Call Center Mall scorecard

Company Overview

Call Center Mall is a BPO company, founded in 2014, with approximately 50-99 employees. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: technology-enabled. Voice: growth-oriented. Imagery Style: Corporate contact-center and technology services presentation with emphasis on omnichannel support and digital transformation.. Client Value Proposition: Summary: The company’s public value proposition is to help clients centralize customer communications and improve contact-center operations through outsourced services, consulting, and enabling technology.. Value Points: Title: Single-provider convenience. Value Points: Description: Positions itself as a place where companies can obtain services and supplies needed to keep operations growing.. Value Points: Title: Operational improvement. Value Points: Description: Emphasizes better customer linkage through high-performance contact-center and BPO processes.. Value Points: Title: Digital transformation support. Value Points: Description: States that it accompanies and guides clients in transformation processes through human and technological solutions.. Company Overview: Tagline: Call center bilingüe Medellín; plataforma para call center; contact center outsourcing.. Highlights: Outsourcing contact center services. Highlights: Multichannel communication coverage: voice, WhatsApp, chat, social media, mail, forms, virtual agent, audio response. Highlights: Technology and hardware/software rental for contact centers. Highlights: Medellín, Colombia presence. Highlights: Public compliance and information-security policy documents available. Description: Call Center Mall S.A.S. presents itself as a Medellín-based provider of contact center outsourcing and technology-enabled BPO solutions, with services spanning multichannel customer communications and contact-center infrastructure. Public site content also describes it as a strategic ally for digital transformation and customer interaction management.. Competitive Differentiators: Differentiators: Title: Integrated service stack. Differentiators: Description: Public materials position the company as combining outsourced operations, consulting, and infrastructure in one offering.. Differentiators: Title: Multichannel coverage. Differentiators: Description: The company lists multiple customer-contact channels, including voice, WhatsApp, chat, social

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: technology-enabled. Voice: growth-oriented. Imagery Style: Corporate contact-center and technology services presentation with emphasis on omnichannel support and digital transformation.. (public_web; observed 2026-05-26)
• Client Value Proposition: Summary: The company’s public value proposition is to help clients centralize customer communications and improve contact-center operations through outsourced services, consulting, and enabling technology.. Value Points: Title: Single-provider convenience. Value Points: Description: Positions itself as a place where companies can obtain services and supplies needed to keep operations growing.. Value Points: Title: Operational improvement. Value Points: Description: Emphasizes better customer linkage through high-performance contact-center and BPO processes.. Value Points: Title: Digital transformation support. Value Points:. (public_web; observed 2025-05-21)
• Company Overview: Tagline: Call center bilingüe Medellín; plataforma para call center; contact center outsourcing.. Highlights: Outsourcing contact center services. Highlights: Multichannel communication coverage: voice, WhatsApp, chat, social media, mail, forms, virtual agent, audio response. Highlights: Technology and hardware/software rental for contact centers. Highlights: Medellín, Colombia presence. Highlights: Public compliance and information-security policy documents available. Description: Call Center Mall S.A.S. presents itself as a Medellín-based provider of contact center outsourcing and technology-enabled BPO solutions, with services spanning multichannel. (public_web; observed 2026-05-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-05-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-03-14)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-01-31)

Firmographics

GB100 score

Overall score: 41

• egs: 37.2
• growth: 45.2
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.3
• digital_readiness: 38.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: Marketplace comparison listing includes Call Center Mall alongside other outsourced contact center vendors.. Competitors: Relationship: alternative. Competitors: Name: Clutch-listed contact center providers. Competitors: Evidence: Agency directory positioning places Call Center Mall among similar contact center service firms.. Competitors: Relationship: alternative. Competitors: Name: Colombian call center and contact center operators. Competitors: Evidence: Website and business profile describe the company as a call center / contact center / BPO provider in Medellín.. Competitors: Relationship: direct. Positioning: BPO/contact-center provider and technology-enabled outsourcing platform with bilingual support and omnichannel service positioning.. Market Signals: Positioned in Medellín, Colombia. Market Signals: Offers service scope spanning service, sales, and collections. Market Signals: Public materials reference AI, CRM, RPA, APIs, and big data. Differentiators: Bilingual call center emphasis. Differentiators: Omnichannel channels including WhatsApp, chat, social, email, forms, voice, and virtual agent. Differentiators: Claims of integrated software and hardware rental for. Delivery Center Details: Centers: City: Medellín. Centers: Model: outsourcing / contact center / platform services. Centers: Country: Colombia. Centers: Languages: Spanish. Centers: Languages: English. Key Firmographics: Founded Year: 2014. Revenue Display: Net sales revenue increased 15.1% in 2024. Sectors Display: Telephone call centers. Sectors Display: Customer service outsourcing. Sectors Display: Management consulting. Sectors Display: Contact center technology and infrastructure. Headquarters Display: Medellín, Antioquia, Colombia. Employee Count Display: 86 (2024). Ownership Type Display: S.A.S. (simplified stock company). Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center outsourcing. Categories: Services: Customer communications management. Categories: Services: Omnichannel customer attention. Categories: Services: Voice support. Categories: Services: WhatsApp support. Categories: Services: Chat support. Categories: Services: Social media support. Categories: Services: Email support. Categories: Services: Form-based

Geography

Countries listed in the structured record include -. Executive Summary: Summary: Call Center Mall is a Colombia-based contact center and BPO provider focused on outsourced customer communications, consultative support, and technology infrastructure for contact center operations. Public materials emphasize multichannel service delivery and operating-model consulting, with Medellín as its stated base of operations.. Asset Fact Document Summary: Role: other_document. Summary: # Autorización de tratamiento y Protección de Datos Personales **CALL CENTER MALL S.A.S.,** con NIT. 900.789.545 -3 **en cumplimiento de la Ley 1581 de 2012 y sus Decretos** **Reglamentarios,** informa a sus partes interesadas que el tratamiento (recolección, almacenamiento, uso, circulación y supresión) además de la transferencia y/o transmisión que realiza a los datos personales, entre los que se encuentran, cédula, nombre, correo electrónico personal, teléfono e imagen fotográfica, tiene como finalidades de forma general las siguientes: • Desarrollo del objeto social y fines de la empresa. • Gestión de clientes. • Gestión de publicidad y mercadeo • La gestión de vinculación y formalización de contratos con: empleados, proveedores, contratistas y clientes, con tratamiento nacional y/o internacional para la recolección, almacenamiento, uso y circulación. • Gestión humana. • Contabilidad y facturación. • Seguridad en instalaciones y Circuito Cerrado de Televisión • Cumplir con las obligaciones contractuales y legales que se vinculen directamente con el objeto social de **CALL** **CENTER MALL S.A.S.** • Las demás finalidades complementarias que se encuentran detalladas en la Polític. Asset Fact Document Summary: Role: other_document. Summary: **POLÍTICA DE TRATAMIENTO Y PROTECCIÓN DE DATOS PERSONALES** **CALL CENTER MALL S.A.S.** En cumplimiento de la Ley estatutaria 1581 de 2012 y Decretos Reglamentarios, por la cual se

Methodology

Call Center Mall's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 28 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.callcentermall.com.co

Email: info@callcentermall.com.co

Phone: (57) 3153820012

Frequently Asked Questions

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