Uno Contact Solutions Bureau scorecard

Company Overview

Uno Contact Solutions Bureau is a BPO company, founded in 2007, with approximately 250-499 employees.

Executive summary

Brand Profile: Voice: Spanish-language corporate and service-oriented messaging. Voice: Customer-loyalty and operational-efficiency framing. Voice: Solution-focused, customized-service tone. Imagery Style: No public visual brand system could be verified from the available sources.. Client Value Proposition: Summary: The public value proposition centers on helping business partners deliver timely customer contact through integrated, flexible, multichannel solutions that can be adjusted to demand and operational needs.. Value Points: Title: Customer contact optimization. Value Points: Description: Positioned to improve how businesses reach and serve customers across voice and digital channels.. Value Points: Title: Cost and capacity control. Value Points: Description: Public site says the company adjusts staffing and station counts to reduce costs and control budget.. Value Points: Title: Tailored operating models. Value Points: Description: Solutions are described as customized to each partner's needs and expectations.. Company Overview: Tagline: Servicios Contact Center en la Ciudad de México. Highlights: Public website describes a multichannel platform with specialized personnel and technology.. Highlights: Official site and third-party listings place the company in Mexico City/Tlalpan.. Highlights: Publicly associated with the domain 1csb.mx and the legal name Integrated Solutions Bureau, S.R.L. de C.V.. Description: UNO Contact Solutions Bureau is presented publicly as a contact center and BPO provider offering multichannel customer-contact solutions and tailored operating schemes for business partners.. Competitive Differentiators: Differentiators: Title: Customized solutions. Differentiators: Description: Public descriptions emphasize tailored, made-to-measure contact solutions for each business partner rather than a one-size-fits-all offering.. Differentiators: Title: Multichannel operation. Differentiators: Description: The company highlights a multichannel platform spanning voice, chat, SMS, social, and WhatsApp.. Differentiators: Title: Operational flexibility. Differentiators: Description: The website

Strengths

• Brand Profile: Voice: Spanish-language corporate and service-oriented messaging. Voice: Customer-loyalty and operational-efficiency framing. Voice: Solution-focused, customized-service tone. Imagery Style: No public visual brand system could be verified from the available sources.. (public_web; observed 2025-10-06)
• Client Value Proposition: Summary: The public value proposition centers on helping business partners deliver timely customer contact through integrated, flexible, multichannel solutions that can be adjusted to demand and operational needs.. Value Points: Title: Customer contact optimization. Value Points: Description: Positioned to improve how businesses reach and serve customers across voice and digital channels.. Value Points: Title: Cost and capacity control. Value Points: Description: Public site says the company adjusts staffing and station counts to reduce costs and. (public_web; observed 2025-05-23)
• Company Overview: Tagline: Servicios Contact Center en la Ciudad de México. Highlights: Public website describes a multichannel platform with specialized personnel and technology.. Highlights: Official site and third-party listings place the company in Mexico City/Tlalpan.. Highlights: Publicly associated with the domain 1csb.mx and the legal name Integrated Solutions Bureau, S.R.L. de C.V.. Description: UNO Contact Solutions Bureau is presented publicly as a contact center and BPO provider offering multichannel customer-contact solutions and tailored operating schemes for business. (public_web; observed 2025-10-06)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-10-06)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-05-23)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 46

• egs: 43.7
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 36.5
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: One Contact. Competitors: Evidence: Same-country BPO/contact-center positioning with a broader public emphasis on talent, lead generation, and technology.. Competitors: Relationship: alternative. Competitors: Name: Clutch-listed Mexico contact center providers. Competitors: Evidence: Directory sources place the company among Mexico City contact-center/BPO vendors, implying direct competition in the same service category.. Competitors: Relationship: direct. Positioning: A Mexico City-based contact center and BPO provider emphasizing customized multichannel contact solutions, customer loyalty, support decision trees, and technology-assisted operations.. Market Signals: Public directory profiles place the company in the Mexican BPO/contact-center market.. Market Signals: LinkedIn indicates the company operates from Mexico City and offers a broad mix of contact-center services.. Differentiators: Custom-made solutions tailored to business partners are emphasized in public company descriptions.. Differentiators: Multichannel operations and technology-driven service delivery are repeatedly highlighted.. Differentiators: The company explicitly mentions support-optimization decision trees and capacity adjustments tied to call flow.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Inbound and outbound contact center. Categories: Services: Telefónico inbound y outbound. Categories: Services: Atención a clientes. Categories: Services: Post-sales support. Categories: Name: Digital and omnichannel engagement. Categories: Services: Chat. Categories: Services: Chatbot. Categories: Services: SMS. Categories: Services: Atención omnicanal. Categories: Services: Redes sociales. Categories: Services: WhatsApp. Categories: Name: Sales and growth support. Categories: Services: Telemarketing. Categories: Services: Generación de leads. Categories: Services: Prospección. Categories: Name: Operations and back-office support. Categories: Services: Mesa de control. Categories: Services: Análisis de calidad. Categories: Services: Help desk. Categories: Services: Renta de infraestructura tecnológica. Categories: Name: Specialized business services. Categories: Services: Gestión de cobranza. Categories: Services: Levantamiento de encuestas. Categories: Services: Inteligencia artificial. Executive Summary: Summary: UNO Contact Solutions Bureau appears to be a

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Ciudad de México. Centers: Country: Mexico. Key Firmographics: Founded Year: 2007. Sectors Display: Contact center. Sectors Display: Business process outsourcing. Sectors Display: Outsourcing and offshoring consulting. Headquarters Display: Camino Santa Teresa 187C 2do piso, Col. Parques del Pedregal, Tlalpan, México City, Mexico. Ownership Type Display: Private company (legal entity publicly identified as Integrated Solutions Bureau, S.R.L. de C.V.). Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Notes: Public sources surfaced only third-party estimates and review snippets; no verifiable current openings or official workforce data were confirmed.. Pricing & Engagement: Summary: No public pricing, rate card, or contract model was verified from the available sources.. Reputation & Reviews: Summary: Public review signals are limited and do not provide a reliable, cross-verified reputation profile for directory use.. Credentials: Detail: Public review pages exist, but no consistent verified rating was captured from the available source snippets.. Credentials: Rating: null. Credentials: Platform: Indeed. Credentials: Detail: A profile exists, but no verified review score was captured from the available source snippets.. Credentials: Rating: null. Credentials: Platform: Clutch. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: Multichannel customer communication platform. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Artificial intelligence. Ai Capabilities: AI is listed among the company’s specialties on LinkedIn.. Ai Capabilities: The company describes itself as operating through a multichannel platform with specialized staff and technology.. Proprietary Tech: Decision-tree implementation for end-user support is described on the company website.. Proprietary Tech: The website references scalable call handling and cost-control adjustments

Methodology

Uno Contact Solutions Bureau's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 12 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://www.1csb.mx

Email: dgalvan@isb-cc.com

Phone: 1454-1400

Frequently Asked Questions

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