247csr scorecard

Company Overview

247csr is a BPO company, founded in 2005, with approximately 100-249 employees. They specialize in Finance & Accounting, Customer Support. They serve the E-commerce & Retail industries.

This way, there operates as balance between groundwork done by the business team and virtual customer support. The firm implements innovative strategies to improve the performance of business operations and customer management solutions. The firm delivers round-the-clock 24/7 tailored solutions, including voice and non-voice support. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: growth-focused. Client Value Proposition: Summary: 247CSR positions itself as a lower-cost outsourcing partner that can replicate client workflows, provide dedicated or shared support resources, and maintain service quality through daily reporting and ongoing performance review.. Value Points: Title: Cost efficiency. Value Points: Description: A public LinkedIn profile states the company can mimic client processes for around 25% of the cost.. Value Points: Title: Workflow replication. Value Points: Description: Public messaging emphasizes its ability to mirror existing client operations using dedicated staff and structured support.. Value Points: Title: Operational visibility. Value Points: Description: Public materials mention daily reporting and continuous performance assessment after launch.. Value Points: Title: Customized onboarding. Value Points: Description: The public sales process includes a customized proposal, training, and a formal launch sequence tailored to the client’s needs.. Company Overview: Tagline: Best Outsourcing Company. Highlights: Listed in the Outsource Accelerator BPO directory as a BPO and inbound/outbound call center provider in the Philippines.. Highlights: Public website states the company has operated since 2005.. Highlights: Public company materials describe dual-office operations in Makati and Batangas City.. Description: 247CSR is a Philippines-based BPO and contact center provider with public-facing emphasis on inbound and outbound call center services, customer support, back-office support, and related outsourcing operations.. Competitive Differentiators: Differentiators: Title: Dual-location Philippine operating model. Differentiators: Description: Public company materials describe headquarters in Makati and operations in Batangas City, suggesting distributed leadership and delivery presence.. Differentiators: Title: Broad voice and non-voice support mix. Differentiators: Description: Public sources describe inbound/outbound voice, non-voice, live chat, email, back-office,

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: growth-focused. (public_web; observed 2026-07-08)
• Client Value Proposition: Summary: 247CSR positions itself as a lower-cost outsourcing partner that can replicate client workflows, provide dedicated or shared support resources, and maintain service quality through daily reporting and ongoing performance review.. Value Points: Title: Cost efficiency. Value Points: Description: A public LinkedIn profile states the company can mimic client processes for around 25% of the cost.. Value Points: Title: Workflow replication. Value Points: Description: Public messaging emphasizes its ability to mirror existing client operations using. (public_web; observed 2026-08-04)
• Company Overview: Tagline: Best Outsourcing Company. Highlights: Listed in the Outsource Accelerator BPO directory as a BPO and inbound/outbound call center provider in the Philippines.. Highlights: Public website states the company has operated since 2005.. Highlights: Public company materials describe dual-office operations in Makati and Batangas City.. Description: 247CSR is a Philippines-based BPO and contact center provider with public-facing emphasis on inbound and outbound call center services, customer support, back-office support, and related outsourcing operations.. (public_web; observed 2026-08-15)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-08)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-06-11)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-04)

Firmographics

GB100 score

Overall score: 45

• egs: 41.5
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 34.4
• digital_readiness: 48

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

247csr's structured service taxonomy includes Finance & Accounting, Customer Support. Competitive Landscape: Competitors: Name: unknown. Competitors: Relationship: alternative. Positioning: Philippines-based BPO and contact center provider offering voice and non-voice outsourcing services with dual-office operations in Makati and Batangas.. Market Signals: Describes itself as a BPO, inbound and outbound call center provider on Outsource Accelerator.. Market Signals: Claims service to clients across the U.S., Canada, and Australia on company site.. Differentiators: 24/7 support positioning. Differentiators: broad service mix across voice, non-voice, back-office, and specialized business solutions. Differentiators: Philippines-based delivery with headquarters and operations center structure. Leadership & Executives: Executives: Bio: Public LinkedIn profile identifies him as founder of 247CSR and describes experience with inbound customer service, live chat, email, and non-voice positions.. Executives: Name: Anthony Kuhn. Executives: Title: Founder. Executives: Bio: Listed on the company’s public team page as President / CEO / Co-Founder.. Executives: Name: Rochelle Gonzales-Kuhn. Executives: Title: President / CEO / Co-Founder. Executives: Bio: Listed on the company’s public team page as Chief Operating Officer.. Executives: Name: Jonalyn Lim. Executives: Title: Chief Operating Officer. Pricing & Engagement: Models: Name: Hourly rate per person. Models: Best For: Engagements needing flexible staffing or role-based pricing. Models: Description: Pricing page indicates hourly rate pricing for support roles, but specific figures are not verified in the accessible source snippet.. Models: Name: Consultation and customized proposal. Models: Best For: Clients wanting tailored outsourcing scopes. Models: Description: The website describes a free consultation followed by a customized proposal, agreement, deposit, training, and launch.. Summary: Public pricing information exists, but the accessible snippet does not verify specific rate values. The company publicly describes a consultation-led engagement process and indicates hourly-rate pricing for support roles.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Makati City. Centers: Model: headquarters. Centers: Country: Philippines. Centers: City: Batangas City. Centers: Model: operations center. Centers: Country: Philippines. Hiring & Workforce Signals: Open Positions: Title: Non-Voice role. Open Positions: Location: Batangas City, Philippines. Open Positions: Seniority: unknown. Open Positions: Department: Operations. Workforce Signals: Hiring Post Seen: true. Workforce Signals: Resume Submission Email: jobs@247csr.com. Key Firmographics: Founded Year: 2005. Revenue Display: $28.2 million (ZoomInfo listing). Sectors Display: Business process outsourcing. Sectors Display: Contact center. Sectors Display: Customer support. Sectors Display: Back-office support. Headquarters Display: Makati, Metro Manila, Philippines; Batangas City, Philippines (dual-location public presence). Employee Count Display: 213 employees (ZoomInfo listing). Ownership Type Display: Private company / privately held (not explicitly verified in a primary source). Executive Summary: Summary: 247CSR appears to be an established Philippine BPO provider focused on call center, customer support, and back-office outsourcing, with a public business presence in Makati and Batangas City and a service model that includes customized proposals and ongoing performance support.. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: Publicly accessible review-style and directory information is limited. Verified public profiles present 247CSR as an established BPO provider, but no reliable public rating score was verified from the accessible sources.. Credentials: Detail: Directory listing confirms inclusion in the platform’s BPO supplier directory, but no verified star score was visible in the source snippet.. Credentials: Rating: null. Credentials: Platform: Outsource Accelerator. Credentials: Detail: Public profile exists, but no verified rating score was captured in the accessible snippet.. Credentials: Rating: null. Credentials: Platform: Clutch. Tech Stack & Tools: Tools:

Methodology

247csr's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 52 distinct source URLs and retained 57 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://247csr.com/

Email: sales@247supportservices.com

Phone: (+1) 855-652-0593

LinkedIn: http://www.linkedin.com/company/247csr

Frequently Asked Questions

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