Contact Centre Partners LTD scorecard

Company Overview

Contact Centre Partners LTD is a BPO company, founded in 2010, with approximately 11-50 employees. They specialize in Sales & Marketing, Recruitment. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: professional. Voice: specialist. Voice: relationship-led. Voice: customer-outcome oriented. Tagline: Connecting organisations with exceptional contact centre talent.. Imagery Style: Minimal public visual evidence was available from the accessible sources; no reliable brand system details were verified.. Client Value Proposition: Summary: CCP positions its value around specialist hiring expertise, strong candidate reach, and partnership-style service that aims to improve fit and retention.. Value Points: Title: Brand immersion. Value Points: Description: Public client messaging says CCP operates as an extension of the client’s business and immerses itself in the brand to attract aligned talent.. Value Points: Title: Retention and engagement support. Value Points: Description: The company says it also helps clients build candidate attraction and employee retention strategies.. Value Points: Title: Access to specialist talent. Value Points: Description: The firm highlights a large registered candidate base and broader network of customer contact professionals.. Company Overview: Tagline: Connecting organisations with exceptional contact centre talent.. Highlights: Specialist in contact centre recruitment since 2010.. Highlights: Positions itself as a trusted recruitment partner with long-term relationships and a people-first approach.. Highlights: Website and LinkedIn describe coverage across contact centre, CX, WFM, and related operational functions.. Description: CCP Recruitment LTD is a UK-based specialist recruitment consultancy focused on contact centre, customer experience, and operational support hiring.. Competitive Differentiators: Differentiators: Title: Specialist market focus. Differentiators: Description: The company concentrates on contact centre, customer experience, and customer operations hiring rather than generalist recruitment.. Differentiators: Title: Partnership-led delivery. Differentiators: Description: Public materials emphasize immersion in the client brand and acting as an extension of the client’s business.. Differentiators:

Strengths

• Brand Profile: Voice: professional. Voice: specialist. Voice: relationship-led. Voice: customer-outcome oriented. Tagline: Connecting organisations with exceptional contact centre talent.. Imagery Style: Minimal public visual evidence was available from the accessible sources; no reliable brand system details were verified.. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: CCP positions its value around specialist hiring expertise, strong candidate reach, and partnership-style service that aims to improve fit and retention.. Value Points: Title: Brand immersion. Value Points: Description: Public client messaging says CCP operates as an extension of the client’s business and immerses itself in the brand to attract aligned talent.. Value Points: Title: Retention and engagement support. Value Points: Description: The company says it also helps clients build candidate attraction and employee. (public_web; observed 2025-06-17)
• Company Overview: Tagline: Connecting organisations with exceptional contact centre talent.. Highlights: Specialist in contact centre recruitment since 2010.. Highlights: Positions itself as a trusted recruitment partner with long-term relationships and a people-first approach.. Highlights: Website and LinkedIn describe coverage across contact centre, CX, WFM, and related operational functions.. Description: CCP Recruitment LTD is a UK-based specialist recruitment consultancy focused on contact centre, customer experience, and operational support hiring.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-06-17)

Firmographics

GB100 score

Overall score: 45

• egs: 38.3
• growth: 56.5
• reputation: 39.3
• ai_readiness: 50
• market_footprint: 32.2
• digital_readiness: 51.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Contact Centre Partners LTD's structured service taxonomy includes Sales & Marketing, Recruitment. Competitive Landscape: Competitors: Name: Generalist recruitment agencies. Competitors: Evidence: CCP describes itself as specialist in contact centre recruitment and customer operations talent.. Competitors: Relationship: alternative. Competitors: Name: Other contact-centre specialist recruiters. Competitors: Evidence: Public materials indicate CCP operates in the same specialist customer contact recruitment niche.. Competitors: Relationship: direct. Positioning: Specialist recruitment consultancy focused on contact centre and customer operations talent rather than a generalist staffing model.. Market Signals: Founded in 2010. Market Signals: Operates in the UK with roles spanning hybrid and remote arrangements. Market Signals: Public job ads indicate ongoing demand in customer service and contact centre hiring. Differentiators: Specialist focus on contact centre and customer operations roles. Differentiators: Emphasis on permanent, interim, and temporary staffing solutions. Differentiators: Publicly stated long-term partnership orientation. Hiring & Workforce Signals: Open Positions: Title: Senior Contact Centre Operations Manager. Open Positions: Location: Remote. Open Positions: Seniority: Senior. Open Positions: Department: Customer Operations. Open Positions: Title: Customer Service & Case Management Representative. Open Positions: Location: Merseyside. Open Positions: Seniority: Non-senior. Open Positions: Department: Contact Centre. Open Positions: Title: German Customer Service Advisor. Open Positions: Location: Hertfordshire. Open Positions: Seniority: Non-senior. Open Positions: Department: Contact Centre. Workforce Signals: Hybrid Work: present. Workforce Signals: Remote Work: present. Workforce Signals: Specialist Recruitment Focus: contact centre and customer operations. Workforce Signals: Recurring Recruitment Functions: Customer Operations. Workforce Signals: Recurring Recruitment Functions: Contact Centre. Workforce Signals: Recurring Recruitment Functions: Management & Leadership. Workforce Signals: Recurring Recruitment Functions: Executive Search. Workforce Signals: Recurring Recruitment Functions: Operational Support. Pricing & Engagement: Models: Name: Retained search. Models: Best For: Senior, specialist, or hard-to-fill customer contact roles. Models: Description: Listed publicly as an engagement type for specialist hiring assignments.. Models: Name: Permanent

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Sawbridgeworth. Centers: Country: United Kingdom. Centers: City: Buckhurst Hill. Centers: Country: United Kingdom. Key Firmographics: Founded Year: 2010. Sectors Display: Contact centre. Sectors Display: Customer experience. Sectors Display: Operational support. Sectors Display: WFM / resource planning. Sectors Display: Training. Sectors Display: Quality. Sectors Display: Change & transformation. Headquarters Display: Sawbridgeworth, Hertfordshire, United Kingdom. Ownership Type Display: Private limited company. Financial Health: Risk Factors: No public financial statements, funding events, or revenue disclosures were verified from the available sources.. Overall Health: unknown. Leadership & Executives: Executives: Bio: Public profile states he has operated as a leading figure in contact centre recruitment since 2007 and established CCP in 2010.. Executives: Name: Mark Conway. Executives: Title: Founder. Recent News: Articles: Date: 2026-08-19. Articles: Title: Customer Service & Case Management Representative job post. Articles: Source: CCP Recruitment LTD. Articles: Summary: A public job listing posted on August 19, 2026 for a hybrid customer service and case management role in Merseyside with a salary of £24,750.. Reputation & Reviews: Summary: No independent public review ratings or third-party credentials were verified in the available sources.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Recruitment. Categories: Services: Permanent recruitment. Categories: Services: Temporary staffing. Categories: Services: FTC recruitment. Categories: Services: Day-rate interim recruitment. Categories: Services: Retained search. Categories: Name: Customer operations and CX. Categories: Services: Contact centre talent. Categories: Services: Customer experience professionals. Categories: Services: Customer service roles. Categories: Services: Operational support. Categories: Services: Management and leadership hiring. Categories: Services: Senior leadership team hiring. Categories: Name:

Methodology

Contact Centre Partners LTD's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 52 distinct source URLs and retained 69 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Recruitment

Industries Served

• E-commerce & Retail

Contact

Website: https://www.ccprecruitment.com

Email: email@ccprecruitment.com

Phone: 020 8989 7779

Frequently Asked Questions

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