Caring One scorecard

Company Overview

Caring One is a BPO company, founded in 2012, with approximately 1-49 employees. They specialize in Customer Support, Recruitment. They serve the E-commerce & Retail industries.

Solutions can also be integrated with a client’s existing protocols. Caring One allows companies to improve their existing solutions or create custom-built solutions as well to meet their patients’ needs. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: Healthcare-focused. Voice: Compassionate. Voice: Efficiency-oriented. Voice: Solution-oriented. Imagery Style: Public materials emphasize healthcare services, team support, and operational efficiency rather than consumer branding.. Client Value Proposition: Summary: Caring One’s stated value proposition is to help healthcare organizations improve patient communication, manage cases, and support treatment plans at lower cost through specialized, nonclinical contact-center services.. Value Points: Title: Lower overhead. Value Points: Description: Public materials say the model is intended to reduce overhead costs.. Value Points: Title: Patient satisfaction support. Value Points: Description: The company highlights support for patient communication and scheduling as a way to improve patient satisfaction.. Value Points: Title: Care-process continuity. Value Points: Description: Services such as treatment follow-up calls, discharge coordination, and medication adherence are presented as support for ongoing care processes.. Value Points: Title: Flexible fit to client workflows. Value Points: Description: Caring One says it can fit into existing systems and processes and tailor solutions to organizational needs.. Company Overview: Tagline: Low-cost healthcare information services and contact center solutions. Highlights: Healthcare contact center and information services. Highlights: Nonclinical patient-service support. Highlights: Operations described in the United States and the Philippines. Highlights: RN-staffed and member-service staffed support. Highlights: 24/7 availability mentioned on public pages. Description: Caring One is a healthcare contact center and information-services provider focused on nonclinical patient-service work for hospitals, MCOs, TPAs, and other healthcare organizations. Public materials describe it as using call centers in the United States and the Philippines and staffing services with RNs and member service representatives available 24/7.. Competitive Differentiators: Differentiators: Title: Healthcare-specific nonclinical support. Differentiators: Description:

Strengths

• Brand Profile: Voice: Healthcare-focused. Voice: Compassionate. Voice: Efficiency-oriented. Voice: Solution-oriented. Imagery Style: Public materials emphasize healthcare services, team support, and operational efficiency rather than consumer branding.. (public_web; observed 2024-12-19)
• Client Portfolio: Industry Concentration: Healthcare providers. Industry Concentration: Hospitals. Industry Concentration: MCOs. Industry Concentration: TPAs. (public_web; observed 2025-11-03)
• Client Value Proposition: Summary: Caring One’s stated value proposition is to help healthcare organizations improve patient communication, manage cases, and support treatment plans at lower cost through specialized, nonclinical contact-center services.. Value Points: Title: Lower overhead. Value Points: Description: Public materials say the model is intended to reduce overhead costs.. Value Points: Title: Patient satisfaction support. Value Points: Description: The company highlights support for patient communication and scheduling as a way to improve patient satisfaction.. Value Points: Title:. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 41

• egs: 38.3
• growth: 44.7
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29
• digital_readiness: 40.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Caring One's structured service taxonomy includes Customer Support, Recruitment. Client Portfolio: Industry Concentration: Healthcare providers. Industry Concentration: Hospitals. Industry Concentration: MCOs. Industry Concentration: TPAs. Competitive Landscape: Competitors: Name: Healthcare contact center BPO providers. Competitors: Evidence: Caring One explicitly markets healthcare contact center and BPO services.. Competitors: Relationship: direct. Competitors: Name: General customer contact solution providers. Competitors: Evidence: The company also describes itself as a provider of global customer contact solutions and call center services.. Competitors: Relationship: adjacent. Competitors: Name: Healthcare workflow automation vendors. Competitors: Evidence: The AvodahMed partnership indicates integration with AI workflow automation, which is a complementary alternative capability set.. Competitors: Relationship: alternative. Positioning: A low-cost healthcare information services and contact center BPO provider focused on non-clinical patient service workflows for healthcare organizations.. Market Signals: Positions itself as low-cost. Market Signals: Emphasizes global healthcare staffing and contact solutions. Market Signals: Highlights healthcare outcomes and patient communication. Differentiators: Healthcare-specific non-clinical support. Differentiators: RN-staffed teams. Differentiators: U.S. and Philippines delivery model. Differentiators: 24/7 availability. Differentiators: Integration into existing systems and processes. Delivery Center Details: Centers: City: Towson. Centers: Model: HQ. Centers: Country: United States. Centers: City: Iloilo City. Centers: Model: branch office. Centers: Country: Philippines. Centers: City: Puerto Rico. Centers: Model: remote service location. Centers: Country: Puerto Rico. Centers: City: Olongapo. Centers: Model: call center area referenced in executive public profile. Centers: Country: Philippines. Centers: City: San Fernando. Centers: Model: call center area referenced in executive public profile. Centers: Country: Philippines. Pricing & Engagement: Models: Name: Custom-built solutions. Models: Best For: Healthcare organizations needing workflow-specific support. Models: Description: Engagements are described as tailored to the client’s needs and integrated into existing systems and processes.. Models: Name: Low-cost provider model. Models: Best For: Organizations prioritizing cost reduction. Models: Description: The company

Geography

Countries listed in the structured record include -. Key Firmographics: Founded Year: 2012. Sectors Display: Healthcare. Sectors Display: Hospitals. Sectors Display: MCOs. Sectors Display: TPAs. Sectors Display: Healthcare providers. Headquarters Display: Towson, Maryland, United States. Ownership Type Display: LLC. Executive Summary: Summary: Caring One is a healthcare BPO and contact center provider serving healthcare organizations with nonclinical patient communication and case-support services. Public sources describe it as a low-cost provider with customized solutions, global staffing, and an emphasis on efficiency, compliance, and 24/7 support.. Asset Fact Document Summary: Role: other_document. Summary: ## GBMC'S Caring One strives to be the preferred choice for global healthcare staffing and contact solutions for organizations of all sizes. # ABOUT US COMPASSION Our team is comprised of Registered Nurses and Customer **OUR** Service Representatives. We **TEAM** remotely serve you from the ESPRIT DE Philippines and Puerto Rico and CORPS ENGLISH LANGUAGE specialize in non-clinical PROFICIENCY healthcare services. ### HELPING YOU FILL THE GAPS ##### EFFICENCY SUPPORT SATISFACTION SAVINGS Connecting and Compassionate Increasing Reducing supporting your phone support patient overhead costs patient base and appointment satisfaction scheduling ### OUR SERVICES Caring One specializes in custom-built solutions to fit your organization's needs. As an extension of your team, we seamlessly fit into your existing systems and processes while providing you with direct access to our services. ### ADMINISTRATIVE Scheduling appointments Insurance verification General data entry Prior authorizations Referrals Eligibility Refill requests Patient queries Credit card payment processing #### COMMUNICATION COORDINATION Patient service information Discharge coordination Treatment follow-up calls Patient. Description Long: Caring One® provides **healthcare BPO and contact center services** that help hospitals, MCOs, TPAs,

Methodology

Caring One's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 21 distinct source URLs and retained 31 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Recruitment

Industries Served

• E-commerce & Retail

Contact

Website: https://www.caring-one.com

Email: info@caring-one.com

Phone: (888) 647-7544

LinkedIn: http://www.linkedin.com/company/caring-one

Frequently Asked Questions

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