Contact Box BPO scorecard

Company Overview

Contact Box BPO is a BPO company, founded in 2017, with approximately 1-49 employees. They serve the E-commerce & Retail industries.

Contact Box BPO Somos la primera empresa de Marketing BPO en Colombia, donde somos su mejor aliado de negocios. Estamos comprometidos con el crecimiento de cada cliente, y mediante nuestras estrategias fomentamos la creatividad, la innovación y las nuevas tecnologías. Generamos un entorno agradable y seguro para crear experiencias únicas tanto con los clientes a través de estrategias digitales, adaptadas a las necesidades de cada consumidor o cliente final.

Executive summary

Brand Profile: Voice: Spanish-language. Voice: business-oriented. Voice: sales/marketing focused. Tagline: Somos la primera empresa de Marketing BPO en Colombia, donde somos su mejor aliado de negocios.. Imagery Style: Unknown from available public evidence. Client Value Proposition: Summary: Contact Box BPO presents itself as a business partner for marketing outsourcing, emphasizing business support from Colombia and continuous availability.. Value Points: Title: Marketing-focused outsourcing. Value Points: Description: The company frames its offering around marketing BPO rather than general outsourcing alone.. Value Points: Title: Business partnership language. Value Points: Description: Public site messaging describes the company as a business ally.. Value Points: Title: Round-the-clock contact posture. Value Points: Description: The privacy policy indicates 24/7 availability, suggesting extended support coverage.. Company Overview: Tagline: Somos la primera empresa de Marketing BPO en Colombia, donde somos su mejor aliado de negocios.. Highlights: Markets itself as the first Marketing BPO company in Colombia.. Highlights: Publicly lists Medellín, Colombia as its headquarters location.. Highlights: Provides 24/7 availability on its privacy policy page.. Description: Contact Box BPO SAS appears to be a Colombia-based BPO provider focused on marketing-related outsourcing services. Public site and directory listings indicate an office in Medellín, Colombia, and the company identifies itself as a marketing BPO firm.. Competitive Differentiators: Differentiators: Title: Marketing BPO positioning. Differentiators: Description: The company explicitly positions itself as the first Marketing BPO in Colombia.. Differentiators: Title: Colombia-based operations. Differentiators: Description: Public listings place the company in Medellín, Colombia, which may support nearshore delivery for Spanish-language markets.. Differentiators: Title: 24/7 availability claim. Differentiators: Description: Its privacy policy page states a 24/7 schedule..

Strengths

• Brand Profile: Voice: Spanish-language. Voice: business-oriented. Voice: sales/marketing focused. Tagline: Somos la primera empresa de Marketing BPO en Colombia, donde somos su mejor aliado de negocios.. Imagery Style: Unknown from available public evidence. (public_web; observed 2025-11-03)
• Client Value Proposition: Summary: Contact Box BPO presents itself as a business partner for marketing outsourcing, emphasizing business support from Colombia and continuous availability.. Value Points: Title: Marketing-focused outsourcing. Value Points: Description: The company frames its offering around marketing BPO rather than general outsourcing alone.. Value Points: Title: Business partnership language. Value Points: Description: Public site messaging describes the company as a business ally.. Value Points: Title: Round-the-clock contact posture. Value Points: Description: The privacy policy indicates 24/7. (public_web; observed 2025-11-03)
• Company Overview: Tagline: Somos la primera empresa de Marketing BPO en Colombia, donde somos su mejor aliado de negocios.. Highlights: Markets itself as the first Marketing BPO company in Colombia.. Highlights: Publicly lists Medellín, Colombia as its headquarters location.. Highlights: Provides 24/7 availability on its privacy policy page.. Description: Contact Box BPO SAS appears to be a Colombia-based BPO provider focused on marketing-related outsourcing services. Public site and directory listings indicate an office in Medellín, Colombia, and. (public_web; observed 2025-11-03)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-11-03)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-04-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 41

• egs: 35.7
• growth: 45.7
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29
• digital_readiness: 39.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Unknown. Competitors: Evidence: Public sources show contact center and digital marketing positioning, but no verifiable competitor set was disclosed.. Competitors: Relationship: direct. Positioning: Marketing BPO and contact center provider in Colombia.. Market Signals: Spanish-language public positioning.. Market Signals: Job listing references bilingual consultants and 24/7 operations.. Differentiators: Claims to be the first Marketing BPO company in Colombia.. Differentiators: Combines contact center and digital marketing positioning.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Marketing BPO. Categories: Services: Marketing outsourcing. Categories: Services: Business support for marketing operations. Categories: Name: Customer contact operations. Categories: Services: Customer-facing support functions. Executive Summary: Summary: Contact Box BPO is a Medellín-based marketing BPO company with a public web presence in Spanish and a LinkedIn company listing that aligns with its Colombia operations. Publicly available information is limited, but the company presents itself as a business outsourcing partner centered on marketing and customer-facing support services.. Description Long: Contact Box BPO Somos la primera empresa de Marketing BPO en Colombia, donde somos su mejor aliado de negocios. Estamos comprometidos con el crecimiento de cada cliente, y mediante nuestras estrategias fomentamos la creatividad, la innovación y las nuevas tecnologías. Generamos un entorno agradable y seguro para crear experiencias únicas tanto con los clientes a través de estrategias digitales, adaptadas a las necesidades de cada consumidor o cliente final.. Delivery Center Details: Centers: City: Medellin. Centers: Country: Colombia. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Open Positions: Title: Consultores Bilingües. Open Positions: Location: Medellin, Colombia. Open Positions: Seniority: Unknown. Open Positions: Department: Unknown. Workforce Signals: 24 7 Support Claim: true. Key Firmographics: Sectors Display: Marketing BPO. Sectors

Geography

Countries listed in the structured record include -. Leadership & Executives: Executives: Bio: Public LinkedIn snippets identify Elio Soto as CEO and founder of Contact Box Bpo and as founder since January 2017.. Executives: Name: Elio Soto. Executives: Title: CEO / Fundador. Executives: Bio: Public LinkedIn snippets identify Manuel José Ramírez as Gerente General associated with Contact Box Bpo.. Executives: Name: Manuel José Ramírez. Executives: Title: Gerente General. Coverage Hours: 24/7.

Methodology

Contact Box BPO's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 19 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.contactboxbpo.com

Email: info@contactboxbpo.com

Phone: 3225363

Frequently Asked Questions

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