiators: Description: It has been named on a Crown Commercial Service outsourced contact centre and business services framework.. Differentiators: Title: Channel breadth. Differentiators:

Strengths

• Brand Profile: Voice: trust-focused. Voice: plainspoken. Voice: client-centric. Tagline: Your Customer. Our Priority.. Imagery Style: Professional, service-oriented corporate branding focused on customer support and trust.. (public_web; observed 2025-11-03)
• Client Value Proposition: Summary: The Contact Company positions itself as a trusted partner that helps clients save time and money while improving customer contact outcomes.. Value Points: Title: Cost and efficiency focus. Value Points: Description: Public messaging says the company removes obstacles, avoids jargon, and saves businesses time and money.. Value Points: Title: Service quality orientation. Value Points: Description: It presents itself as a customer service centre of excellence and a partner to manage and develop customer contact. (public_web; observed 2025-11-03)
• Company Overview: Tagline: Your Customer. Our Priority.. Highlights: UK-based customer service outsourcing provider. Highlights: Positions itself as a trusted partner for customer contact management. Highlights: Offers home-working and on-site customer service solutions. Highlights: Has public sector framework visibility through Crown Commercial Service. Description: The Contact Company presents itself as a UK-based customer contact and outsourcing provider focused on managing and developing customer contact processes for clients.. (public_web; observed 2025-11-03)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-11-03)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-01-18)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-02-17)

Firmographics

GB100 score

Overall score: 47

• egs: 44
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 36.5
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

The Contact Company's structured service taxonomy includes Customer Support. Competitive Landscape: Competitors: Name: Sensée. Competitors: Evidence: Sensée acquired The Contact Company’s business in 2024, and both continue operating within a shared group structure.. Competitors: Relationship: direct. Competitors: Name: Outsourced contact center providers. Competitors: Evidence: The company is described as a BPO/contact center provider serving customer service outsourcing needs.. Competitors: Relationship: adjacent. Competitors: Name: UK CX outsourcing firms. Competitors: Evidence: Public descriptions place it in the UK customer experience outsourcing market.. Competitors: Relationship: alternative. Positioning: A UK-based customer contact outsourcing provider focused on managing and developing customer contact processes.. Market Signals: Serves clients across multiple sectors including telecommunications, FMCG, logistics, public, retail, finance, telco, and retail.. Market Signals: Offers voice, live chat, social media, and email support according to public site content.. Differentiators: UK-based delivery. Differentiators: plain-language customer experience messaging. Differentiators: customer-contact-process focus. Key Firmographics: Sectors Display: Financial services. Sectors Display: Retail. Sectors Display: Public sector. Sectors Display: Telecommunications. Sectors Display: FMCG. Sectors Display: Logistics. Headquarters Display: Birkenhead, Merseyside, United Kingdom. Pricing & Engagement: Models: Name: Consultative outsourcing. Models: Best For: Organizations seeking a customized customer contact outsourcing arrangement. Models: Description: Engagement appears to be tailored to client needs, with service delivery shaped around specific channels, sectors, and operating models.. Summary: No public pricing sheet or rate card was found in the available sources. Public materials indicate a consultative outsourcing model rather than published standard pricing.. Reputation & Reviews: Summary: Public review data is mixed and not suitable for precise operational conclusions; the available sources show employee-review platforms with low aggregate ratings and limited structured client-review evidence.. Credentials: Detail: Employee rating shown for The Contact Company based on hundreds of reviews.. Credentials: Rating: 2.2/5. Credentials: Platform: Indeed. Credentials: Detail: A

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Birkenhead. Centers: Country: United Kingdom. Hiring & Workforce Signals: Open Positions: Title: Sales Advisors. Open Positions: Location: Not stated. Open Positions: Seniority: Non-management. Open Positions: Department: Sales. Recent News: Articles: Date: 2024-02-14. Articles: Title: Sensée acquires The Contact Company. Articles: Source: Ziptone. Articles: Summary: A report stated that Sensée acquired The Contact Company operations and that both brands would retain their names and locations.. Executive Summary: Summary: The Contact Company is a UK customer contact outsourcer that markets itself around efficiency, service quality, and flexible delivery models across voice and digital channels.. Financial Health: Overall Health: unknown. Financial Events: Date: 2024-02-08. Financial Events: Event Type: acquisition. Financial Events: Description: Sensée purchased the business of The Contact Company, forming a UK-based CX outsourcing group while The Contact Company continued trading under its own name.. Leadership & Executives: Executives: Name: Asif Hamid MBE. Executives: Title: Founder and CEO. Executives: Name: Dave Rodaway. Executives: Title: Head of Solutions. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer service outsourcing. Categories: Services: Inbound customer support. Categories: Services: Customer contact management. Categories: Services: Customer service process development. Categories: Services: Voice support. Categories: Services: Webchat support. Categories: Services: Social media support. Categories: Services: Email support. Categories: Name: Specialized support. Categories: Services: Insight analysis. Categories: Services: Compliance support. Categories: Services: Multilingual customer service. Categories: Services: PCI payments support. Categories: Services: Admin support. Categories: Services: Sales support. Categories: Name: Industry solutions. Categories: Services: Telecommunications support. Categories: Services: Financial services support. Categories: Services: Retail support. Categories: Services:

Methodology

The Contact Company's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 16 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support

Contact

Website: https://www.thecontactcompany.co.uk

Email: -

Phone: 0845 303 4333

LinkedIn: http://www.linkedin.com/company/the-contact-company

Frequently Asked Questions

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