3o BPO scorecard

Company Overview

3o BPO is a BPO company, founded in 2013, with approximately 100-249 employees. They specialize in Customer Support, Recruitment. They serve the E-commerce & Retail industries.

The Founder is Peter Eriksson, a former co-founder of Nelly.com, who has decades of experience in business operations and e-commerce growth. Using this expertise, 3o-BPO delivers competitive solutions like influencer marketing, customer engagement, and content development. Founded in 2013, 3o-BPO’s workforce and teamwork consist of high-level skilled experts with a mindset to provide great customer support, business process outsourcing, and content management systems to global clients. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: service-oriented. Voice: cost-conscious. Voice: global-client focused. Client Value Proposition: Summary: The public record supports a value proposition centered on outsourced customer support delivered from the Philippines, with an established Manila-based operation.. Value Points: Title: Outsourced customer support. Value Points: Description: The firm publicly positions itself around customer support outsourcing.. Value Points: Title: Philippines delivery location. Value Points: Description: The Manila headquarters suggests delivery from a major offshore services market.. Value Points: Title: Longer operating history. Value Points: Description: A 2013 founding date may signal continuity in market presence.. Company Overview: Highlights: Publicly listed as 3o-BPO Incorporated.. Highlights: Headquarters shown in Manila, Philippines.. Highlights: Company website and LinkedIn presence are publicly listed.. Description: 3o BPO is a private BPO/provider firm in Manila, Philippines, with a public web presence and directory listings indicating outsourced customer support and related contact-center services.. Competitive Differentiators: Differentiators: Title: Philippines-based delivery. Differentiators: Description: Public listings place the company in Manila, which is relevant for labor-market and service-delivery positioning.. Differentiators: Title: Customer-support specialization. Differentiators: Description: Public company content and directory summaries emphasize outsourcing customer support.. Differentiators: Title: Established operating history. Differentiators: Description: Public sources indicate a 2013 founding date.. Competitive Landscape: Competitors: Name: OnlineFactory.asia. Competitors: Evidence: Public descriptions overlap on e-commerce outsourcing, customer support, content management, and influencer marketing.. Competitors: Relationship: direct. Competitors: Name: Generic Philippines BPO firms serving e-commerce support. Competitors: Evidence: 3o-BPO is described as competing on customer support, content management, and sales services in the Philippines market.. Competitors: Relationship: adjacent. Positioning: Small Manila-based BPO focused on customer support, content management, and sales

Strengths

• Brand Profile: Voice: service-oriented. Voice: cost-conscious. Voice: global-client focused. (public_web; observed 2026-08-25)
• Client Portfolio: Industry Concentration: European market. Industry Concentration: Scandinavian market. Industry Concentration: e-commerce companies. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: The public record supports a value proposition centered on outsourced customer support delivered from the Philippines, with an established Manila-based operation.. Value Points: Title: Outsourced customer support. Value Points: Description: The firm publicly positions itself around customer support outsourcing.. Value Points: Title: Philippines delivery location. Value Points: Description: The Manila headquarters suggests delivery from a major offshore services market.. Value Points: Title: Longer operating history. Value Points: Description: A 2013 founding date may signal. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 44

• egs: 38.5
• growth: 50
• reputation: 51.9
• ai_readiness: 50
• market_footprint: 30.9
• digital_readiness: 45

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

3o BPO's structured service taxonomy includes Customer Support, Recruitment. Client Portfolio: Industry Concentration: European market. Industry Concentration: Scandinavian market. Industry Concentration: e-commerce companies. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Outsourcing customer support. Categories: Services: Customer service representative support. Categories: Name: Contact-center operations. Categories: Services: Call-center style support. Service: Recruitment. Service: Customer Support. Delivery Center Details: Centers: City: Manila. Centers: Model: HQ. Centers: Country: Philippines. Financial Health: Risk Factors: No public financial statements or fundraising events were verified from the available sources.. Risk Factors: A directory listing reported historical revenue of $4M for 2017, but this is not enough to determine current financial health.. Overall Health: unknown. Hiring & Workforce Signals: Open Positions: Title: Data Quality. Open Positions: Location: Manila, Metro Manila. Open Positions: Seniority: Unknown. Open Positions: Department: Unknown. Workforce Signals: Notes: Directory and employment listings indicate a small Manila-based workforce.. Workforce Signals: Notes: A job listing in August 2026 suggests ongoing hiring activity.. Workforce Signals: Company Size Range: 51-200 employees. Workforce Signals: Employee Count Claimed: around 50 people. Key Firmographics: Founded Year: 2013. Sectors Display: BPO. Sectors Display: Outsourcing. Sectors Display: Customer support. Headquarters Display: 1413 San Andres Street, LCS Building, 2nd Floor, Manila, 1017, Philippines. Ownership Type Display: Private. Leadership & Executives: Executives: Name: Peter Eriksson. Executives: Title: Co-founder. Reputation & Reviews: Summary: Public employee-review data is limited but shows a small set of reviews with a generally positive overall rating on Indeed.. Credentials: Detail: Based on 7 reviews; ratings shown for work-life balance, pay and benefits, job security and advancement, management, and culture.. Credentials: Rating: 4.4/5. Credentials: Platform: Indeed. Executive Summary: Summary: 3o BPO appears to be a private Philippines-based outsourcing provider founded

Geography

Countries listed in the structured record include -. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Google Workspace. Asset Logo: Visibility: public.

Methodology

3o BPO's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Recruitment

Industries Served

• E-commerce & Retail

Contact

Website: https://www.3obpo.com

Email: info@3obpo.com

Phone: 2523 0131

LinkedIn: http://www.linkedin.com/company/3o-bpo

Frequently Asked Questions

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