Tieta scorecard

Company Overview

Tieta is a BPO company, founded in 2012, with approximately 50-99 employees. They specialize in Customer Support, Recruitment.

Tieta works with businesses providing customer support, debt collection, and other customer contact financial services. The leadership at Tieta founded the company in 2012. Tieta employs about 100 people and makes a revenue of $5.8 million yearly. The award-winning BPO company has been providing innovative solutions for the past decade, including quality monitoring and training, debt collection management, and outsourced customer service. Along with these cost-effective services, Tieta also provides recruitment resourcing solutions. The company also received acknowledgment at the Credit Excellence Awards in 2017 and the Engagement Excellence Awards in 2021.

Executive summary

Brand Profile: Voice: customer-service focused. Voice: professional. Voice: regulatory/compliance aware. Client Value Proposition: Summary: Tieta’s public value proposition is flexible, white-labelled outsourced customer service for businesses that need coverage for customer contact operations, especially in regulated sectors.. Value Points: Title: Operational coverage. Value Points: Description: Supports overflow, out-of-hours, and day-to-day customer contact needs.. Value Points: Title: Customer experience continuity. Value Points: Description: White-labelled delivery is positioned to preserve the client’s brand experience.. Value Points: Title: Sector fit. Value Points: Description: Experience in financial services and similar regulated environments is presented as a core advantage.. Value Points: Title: Range of contact channels. Value Points: Description: Public sources reference calls, email, live chat, texts, complaints, and telesales.. Company Overview: Tagline: outsource facility. Highlights: UK-based contact centre and outsourcing provider. Highlights: Focus on financial services and other regulated industries. Highlights: Offers white-labelled customer service support. Highlights: Supports onshore and offshore delivery models. Description: Tieta is described in public sources as a UK-based outsourced customer service/contact centre provider focused on regulated industries, especially financial services, with support for customer contact, debt collection, and related service operations.. Competitive Differentiators: Differentiators: Title: White-labelled customer service. Differentiators: Description: Publicly described as a fully outsourced, white-labelled customer service solution.. Differentiators: Title: Regulated-industry experience. Differentiators: Description: Sources emphasize experience serving financial services and other highly regulated contact-centre use cases.. Differentiators: Title: Flexible team model. Differentiators: Description: LinkedIn describes dedicated teams of flexible agents.. Differentiators: Title: Onshore and offshore options. Differentiators: Description: Outsource Accelerator states the company provides both offshore and onshore support.. Competitive Landscape: Competitors: Name: Unverified. Competitors: Relationship:

Strengths

• Brand Profile: Voice: customer-service focused. Voice: professional. Voice: regulatory/compliance aware. (public_web; observed 2021-04-13)
• Client Value Proposition: Summary: Tieta’s public value proposition is flexible, white-labelled outsourced customer service for businesses that need coverage for customer contact operations, especially in regulated sectors.. Value Points: Title: Operational coverage. Value Points: Description: Supports overflow, out-of-hours, and day-to-day customer contact needs.. Value Points: Title: Customer experience continuity. Value Points: Description: White-labelled delivery is positioned to preserve the client’s brand experience.. Value Points: Title: Sector fit. Value Points: Description: Experience in financial services and similar regulated environments. (public_web; observed 2025-08-29)
• Company Overview: Tagline: outsource facility. Highlights: UK-based contact centre and outsourcing provider. Highlights: Focus on financial services and other regulated industries. Highlights: Offers white-labelled customer service support. Highlights: Supports onshore and offshore delivery models. Description: Tieta is described in public sources as a UK-based outsourced customer service/contact centre provider focused on regulated industries, especially financial services, with support for customer contact, debt collection, and related service operations.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2021-04-13)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-08-29)

Firmographics

GB100 score

Overall score: 46

• egs: 41.9
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.5
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Tieta's structured service taxonomy includes Customer Support, Recruitment. Key Firmographics: Founded Year: 2012. Sectors Display: Business support services. Sectors Display: Telecommunications. Sectors Display: Financial services support. Headquarters Display: Banbury, England, United Kingdom; company records also show a later registered office in London. Employee Count Display: 51 to 200 (Indeed listing). Ownership Type Display: Private limited company (historical company record); dissolved on 2025-05-10. Recent News: Articles: Date: 2021-07-27. Articles: Title: TieTa selected in TechRound 100 customer service startups list. Articles: Source: TechRound. Articles: Summary: TechRound profiled TieTa as a fully outsourced customer service solution with white-labelled support.. Articles: Date: 2021-07-14. Articles: Title: Andrew Trevelyan named Head of New Partnerships at TieTa. Articles: Source: TechRound. Articles: Summary: TechRound reported a partnership leadership appointment at TieTa.. Articles: Date: 2021-04-30. Articles: Title: Covid testing described as a growth area for TieTa. Articles: Source: TechRound. Articles: Summary: A TechRound interview said TieTa was helping businesses with outsourced customer service and that covid testing had become a growth area.. Employee & Client Sentiment: Red Flags: Public filings show voluntary winding up, which is a negative operational signal.. Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer service and contact centre. Categories: Services: Outsourced customer service. Categories: Services: White-labelled customer support. Categories: Services: Overflow and out-of-hours support. Categories: Services: Complaints handling. Categories: Services: Live chat support. Categories: Services: Text/message handling. Categories: Name: Financial services support. Categories: Services: Debt collection and arrears management. Categories: Services: Customer contact schemes. Categories: Services: Financial redress support. Categories: Services: Mortgage-related support. Categories: Services: Auto finance support. Categories: Services: Advisory outsourcing. Categories: Name: Commercial growth support. Categories: Services: Sales and lead generation. Categories: Services: Appointment scheduling. Categories: Services: Telesales. Categories: Name: Operations and quality. Categories: Services: Quality monitoring.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Banbury. Centers: Model: onshore. Centers: Country: United Kingdom. Centers: City: London. Centers: Country: United Kingdom. Financial Health: Risk Factors: Company entered voluntary liquidation according to public filings.. Risk Factors: Public company records show a registered office change to a London address in 2023.. Overall Health: unknown. Financial Events: Date: 2023-05-02. Financial Events: Event Type: voluntary_winding_up. Financial Events: Description: Company filings show special and ordinary resolutions were passed for voluntary winding up, and liquidators were appointed.. Leadership & Executives: Executives: Bio: Publicly identified as the founder in a TechRound profile.. Executives: Name: Caroline Walton. Executives: Title: Founder. Executives: Bio: Named in a public TechRound interview related to TieTa.. Executives: Name: Tom Horne. Executives: Bio: Publicly described as heading new partnerships at TieTa in a TechRound article.. Executives: Name: Andrew Trevelyan. Executives: Title: Head of New Partnerships. Pricing & Engagement: Summary: No public pricing sheet, rate card, or contract structure was verified in the sources reviewed.. Reputation & Reviews: Summary: Publicly available review and credential data were limited in the verified sources reviewed; no reliable platform rating was confirmed.. Executive Summary: Summary: Public sources portray Tieta as a UK-based outsourced customer service and contact centre business serving financial services and other businesses with white-labelled, flexible support..

Methodology

Tieta's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 11 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support
• Recruitment

Contact

Website: https://www.tieta.co.uk

Email: contact@tieta.co.uk

Phone: 2033713062

LinkedIn: http://www.linkedin.com/company/tieta

Frequently Asked Questions

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