Tunis Call Center scorecard

Company Overview

Tunis Call Center is a BPO company, founded in 1998, with approximately 250-499 employees. They specialize in Customer Support.

TUNIS is considered one of the best call centers in the industry due to its high-quality service and experienced staff. Compared to competitors like Jill’s Office and Calling Guru, TUNIS offers a wider range of services and advanced technology for handling customer calls and inquiries. TUNIS’s staff is known for their professional and friendly approach, which helps to ensure that customers are satisfied with their experience.

Executive summary

Brand Profile: Voice: service-oriented. Voice: B2B. Voice: outsourcing-focused. Voice: multichannel. Imagery Style: No public visual asset was verified from the available sources.. Client Value Proposition: Summary: Tunis Call Center positions itself as a multilingual offshore outsourcing partner for customer interaction and sales support, with claims of quality certification, multi-site delivery, and 24/7 availability.. Value Points: Title: 24/7 availability. Value Points: Description: The website states availability seven days a week, 24 hours a day.. Value Points: Title: Multichannel delivery. Value Points: Description: Public materials reference multichannel and cross-channel customer relationship operations.. Value Points: Title: Language and market reach. Value Points: Description: Sources indicate activity in local Tunisia and in France, Germany, and Italy.. Value Points: Title: Experience and scale claims. Value Points: Description: The website states more than 100 clients.. Company Overview: Tagline: Centre d'appel Tunisie: télémarketing offshore Tunis Call Center. Highlights: Operates on two interconnected sites in Tunis city center and Bizerte.. Highlights: States certification to ISO 9001:2015.. Highlights: Claims presence on four markets: Tunisia locally plus France, Germany, and Italy internationally.. Highlights: States it has more than 100 clients.. Description: Tunis Call Center describes itself as an offshore call center in Tunisia and a recognized outsourcing provider serving local and international markets. Its website states it offers multichannel and cross-channel customer relationship operations, and external profiles identify it as a Tunisia-based BPO/contact center provider.. Competitive Differentiators: Differentiators: Title: Multi-site operating footprint. Differentiators: Description: Public sources indicate two interconnected sites in Tunis city center and Bizerte, which may support distributed operations.. Differentiators: Title: International market coverage. Differentiators: Description: The company

Strengths

• Brand Profile: Voice: service-oriented. Voice: B2B. Voice: outsourcing-focused. Voice: multichannel. Imagery Style: No public visual asset was verified from the available sources.. (public_web; observed 2026-07-23)
• Client Value Proposition: Summary: Tunis Call Center positions itself as a multilingual offshore outsourcing partner for customer interaction and sales support, with claims of quality certification, multi-site delivery, and 24/7 availability.. Value Points: Title: 24/7 availability. Value Points: Description: The website states availability seven days a week, 24 hours a day.. Value Points: Title: Multichannel delivery. Value Points: Description: Public materials reference multichannel and cross-channel customer relationship operations.. Value Points: Title: Language and market reach. Value Points: Description:. (public_web; observed 2026-07-23)
• Company Overview: Tagline: Centre d'appel Tunisie: télémarketing offshore Tunis Call Center. Highlights: Operates on two interconnected sites in Tunis city center and Bizerte.. Highlights: States certification to ISO 9001:2015.. Highlights: Claims presence on four markets: Tunisia locally plus France, Germany, and Italy internationally.. Highlights: States it has more than 100 clients.. Description: Tunis Call Center describes itself as an offshore call center in Tunisia and a recognized outsourcing provider serving local and international markets. Its website states. (public_web; observed 2026-07-23)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-23)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2023-02-14)

Firmographics

GB100 score

Overall score: 47

• egs: 46.1
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 33.7
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Tunis Call Center's structured service taxonomy includes Customer Support. Competitive Landscape: Competitors: Name: Other Tunisian call center providers. Competitors: Evidence: The company is positioned as an offshore call center and contact center provider in Tunisia, which places it in direct competition with other Tunisia-based BPO/contact center firms.. Competitors: Relationship: direct. Competitors: Name: Regional outsourcing providers. Competitors: Evidence: Its offshore and multilingual contact-center positioning overlaps with broader regional outsourcing alternatives.. Competitors: Relationship: alternative. Positioning: Multichannel offshore contact center in Tunisia serving customer service, sales, and marketing use cases.. Market Signals: Offshore contact center positioning. Market Signals: Customer service, sales, and marketing service lines. Market Signals: European market focus on LinkedIn. Differentiators: 2 interconnected Tunis and Bizerte production sites. Differentiators: 24/7 availability claim. Differentiators: multichannel and cross-channel customer experience services. Differentiators: training-led operational model. Key Firmographics: Founded Year: 1998. Sectors Display: BPO. Sectors Display: Contact center. Sectors Display: Customer service outsourcing. Sectors Display: Telemarketing. Sectors Display: Lead generation. Headquarters Display: 2, Rue d'Argentine 1002, Tunis Belvédère, Tunis, Tunisia. Ownership Type Display: Tunisian company. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer care. Categories: Services: Customer service. Categories: Services: Multichannel customer relationship management. Categories: Services: Cross-channel operations. Categories: Name: Sales and growth. Categories: Services: Teleprospection. Categories: Services: Televente. Categories: Services: Telemarketing. Categories: Services: Lead generation. Categories: Name: Support services. Categories: Services: Technical assistance. Categories: Services: Digital assistance. Categories: Services: Telesecrétariat. Executive Summary: Summary: Tunis Call Center is a Tunisia-based outsourcing and contact center provider focused on customer service, telesales, telemarketing, lead generation, technical assistance, and related front-office support. Public sources describe it as operating from Tunis and Bizerte, with multilingual market coverage and ISO 9001:2015 certification.. Delivery Center Details: Centers: City: Tunis. Centers: Model:

Geography

Countries listed in the structured record include -. Hiring & Workforce Signals: Open Positions: Title: Responsable d’équipe. Open Positions: Location: Tunisia. Open Positions: Seniority: Mid. Open Positions: Department: Operations. Open Positions: Title: Chef de projet. Open Positions: Location: Tunisia. Open Positions: Seniority: Mid. Open Positions: Department: Operations. Open Positions: Title: Chargé qualité. Open Positions: Location: Tunisia. Open Positions: Seniority: Mid. Open Positions: Department: Quality. Open Positions: Title: Formateur. Open Positions: Location: Tunisia. Open Positions: Seniority: Mid. Open Positions: Department: Training. Recent News: Articles: Date: 2023-03-22. Articles: Title: Tunis Call Center announces new website availability. Articles: Source: LinkedIn. Articles: Summary: The company posted that its new website was online and aimed to improve navigation and information access.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Cheraga Foued. Executives: Title: Directeur Général Exécutif. Coverage Hours: 24/7. Compliance: ISO 9001. Description Long: sloganteam. Monthly Search Volume: 10755. Domain Authority: 60.

Methodology

Tunis Call Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 19 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support

Contact

Website: https://www.tuniscallcenter.com

Email: contact@tuniscallcenter.com

Phone: 216 31 30 58 11

LinkedIn: http://www.linkedin.com/company/tuniscallcenter

Frequently Asked Questions

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