Epic Receptionists scorecard

Company Overview

Epic Receptionists is a BPO company headquartered in 13854 LAKESIDE CIRCLE 2ND FLOOR #311, 48313, STERLING HEIGHTS, MI, founded in 2020, with approximately 1-49 employees. They specialize in Recruitment Process Outsourcing, Recruitment. They serve the Fintech & Financial Services, E-commerce & Retail, Gaming & Entertainment, SaaS & Software, Travel & Hospitality, Real Estate industries.

Executive summary

Brand Profile: Voice: customer-focused. Voice: professional. Voice: reassuring. Voice: service-oriented. Tagline: Let us handle the phone calls so you can handle your business. Imagery Style: clean, service-led business presentation with emphasis on phone answering and appointment booking. Client Value Proposition: Summary: Epic Receptionists positions its service as a way for small businesses to reclaim time, avoid missed calls, and improve responsiveness through warm, professional live answering support.. Value Points: Title: Reclaim owner time. Value Points: Description: Marketing materials repeatedly frame the service as giving small business owners time back to focus on running and growing the business.. Value Points: Title: Capture more opportunities. Value Points: Description: The company says it helps ensure important calls and prospects are not missed.. Value Points: Title: Professional caller experience. Value Points: Description: Public materials emphasize warm, professional, customer-experience-oriented call handling.. Value Points: Title: Flexible support scope. Value Points: Description: The service extends beyond answering calls to scheduling, follow-up, transfers, and related communications.. Company Overview: Tagline: Live US-based receptionist service. Highlights: Michigan-based company. Highlights: Live US-based receptionists. Highlights: Small business-focused call answering service. Highlights: Founded in 2020. Highlights: Proudly positioned as a boutique provider. Description: Epic Receptionists is a Michigan-based virtual receptionist and live call answering service for small businesses and entrepreneurs, offering US-based human receptionists and flexible call-handling support.. Competitive Differentiators: Differentiators: Title: US-based human receptionists. Differentiators: Description: The company publicly emphasizes that real, live US-based humans answer calls rather than robots or impersonal call centers.. Differentiators: Title: No monthly contracts. Differentiators: Description: The website states that plans do not require monthly contracts.. Differentiators:

Strengths

• Brand Profile: Voice: customer-focused. Voice: professional. Voice: reassuring. Voice: service-oriented. Tagline: Let us handle the phone calls so you can handle your business. Imagery Style: clean, service-led business presentation with emphasis on phone answering and appointment booking. (public_web; observed 2025-03-27)
• Client Value Proposition: Summary: Epic Receptionists positions its service as a way for small businesses to reclaim time, avoid missed calls, and improve responsiveness through warm, professional live answering support.. Value Points: Title: Reclaim owner time. Value Points: Description: Marketing materials repeatedly frame the service as giving small business owners time back to focus on running and growing the business.. Value Points: Title: Capture more opportunities. Value Points: Description: The company says it helps ensure important calls and. (public_web; observed 2026-06-27)
• Company Overview: Tagline: Live US-based receptionist service. Highlights: Michigan-based company. Highlights: Live US-based receptionists. Highlights: Small business-focused call answering service. Highlights: Founded in 2020. Highlights: Proudly positioned as a boutique provider. Description: Epic Receptionists is a Michigan-based virtual receptionist and live call answering service for small businesses and entrepreneurs, offering US-based human receptionists and flexible call-handling support.. (public_web; observed 2025-03-27)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-03-27)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-27)

Firmographics

GB100 score

Overall score: 43

• egs: 35.5
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.2
• digital_readiness: 45.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Epic Receptionists's structured service taxonomy includes Recruitment Process Outsourcing, Recruitment. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed virtual receptionist agencies. Competitors: Evidence: Directory listing places Epic Receptionists among outsourced call-handling providers.. Competitors: Relationship: adjacent. Competitors: Name: General virtual receptionist services. Competitors: Evidence: Website and profiles describe Epic Receptionists as a live receptionist and call-answering service.. Competitors: Relationship: direct. Competitors: Name: Traditional in-house reception teams. Competitors: Evidence: Brand messaging emphasizes outsourcing phone handling and appointment booking.. Competitors: Relationship: alternative. Positioning: US-based virtual receptionist and call-handling service for small businesses and entrepreneurs. Market Signals: Positioned as a boutique call handling service. Market Signals: Public materials emphasize customer experience and time savings. Differentiators: US-based receptionist service. Differentiators: live call answering. Differentiators: appointment booking. Differentiators: small-business focus. Pricing & Engagement: Models: Name: Monthly packages. Models: Best For: Businesses that prefer predictable recurring service pricing. Models: Description: The company states it does not charge by the hour and instead offers monthly packages to fit budget and call volume.. Models: Name: Free trial. Models: Best For: Prospects that want to test service fit before committing. Models: Description: The website states a one-week free trial is available with all plans.. Models: Name: Custom call handling plans. Models: Best For: Businesses with specific routing or handling requirements. Models: Description: Feature and service pages indicate plans can be adapted to call-handling instructions and service scope.. Summary: Public sources indicate monthly package pricing rather than hourly billing, but exact plan prices are not publicly verified in the available sources. A public directory also notes a minimum project size of $1,000+ and an undisclosed hourly rate.. Reputation & Reviews: Summary: Public review information is limited in the available sources. Directory listings show the company on Clutch and DesignRush, but no verified aggregate

Geography

The public profile records headquarters as 13854 LAKESIDE CIRCLE 2ND FLOOR #311, 48313, STERLING HEIGHTS, MI. Countries listed in the structured record include United States. Delivery Center Details: Centers: City: Detroit. Centers: Country: United States. Key Firmographics: Founded Year: 2020. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Telecommunications (Indeed listing). Headquarters Display: Detroit, Michigan, United States (LinkedIn); Sterling Heights, Michigan address appears on public directories. Employee Count Display: 1-10 employees (LinkedIn); 2-9 employees (Clutch); 11-50 employees (Indeed listing). Ownership Type Display: Privately held. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public company materials identify Maurice Williams as the founder, owner, and operator of Epic Receptionists.. Executives: Name: Maurice Williams. Executives: Title: Founder, owner & operator. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Inbound call handling. Categories: Services: Live call answering. Categories: Services: Call screening. Categories: Services: Message taking. Categories: Services: Call transfers. Categories: Services: Answering questions. Categories: Name: Appointment support. Categories: Services: Appointment scheduling. Categories: Services: Booking appointments. Categories: Services: Appointment reminders. Categories: Name: Lead and customer follow-up. Categories: Services: Lead capture. Categories: Services: Outbound follow-up calls. Categories: Services: Follow-up sales calls. Categories: Services: Customer reminders. Categories: Name: Digital communication support. Categories: Services: SMS conversations. Categories: Services: Live chat. Categories: Name: Special handling. Categories: Services: Telemarketer screening. Categories: Services: Menu-based call handling according to client instructions. Executive Summary: Summary: Epic Receptionists is a privately held, founder-led virtual receptionist provider serving small businesses with live call answering, customer contact support, and related front-office tasks. Public listings describe the company as founded in 2020 and based in the Detroit/Sterling Heights, Michigan area..

Methodology

Epic Receptionists's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 9 distinct source URLs and retained 14 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

No additional coverage gaps were identified in the published fields.

Services

• Recruitment Process Outsourcing
• Recruitment

Industries Served

• Fintech & Financial Services
• E-commerce & Retail
• Gaming & Entertainment
• SaaS & Software
• Travel & Hospitality
• Real Estate

Contact

Website: https://epicreceptionists.com/

Email: hello@epicreceptionists.com

Phone: 1-844-923-4321

LinkedIn: https://www.linkedin.com/company/epic-receptionists

Frequently Asked Questions

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