Consolidated Ccs scorecard

Company Overview

Consolidated Ccs is a BPO company, founded in 2004, with approximately 50-99 employees. They specialize in Technical Support, Customer Support. They serve the E-commerce & Retail industries.

All their employees learned their skills in a customer-focused environment which was created to serve telecommunications clients. Consolidated CSS can deliver compelling solutions for their clients using their key expertise and vast experience as a provider of outsourced contact center solutions. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: reliable. Client Value Proposition: Summary: The public value proposition centers on reliable live answering, professional call handling, and scalable outsourced communication support that helps businesses maintain responsiveness outside standard business hours.. Value Points: Title: Live voice coverage. Value Points: Description: Positions the service as a way to ensure callers reach a helpful human voice at any time.. Value Points: Title: Scalability. Value Points: Description: Public descriptions reference support for small, medium, and large businesses and mention unlimited or broad scalability in third-party summaries.. Value Points: Title: Industry coverage. Value Points: Description: Public sources mention service for healthcare, property management, education, government, HVAC, and professional segments.. Company Overview: Highlights: After-hours and overflow communication support is emphasized on its public company profile.. Highlights: Public sources describe service coverage across healthcare, property management, and service industries.. Highlights: The business is presented as a domestic call center operation with Midwest-based agents.. Description: Consolidated CCS appears to be a U.S.-based answering service and call center provider focused on inbound communication support, directory assistance, operator services, and related outsourced call handling.. Competitive Differentiators: Differentiators: Title: 24/7 live-agent coverage. Differentiators: Description: Public materials emphasize round-the-clock live answering and 365x24 outsourced support.. Differentiators: Title: Domestic agent footprint. Differentiators: Description: Sources describe Midwest-based agents and domestic call center operations.. Differentiators: Title: Directory assistance specialization. Differentiators: Description: Public profiles consistently position the company around nationwide directory assistance and operator services.. Differentiators: Title: No-contract / flexible-rate positioning. Differentiators: Description: A public service page advertises no-contract packages and flexible rates.. Key Firmographics: Sectors Display: Telecommunications.

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: reliable. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: The public value proposition centers on reliable live answering, professional call handling, and scalable outsourced communication support that helps businesses maintain responsiveness outside standard business hours.. Value Points: Title: Live voice coverage. Value Points: Description: Positions the service as a way to ensure callers reach a helpful human voice at any time.. Value Points: Title: Scalability. Value Points: Description: Public descriptions reference support for small, medium, and large businesses and mention unlimited or broad. (public_web; observed 2026-08-20)
• Company Overview: Highlights: After-hours and overflow communication support is emphasized on its public company profile.. Highlights: Public sources describe service coverage across healthcare, property management, and service industries.. Highlights: The business is presented as a domestic call center operation with Midwest-based agents.. Description: Consolidated CCS appears to be a U.S.-based answering service and call center provider focused on inbound communication support, directory assistance, operator services, and related outsourced call handling.. (public_web; observed 2026-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-10)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 45

• egs: 41.3
• growth: 50
• reputation: 47.5
• ai_readiness: 50
• market_footprint: 30.9
• digital_readiness: 48

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Consolidated Ccs's structured service taxonomy includes Technical Support, Customer Support. Competitive Landscape: Competitors: Name: Intelis. Competitors: Evidence: Referenced as a partner/peer in an OS/DA provider context, indicating overlap in operator services and directory assistance.. Competitors: Relationship: direct. Competitors: Name: TeleTech. Competitors: Relationship: adjacent. Competitors: Name: AnswerNet. Competitors: Relationship: direct. Positioning: A long-standing outsourced call handling and directory-assistance/operator-services provider serving BPO-style contact center functions.. Market Signals: Positions services around inbound telephony and outsourced business processes. Market Signals: Emphasizes live-agent support and after-hours coverage. Market Signals: Offers business answering, call screening, reception services, and scheduling/dispatching. Differentiators: 24-hour telephone answering and emergency dispatch support. Differentiators: Operator services and directory assistance heritage. Differentiators: No-contract packages and flexible rates. Differentiators: Claims of support for medical, corporate, university, professional, and small contractor clients. Pricing & Engagement: Models: Name: Free consultation. Models: Best For: Initial evaluation of answering-service needs. Models: Description: A consultation is offered for prospective customers.. Models: Name: Free estimate / quote. Models: Best For: Comparing call-handling requirements and scope. Models: Description: Public pages invite businesses to request an estimate for services.. Models: Name: Flexible-rate or no-contract packages. Models: Best For: Customers seeking lower-commitment engagement structures. Models: Description: Public service pages advertise flexible rates and no-contract options.. Summary: Public sources indicate free consultations, free estimates, flexible rates, and no-contract packages, but do not verify detailed pricing or contractual terms.. Reputation & Reviews: Summary: Public review information is limited. BBB lists the company profile and accreditation information, while Indeed shows a small employee-review set with an overall rating visible on the profile page. A company-hosted reviews page also publishes customer testimonials.. Credentials: Detail: Business profile exists with listed service categories and principal contacts.. Credentials: Rating: BBB Accredited Business; rating not verified from accessible snippet. Credentials: Platform:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Mattoon. Centers: Country: United States. Centers: City: State College. Centers: Country: United States. Centers: City: Illinois. Centers: Country: United States. Centers: City: Ohio. Centers: Country: United States. Leadership & Executives: Executives: Name: Greg Hagerman. Executives: Title: President. Executives: Name: Angela Freeman. Executives: Title: Director of Operations. Executives: Name: Kristal Fye. Executives: Title: Regional Manager. Executive Summary: Summary: Consolidated CCS is publicly described as an answering service and outsourced call center provider offering 24/7 live-agent coverage, directory assistance, operator services, and inbound customer support for multiple industries.. Financial Health: Risk Factors: No public financial statements or funding events were identified in the sources reviewed.. Overall Health: unknown. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Answering Services. Categories: Services: 24-hour telephone answering. Categories: Services: overflow call handling. Categories: Services: after-hours call support. Categories: Services: message taking. Categories: Name: Operator Services. Categories: Services: operator services. Categories: Services: switchboard services. Categories: Services: directory assistance. Categories: Name: Inbound Support. Categories: Services: customer service. Categories: Services: technical support. Categories: Services: scheduling. Categories: Services: order taking. Categories: Services: dispatch. Categories: Services: reception services. Categories: Name: Specialty Support. Categories: Services: emergency dispatch. Categories: Services: crisis hotline support. Categories: Services: paging. Categories: Services: inbound telemarketing. Tech Stack & Tools: Proprietary Tech: Name: call processing platforms. Proprietary Tech: Confidence: confirmed. Asset Logo: Visibility: public. Coverage Hours: 24/7. Service: Technical Support. Description Long: This website is AudioEye enabled and is being optimized for accessibility. To open the AudioEye Toolbar, press "shift + =". Some assistive technologies may require

Methodology

Consolidated Ccs's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.consolidatedccs.com

Email: info@consolidatedccs.com

Phone: 472-8382

LinkedIn: http://www.linkedin.com/company/consolidated-ccs

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes