Consol Limited scorecard

Company Overview

Consol Limited is a BPO company, founded in 2002, with approximately 500-999 employees. They specialize in Sales & Marketing, Technical Support, Recruitment. They serve the E-commerce & Retail industries.

The firm was founded in 2002 and employs around 300 staff. The firm has a highly skilled staff with exceptional customer service and troubleshooting skills. The firm specializes in business management solutions to improve and develop all sizes and types of companies and organizations. ConSol Limited operates as leader in consultancy solutions and contact center solutions, offering a full suite of sales and customer service support, administration, back-office systems, and project management. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Client Value Proposition: Summary: ConSol Limited’s public positioning emphasizes flexible contact centre and BPO support designed to fit client operations, including on-site or facility-based delivery.. Value Points: Title: Flexible deployment. Value Points: Description: Service delivery is described as available at a client location or from ConSol’s contact centre facility.. Value Points: Title: Operational support breadth. Value Points: Description: The company lists customer service, administration, back-office, sales, technical, and project-management support among its offerings.. Value Points: Title: Customer growth support. Value Points: Description: Public service descriptions highlight customer acquisition, retention, surveys, and campaign support.. Company Overview: Highlights: Offers bespoke contact centre services at client sites or at its own contact centre facility.. Highlights: Positions itself as a premier ICT services company in Nigeria.. Highlights: Public materials describe offerings across customer management, BPO/contact centre services, and enterprise solutions.. Description: ConSol Limited is a Nigerian provider of contact centre services, business process outsourcing, customer management solutions, and enterprise solutions. The company states it was incorporated in 2002 and commenced commercial operations in 2006.. Competitive Differentiators: Differentiators: Title: Dual delivery model. Differentiators: Description: Public materials indicate service delivery can be provided either at the client’s business location or from ConSol’s own contact centre facility.. Differentiators: Title: Broader ICT positioning. Differentiators: Description: The company presents itself not only as a BPO/contact centre provider but also as an ICT services company with enterprise solutions capabilities.. Differentiators: Title: Wide support-service scope. Differentiators: Description: Published service lists include customer support, back-office, sales, technical, and recruiting-related functions, suggesting a broad operating model.. Competitive Landscape: Competitors: Name: Outsource Accelerator directory

Strengths

• Client Value Proposition: Summary: ConSol Limited’s public positioning emphasizes flexible contact centre and BPO support designed to fit client operations, including on-site or facility-based delivery.. Value Points: Title: Flexible deployment. Value Points: Description: Service delivery is described as available at a client location or from ConSol’s contact centre facility.. Value Points: Title: Operational support breadth. Value Points: Description: The company lists customer service, administration, back-office, sales, technical, and project-management support among its offerings.. Value Points: Title: Customer growth. (public_web; observed 2026-08-22)
• Company Overview: Highlights: Offers bespoke contact centre services at client sites or at its own contact centre facility.. Highlights: Positions itself as a premier ICT services company in Nigeria.. Highlights: Public materials describe offerings across customer management, BPO/contact centre services, and enterprise solutions.. Description: ConSol Limited is a Nigerian provider of contact centre services, business process outsourcing, customer management solutions, and enterprise solutions. The company states it was incorporated in 2002 and commenced commercial operations in 2006.. (public_web; observed 2026-08-22)
• Competitive Differentiators: Differentiators: Title: Dual delivery model. Differentiators: Description: Public materials indicate service delivery can be provided either at the client’s business location or from ConSol’s own contact centre facility.. Differentiators: Title: Broader ICT positioning. Differentiators: Description: The company presents itself not only as a BPO/contact centre provider but also as an ICT services company with enterprise solutions capabilities.. Differentiators: Title: Wide support-service scope. Differentiators: Description: Published service lists include customer support, back-office, sales, technical, and recruiting-related. (public_web; observed 2026-08-22)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-22)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-22)

Firmographics

GB100 score

Overall score: 47

• egs: 41.5
• growth: 53.9
• reputation: 47.5
• ai_readiness: 50
• market_footprint: 33.6
• digital_readiness: 58.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Consol Limited's structured service taxonomy includes Sales & Marketing, Technical Support, Recruitment. Key Firmographics: Founded Year: 2002. Sectors Display: Contact centre services. Sectors Display: Business process outsourcing. Sectors Display: Customer management solutions. Sectors Display: Enterprise solutions. Sectors Display: ICT services. Headquarters Display: Lagos, Nigeria. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact centre services. Categories: Services: Inbound customer support. Categories: Services: Outbound calling. Categories: Services: Customer service support. Categories: Services: Sales support. Categories: Name: Business process outsourcing. Categories: Services: Administration support. Categories: Services: Back-office systems. Categories: Services: Project management. Categories: Name: Customer management solutions. Categories: Services: Customer retention support. Categories: Services: Customer acquisition support. Categories: Services: Customer surveys. Categories: Services: Call management strategy development. Categories: Name: Sales and campaign support. Categories: Services: Telemarketing. Categories: Services: Marketing campaigns. Categories: Services: E-commerce support. Categories: Name: Specialized support. Categories: Services: Technical support. Categories: Services: Training and certification. Categories: Services: Emergency contact services. Categories: Services: Public safety support. Categories: Services: Human resources and recruiting. Executive Summary: Summary: ConSol Limited is a Nigeria-based contact centre and BPO provider with a broader ICT services positioning, serving customer management, administration, back-office, sales support, and enterprise needs.. Service: Technical Support. Service: Sales & Marketing. Service: Recruitment. Description Long: ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria. ConSol Limited Cancellation Policy, Refund Policy and Privacy Policy More Consol retains "title" as "Call Centre Service Provider of the Year" in 2016 More. Delivery Center Details: Centers: City: Lagos. Centers: Country: Nigeria. Centers: City: Abuja. Centers: Country: Nigeria. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Ademola Eleso. Executives: Title: Chairman. Executives: Name: Oladamoye Oyesiku. Executives: Title: Managing Director/Chief Executive Officer. Executives: Name: Adedayo Adeshina.

Geography

Countries listed in the structured record include -. Pricing & Engagement: Summary: No public pricing card, rate sheet, or standard commercial model was verifiable from the sources reviewed.. Reputation & Reviews: Summary: Public review signals are limited and mixed on Indeed, with a small sample size and low overall ratings.. Credentials: Detail: Based on 10 reviews on the company page.. Credentials: Rating: 2.3/5. Credentials: Platform: Indeed. Credentials: Detail: Pay and benefits page shows 10 reviews in Lagos with low subratings for work-life balance, pay and benefits, and job security.. Credentials: Rating: 2.4/5. Credentials: Platform: Indeed. Asset Logo: Visibility: public.

Methodology

Consol Limited's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 13 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Technical Support
• Recruitment

Industries Served

• E-commerce & Retail

Contact

Website: https://www.consollimited.com

Email: sales@consollimited.com

Phone: 234 803 901 2000

LinkedIn: https://www.linkedin.com/company/consol-limited/

Frequently Asked Questions

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