All City Communications scorecard

Last updated: 2026-08-26

Buyers browse free. BPOs pay to claim, message, or feature. Paying does not change this rank.

The firm’s headquarters are in Green Bay, Wisconsin, and the organization concentrates on providing professional and high levels of quality customer support solutions. A steady and stable work history among the organization’s employees is something All City Communications takes pride in. The organization delivers support solutions to clients in several diverse industries. Their clients include organizations in property management and real estate, HVAC, and health care. According to Dun & Bradstreet, the firm has a staff of 24 at its central office. All City Communications has been in business since 1979. The focus remains on delivering consistent service quality and dependable outcomes.

Company Overview

All City Communications is a BPO company, founded in 1979, with approximately 100-249 employees. They specialize in Sales & Marketing, Accounts Receivable, Customer Support. They serve the E-commerce & Retail industries.

about our 45 years of call answering experience Since 1979, All City Communications has been a trusted partner for businesses across all industries. We deliver 24/7 live answering solutions tailored to evolving customer needs. With decades of experience and a commitment to excellence, we’ve built a reputation for service you can depend on. Contact us today to learn how we can support your business. All City Communications began in 1979 as a paging company, meeting the needs of businesses at a time when quick communication was crucial. As technology advanced, so did we – evolving into a full-service live answering solution to better serve our clients. Today, we proudly provide 24/7 professional call-handling services to offer support to a wide range of industries with a focus on service-related businesses.

Executive summary

Brand Profile: Voice: professional. Voice: customer-service oriented. Voice: reliable. Imagery Style: Public site messaging centers on live support, secure access to call data, and business communication services.. Client Value Proposition: Summary: The company’s public value proposition centers on ensuring no call is missed, providing professional 24/7 answering support, and tailoring scripts and account settings to client needs.[4][5][6]. Value Points: Title: Never miss leads. Value Points: Description: The website states that every call is answered by a live operator so no lead goes unheard.. Value Points: Title: Professional after-hours support. Value Points: Description: The company positions its service as always-on customer support for businesses needing round-the-clock coverage.. Value Points: Title: Tailored workflows. Value Points: Description: Custom scripting and account review are presented as ways to adapt service to each client.. Company Overview: Tagline: 24/7 live answering and call-handling services.. Highlights: 24/7 live answering solutions. Highlights: Green Bay, Wisconsin-based operators. Highlights: Nationwide business support. Highlights: Focus on service-related businesses. Description: All City Communications presents itself as a Wisconsin-based answering service and call-center provider offering 24/7 professional call-handling for businesses nationwide, with emphasis on service-related industries and local operator support.[4][6][15]. Competitive Differentiators: Differentiators: Title: 24/7 live operator coverage. Differentiators: Description: The company emphasizes continuous live answering so calls are handled at all times, including outside normal business hours.. Differentiators: Title: Local operator presence. Differentiators: Description: Website copy states calls are answered by Green Bay-based operators, positioning the service as local and human-managed.. Differentiators: Title: Customized service design. Differentiators: Description: The company highlights custom scripting, personalized account review, and quotes tied to projected call

Strengths

Brand Profile: Voice: professional. Voice: customer-service oriented. Voice: reliable. Imagery Style: Public site messaging centers on live support, secure access to call data, and business communication services.. (public_web; observed 2026-08-09)
Client Portfolio: Industry Concentration: Industry: property management. Industry Concentration: Confidence: confirmed. Industry Concentration: Industry: real estate. Industry Concentration: Confidence: confirmed. Industry Concentration: Industry: HVAC. Industry Concentration: Confidence: confirmed. Industry Concentration: Industry: health care. Industry Concentration: Confidence: confirmed. (public_web; observed 2026-07-06)
Client Value Proposition: Summary: The company’s public value proposition centers on ensuring no call is missed, providing professional 24/7 answering support, and tailoring scripts and account settings to client needs.[4][5][6]. Value Points: Title: Never miss leads. Value Points: Description: The website states that every call is answered by a live operator so no lead goes unheard.. Value Points: Title: Professional after-hours support. Value Points: Description: The company positions its service as always-on customer support for businesses needing round-the-clock. (public_web; observed 2026-08-09)

Gaps

The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-09)
The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-06-16)
The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-07-06)

Firmographics

Founded	1979
Employees	100-249
Revenue	$10 mil. - $25 mil.
Ownership	private

GB100 score

Overall score: 44

egs: 45.3
growth: 49.7
reputation: 39.3
ai_readiness: 50
market_footprint: 31.8
digital_readiness: 46.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

All City Communications's structured service taxonomy includes Sales & Marketing, Accounts Receivable, Customer Support. Client Portfolio: Industry Concentration: Industry: property management. Industry Concentration: Confidence: confirmed. Industry Concentration: Industry: real estate. Industry Concentration: Confidence: confirmed. Industry Concentration: Industry: HVAC. Industry Concentration: Confidence: confirmed. Industry Concentration: Industry: health care. Industry Concentration: Confidence: confirmed. Competitive Landscape: Competitors: Name: Salelytics. Competitors: Evidence: Listed alongside All City Communications among Wisconsin BPO/call center providers.. Competitors: Relationship: direct. Competitors: Name: Other Wisconsin call centers. Competitors: Evidence: Industry directory sources group the company with regional call center and customer-service outsourcing firms.. Competitors: Relationship: adjacent. Positioning: Regional live-answering and customer-support provider focused on 24/7 human call handling for service-intensive industries.. Market Signals: Public listings describe the firm as an established Wisconsin call center founded in 1979.. Market Signals: Public directory data indicates a midsize staffing profile, but no exact headcount is verified from company sources.. Differentiators: 24/7 live answering. Differentiators: Custom scripting. Differentiators: Call recording. Differentiators: Message delivery. Differentiators: Secure web portal for call data. Differentiators: Industry focus on property management, real estate, HVAC, and health care. Hiring & Workforce Signals: Open Positions: Title: Customer Service Representatives. Open Positions: Location: Not stated publicly. Open Positions: Seniority: entry to mid. Open Positions: Department: Customer Service. Workforce Signals: Notes: Public careers page says the company is seeking customer-focused individuals and emphasizes professionalism, growth, and teamwork.. Key Firmographics: Founded Year: 1979. Revenue Display: $15.2 million (third-party estimate). Sectors Display: Property management. Sectors Display: Real estate. Sectors Display: HVAC. Sectors Display: Health care. Sectors Display: Service-related businesses. Headquarters Display: 2430 Finger Rd, Green Bay, Wisconsin, United States. Employee Count Display: ~100 employees (third-party estimate). Pricing & Engagement: Models: Name: Custom quote. Models: Best For: Clients needing a tailored inbound call-answering package. Models: Description: Pricing is tied to

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Green Bay. Centers: Model: physical call center. Centers: Country: United States. Centers: City: Milwaukee. Centers: Model: physical call center. Centers: Country: United States. Services & Offerings: Categories: Name: Live answering. Categories: Services: 24/7 live operator answering. Categories: Services: Inbound call handling. Categories: Services: Basic inquiry resolution. Categories: Name: Message and call management. Categories: Services: Message delivery by text and email. Categories: Services: Call recording. Categories: Services: Web portal support. Categories: Name: Account and script management. Categories: Services: Custom scripting. Categories: Services: Account review. Categories: Services: Service customization based on call volume and service mix. Executive Summary: Summary: All City Communications is a Green Bay, Wisconsin-based BPO/answering-service provider founded in 1979 that focuses on inbound call handling, live answering, message delivery, and related support services for clients in industries such as property management, HVAC, and health care.[5][6][8]. Financial Health: Risk Factors: No public financial statements, funding events, or revenue disclosures were identified in the available sources.. Overall Health: unknown. Reputation & Reviews: Summary: Public employee-review data is available on Indeed, showing a 2.7/5 overall rating based on 41 reviews, but no verified public customer-review platform rating was found in the gathered sources.[2][3]. Credentials: Detail: Based on 41 reviews; employee review data.. Credentials: Rating: 2.7/5. Credentials: Platform: Indeed. Employee & Client Sentiment: Green Flags: Public careers page emphasizes professionalism, growth, and teamwork.. Sentiment Trend: unknown. Employee Satisfaction: unknown. Tech Stack & Tools: Proprietary Tech: Name: secure web portal. Proprietary Tech: Confidence: confirmed. Proprietary Tech: Description: Public site states customers can access call data through a secure web

Methodology

All City Communications's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 29 distinct source URLs and retained 47 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

Insufficient public evidence for headquarters coverage.

Post a project anonymously · See alternatives

Services

Sales & Marketing
Accounts Receivable
Customer Support

Industries Served

E-commerce & Retail

Contact

Website: https://www.allcitycom.com

Email: czajacelsbecker@allcitycom.com

Phone: 800-547-4740

LinkedIn: https://www.linkedin.com/company/all-city-communications-greenbay/

Frequently Asked Questions

What services does All City Communications offer?

All City Communications provides Sales & Marketing, Accounts Receivable, Customer Support.