Blackthumb Solutions INC scorecard

Company Overview

Blackthumb Solutions INC is a BPO company, founded in 2016, with approximately 51-200 employees. They specialize in Technical Support, Customer Support, Recruitment Process Outsourcing, Recruitment. They serve the E-commerce & Retail industries.

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Executive summary

Brand Profile: Voice: friendly. Voice: supportive. Voice: informal. Tagline: Do what you do best!. Imagery Style: minimal public visual signal available from accessible sources. Client Value Proposition: Summary: The public-facing value proposition centers on flexible, remote customer operations support delivered through contractor talent, with an emphasis on accessible staffing and part-time work arrangements.. Value Points: Title: Flexible workforce access. Value Points: Description: Public materials indicate a contractor-based remote model that can support part-time and flexible schedules.. Value Points: Title: Contact-center coverage. Value Points: Description: The company states that its positions and services revolve around customer service, inbound sales, and technical support.. Value Points: Title: Accessible talent positioning. Value Points: Description: Public messaging highlights support for veterans and people with disabilities, which may expand the available talent pool.. Company Overview: Tagline: Do what you do best!. Highlights: Micro-BPO and call center. Highlights: Veteran-owned and operated. Highlights: Remote/work-from-home contractor model. Highlights: Knoxville, Tennessee headquarters. Description: BlackThumb Solutions, Inc. presents itself as a micro-BPO and call center, described in public profiles as veteran-owned and operated, with work-from-home contract positions and a focus on flexible remote work. The company’s public web presence and directory listings indicate it is based in Knoxville, Tennessee.. Competitive Differentiators: Differentiators: Title: Remote contractor delivery model. Differentiators: Description: Public materials emphasize work-from-home contract positions, suggesting a distributed delivery approach rather than a traditional on-site call center.. Differentiators: Title: Veteran and disability-friendly positioning. Differentiators: Description: The company publicly highlights support for veterans, stay-at-home parents, and people with disabilities as part of its employment and service positioning.. Differentiators: Title: Micro-BPO positioning. Differentiators:

Strengths

• Brand Profile: Voice: friendly. Voice: supportive. Voice: informal. Tagline: Do what you do best!. Imagery Style: minimal public visual signal available from accessible sources. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: The public-facing value proposition centers on flexible, remote customer operations support delivered through contractor talent, with an emphasis on accessible staffing and part-time work arrangements.. Value Points: Title: Flexible workforce access. Value Points: Description: Public materials indicate a contractor-based remote model that can support part-time and flexible schedules.. Value Points: Title: Contact-center coverage. Value Points: Description: The company states that its positions and services revolve around customer service, inbound sales, and technical support.. Value. (public_web; observed 2026-08-26)
• Company Overview: Tagline: Do what you do best!. Highlights: Micro-BPO and call center. Highlights: Veteran-owned and operated. Highlights: Remote/work-from-home contractor model. Highlights: Knoxville, Tennessee headquarters. Description: BlackThumb Solutions, Inc. presents itself as a micro-BPO and call center, described in public profiles as veteran-owned and operated, with work-from-home contract positions and a focus on flexible remote work. The company’s public web presence and directory listings indicate it is based in Knoxville, Tennessee.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 43

• egs: 37.2
• growth: 46.9
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 33.4
• digital_readiness: 43.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Blackthumb Solutions INC's structured service taxonomy includes Technical Support, Customer Support, Recruitment Process Outsourcing, Recruitment. Competitive Landscape: Competitors: Name: Outsourced call center and micro-BPO providers. Competitors: Evidence: Public directory listing describes BlackThumb Solutions as a micro-BPO and call center.. Competitors: Relationship: direct. Competitors: Name: Remote staffing and work-from-home BPO providers. Competitors: Evidence: Public profiles emphasize contract positions, remote work, and flexible staffing.. Competitors: Relationship: adjacent. Positioning: micro-BPO and call center focused on work-from-home contract positions and flexible staffing. Market Signals: founded in 2016. Market Signals: private company profile indicates 51-200 employees on LinkedIn. Differentiators: veteran-owned and operated positioning. Differentiators: work-from-home contract model. Differentiators: focus on veterans, stay-at-home parents, and people with disabilities. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Customer service. Categories: Name: Sales support. Categories: Services: Inbound sales. Categories: Name: Technical support. Categories: Services: Technical support. Delivery Center Details: Centers: City: Knoxville. Centers: Model: work-from-home / remote contract model. Centers: Country: United States. Financial Health: Overall Health: unknown. Key Firmographics: Founded Year: 2016. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Business process outsourcing. Sectors Display: Call center. Headquarters Display: 131 Lynnwood Dr Unit 18404, Knoxville, TN 37928, United States. Employee Count Display: 51-200 employees. Ownership Type Display: Privately held. Pricing & Engagement: Summary: Public sources do not disclose pricing, contract minimums, fee structures, or engagement terms.. Reputation & Reviews: Summary: No verified public review ratings or third-party credential pages were identified in the gathered sources.. Executive Summary: Summary: BlackThumb Solutions, Inc. is publicly described as a privately held outsourcing and offshoring consulting company operating as a micro-BPO/call center in Knoxville, Tennessee, with a remote contractor model and a stated emphasis on accessible work opportunities.. Description Long: Additionally, a 404 Not Found

Geography

Countries listed in the structured record include -.

Methodology

Blackthumb Solutions INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 4 distinct source URLs and retained 14 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support
• Customer Support
• Recruitment Process Outsourcing
• Recruitment

Industries Served

• E-commerce & Retail

Contact

Website: https://www.blackthumbsolutions.com/

Email: info@blackthumbsolutions.com

Phone: +1 866-BLK-THMB

LinkedIn: https://www.linkedin.com/company/blackthumb-solutions/about/

Frequently Asked Questions

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