Verbatim Virtual Receptionists scorecard

Company Overview

Verbatim Virtual Receptionists is a BPO company, founded in 1997, with approximately 1-49 employees. They specialize in Sales & Marketing, Technical Support, Customer Support, Recruitment, Back Office.

As they state on their website, you never know how much business you are losing due to missed phone calls. That’s where Verbatim Telephone Answering Service comes in. With a variety of customer service-oriented services, they help companies stay on track to achieve their goals. With 50 employees, Verbatim Telephone Answering Service is a small BPO. However, with the rise in demand for outsourcing customer service, the company will likely continue to grow to meet industry needs in future years.

Executive summary

Brand Profile: Voice: professional. Voice: friendly. Voice: reassuring. Voice: direct. Tagline: Telephone Answering Service | UK Virtual Receptionists. Imagery Style: Service-led web branding with testimonial-forward messaging and operational clarity.. Client Value Proposition: Summary: Verbatim positions its service as a way for businesses to present a professional, consistent customer experience without hiring in-house reception staff, while maintaining UK-based coverage and flexible hours.. Value Points: Title: Professional call handling. Value Points: Description: The company says trained call handlers can answer calls in a way that matches the client’s business style.. Value Points: Title: Flexible service coverage. Value Points: Description: Offerings include standard hours, out-of-hours, and 24/7 support options.. Value Points: Title: Customer experience continuity. Value Points: Description: The service is positioned to keep businesses available to customers and maintain continuity during busy periods or disruptions.. Value Points: Title: Low-friction trial. Value Points: Description: Public pages highlight a trial offer with a money-back guarantee.. Company Overview: Tagline: Telephone Answering Service | UK Virtual Receptionists. Highlights: UK-based call answering and web chat support. Highlights: Headquarters in West Berkshire near Newbury. Highlights: 100% money-back guarantee on trial services. Highlights: Offers both standard business-hours and 24/7 coverage. Description: Verbatim Virtual Receptionists is a UK-based telephone answering and virtual receptionist provider with headquarters in West Berkshire on the outskirts of Newbury. The company states that all call-answering and web-chat staff are based in the UK and offers a 100% money-back guarantee on trial services.. Competitive Differentiators: Differentiators: Title: UK-based staffing. Differentiators: Description: The company states that all call-answering and web-chat staff are based in the UK.. Differentiators:

Strengths

• Brand Profile: Voice: professional. Voice: friendly. Voice: reassuring. Voice: direct. Tagline: Telephone Answering Service | UK Virtual Receptionists. Imagery Style: Service-led web branding with testimonial-forward messaging and operational clarity.. (public_web; observed 2026-08-16)
• Client Portfolio: Clients: Segment: Client testimonial reference. Clients: Industry: Professional services. Clients: Client Name: Organic P&O Solutions. Clients: Segment: Client testimonial reference. Clients: Industry: Software / IT. Clients: Client Name: ISAMS. (public_web; observed 2026-08-16)
• Client Value Proposition: Summary: Verbatim positions its service as a way for businesses to present a professional, consistent customer experience without hiring in-house reception staff, while maintaining UK-based coverage and flexible hours.. Value Points: Title: Professional call handling. Value Points: Description: The company says trained call handlers can answer calls in a way that matches the client’s business style.. Value Points: Title: Flexible service coverage. Value Points: Description: Offerings include standard hours, out-of-hours, and 24/7 support options.. Value. (public_web; observed 2024-11-07)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-16)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-06-03)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-10-04)

Firmographics

GB100 score

Overall score: 46

• egs: 46.3
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.3
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Verbatim Virtual Receptionists's structured service taxonomy includes Sales & Marketing, Technical Support, Customer Support, Recruitment, Back Office. Client Portfolio: Clients: Segment: Client testimonial reference. Clients: Industry: Professional services. Clients: Client Name: Organic P&O Solutions. Clients: Segment: Client testimonial reference. Clients: Industry: Software / IT. Clients: Client Name: ISAMS. Competitive Landscape: Competitors: Name: eReceptionist. Competitors: Evidence: Verbatim explicitly positions itself as an alternative to eReceptionist.. Competitors: Relationship: alternative. Competitors: Name: Clutch-listed UK virtual receptionist providers. Competitors: Evidence: The company appears within the UK virtual receptionist category alongside peers on Clutch.. Competitors: Relationship: direct. Competitors: Name: Traditional in-house receptionist teams. Competitors: Evidence: The site frames the service as a replacement for traditional receptionist coverage.. Competitors: Relationship: adjacent. Positioning: UK-based outsourced telephone answering and virtual receptionist provider with web chat and emergency call handling emphasis.. Market Signals: UK market demand for outsourced call handling and web chat support.. Market Signals: Competitive category includes virtual receptionist and contact center services providers.. Market Signals: Customer testimonials are used prominently as proof points.. Differentiators: Published operating hours for phone answering and web chat coverage.. Differentiators: Claims call transfers to mobile and landline at no extra cost.. Differentiators: Offers a 24x7 service and voicemail-to-email outside standard hours... Delivery Center Details: Centers: City: Newbury. Centers: Model: UK-based service delivery. Centers: Country: United Kingdom. Centers: City: Thatcham. Centers: Model: UK-headquartered / listed headquarters. Centers: Country: United Kingdom. Key Firmographics: Sectors Display: Telecommunications. Sectors Display: Business process outsourcing. Sectors Display: Virtual receptionist services. Sectors Display: Customer communications. Headquarters Display: West Berkshire on the outskirts of Newbury, Berkshire, United Kingdom. Pricing & Engagement: Models: Name: Daily-rate entry pricing. Models: Best For: Businesses seeking a low starting cost for receptionist coverage. Models: Description: The website references virtual receptionist services starting from £2.25 per day.. Models: Name: Trial with money-back

Geography

Countries listed in the structured record include -. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Open Positions: Title: No public open positions verified. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Telephone answering. Categories: Services: UK telephone answering. Categories: Services: Call handling. Categories: Services: Business-hours answering. Categories: Services: Out-of-hours call handling. Categories: Services: 24/7 emergency call answering. Categories: Name: Virtual receptionist. Categories: Services: Dedicated virtual receptionist support. Categories: Services: Tailored receptionist scripting. Categories: Services: Diary management. Categories: Services: Order taking. Categories: Name: Web chat. Categories: Services: Live web chat answering. Categories: Services: UK-based web chat handling. Categories: Services: Extended-hours web chat support. Categories: Name: Business continuity. Categories: Services: Overflow call handling. Categories: Services: Continuity coverage during disruption. Categories: Services: Out-of-hours voicemail-to-email. Executive Summary: Summary: Verbatim Virtual Receptionists provides outsourced telephone answering, virtual receptionist, web chat, and emergency/out-of-hours call handling services for UK businesses. Public sources indicate a Newbury, Berkshire base, UK-based staff, and service options spanning standard business hours and 24/7 coverage.. Asset Logo: Visibility: public. Coverage Hours: 24/7. Service: Sales & Marketing. Service: Recruitment. Description Long: Verbatim came to life 25 years ago, born out of the frustration of the lack of a reliable and flexible telephone answering offering for business owners. [](https://verbatim-cc.co.uk/wp-content/uploads/2019/10/Placeholder-our-story-1.png) Outstanding customer service, that is. At the time I was making a living publishing a number of local business directories. The majority of my time was spent on the phones, selling advertising space..

Methodology

Verbatim Virtual Receptionists's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Technical Support
• Customer Support
• Recruitment
• Back Office

Contact

Website: https://www.verbatim-cc.co.uk

Email: info@verbatim-cc.co.uk

Phone: 01635 576070

LinkedIn: https://www.linkedin.com/company/verbatim-cc/

Frequently Asked Questions

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