Wow Customer Support scorecard

Company Overview

Wow Customer Support is a BPO company, founded in 2016, with approximately 250-499 employees. They specialize in Finance & Accounting, Customer Support.

With a team of proactive English-speaking agents, managers, and engineers, ready to answer your customers 24/7. As a leading BPO service provider in the region, Wow Customer Support’s internal processes are vigorous with the finest quality criteria in place. Wow Customer Support’s current company size is 201 to 500 employees, and its last reported revenue is $36 million.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: customer-support focused. Client Value Proposition: Summary: The public materials present Wow Customer Support as a provider intended to optimize customer interaction processes through outsourced support operations.. Value Points: Title: Process optimization. Value Points: Description: The website states that outsourced customer support services are designed to optimize customer interaction processes.. Value Points: Title: Multi-channel support coverage. Value Points: Description: The directory listing emphasizes support across email, live chat, call center, technical support, and social moderation channels.. Company Overview: Tagline: Outsourced customer support services. Highlights: Founded in 2015. Highlights: Offers customer support, email support, live chat support, call center services, technical support, and social media content moderation. Highlights: Public directory listing shows no headquarters location disclosed. Description: Wow Customer Support is an outsourcing provider focused on customer support and related contact-center services for businesses of various sizes.. Competitive Differentiators: Differentiators: Title: Broad customer-support service mix. Differentiators: Description: The public directory and website indicate a focused set of customer-facing support channels across email, chat, call center, technical support, and moderation.. Differentiators: Title: Outsourced support positioning. Differentiators: Description: The company positions itself specifically as an outsourced customer support provider rather than a generalist services firm.. Key Firmographics: Founded Year: 2015. Headquarters Display: N/A. Pricing & Engagement: Summary: Public sources reviewed do not provide verifiable pricing, contract terms, or engagement model details beyond general outsourcing positioning.. Reputation & Reviews: Summary: Public review signals are limited and mixed across different WOW-branded entities; verifiable reviews specific to this provider are sparse in the sources reviewed.. Credentials: Detail: A CrowdReviews page

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: customer-support focused. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: The public materials present Wow Customer Support as a provider intended to optimize customer interaction processes through outsourced support operations.. Value Points: Title: Process optimization. Value Points: Description: The website states that outsourced customer support services are designed to optimize customer interaction processes.. Value Points: Title: Multi-channel support coverage. Value Points: Description: The directory listing emphasizes support across email, live chat, call center, technical support, and social moderation channels.. (public_web; observed 2026-08-26)
• Company Overview: Tagline: Outsourced customer support services. Highlights: Founded in 2015. Highlights: Offers customer support, email support, live chat support, call center services, technical support, and social media content moderation. Highlights: Public directory listing shows no headquarters location disclosed. Description: Wow Customer Support is an outsourcing provider focused on customer support and related contact-center services for businesses of various sizes.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (company_website; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 46

• egs: 40.2
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 36.5
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Wow Customer Support's structured service taxonomy includes Finance & Accounting, Customer Support. Competitive Landscape: Competitors: Name: Other outsourced customer support providers. Competitors: Evidence: Directory listing describes Wow Customer Support as a customer support solution provider offering email, live chat, call center, technical support, and social media content moderation services.. Competitors: Relationship: direct. Competitors: Name: General contact-center outsourcing firms. Competitors: Evidence: The company explicitly markets contact center outsourcing services and overseas division support.. Competitors: Relationship: adjacent. Positioning: Outsourced customer support and contact-center services provider serving small and large businesses, with emphasis on customer support operations.. Market Signals: Outsource Accelerator lists the firm in its BPO directory and describes it as a customer support provider.. Market Signals: The company website presents it as an outsourced customer support services provider and contact-center outsourcer.. Differentiators: Broad service menu across customer support channels. Differentiators: Publicly stated operating history since 2015. Differentiators: Multi-country office presence listed on the company contact page. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Customer support services. Categories: Services: Email support. Categories: Services: Live chat support. Categories: Services: Call center services. Categories: Services: Technical support. Categories: Services: Social media content moderation. Executive Summary: Summary: Wow Customer Support is a BPO/customer support provider listed in Outsource Accelerator with a public-facing website focused on outsourced customer support and contact-center services.. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.. Delivery Center Details: Centers: City: New York. Centers: Country: United States. Centers: City: Coimbatore. Centers: Country: India. Centers: City: Pasig. Centers: Country: Philippines. Financial Health: Overall Health: unknown. Asset

Geography

Countries listed in the structured record include -. Asset Favicon: Visibility: public. Monthly Search Volume: 10718. Domain Authority: 51.

Methodology

Wow Customer Support's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 50 distinct source URLs and retained 56 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Finance & Accounting
• Customer Support

Contact

Website: https://www.wowcustomersupport.com

Email: WoW@vserve.co

Phone: 13322238085

LinkedIn: http://www.linkedin.com/company/wowcsservice

Frequently Asked Questions

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