Infinity scorecard

Company Overview

Infinity is a BPO company headquartered in 4700 Tama Street SE, 52403, Cedar Rapids, Iowa, founded in 1996, with approximately 250-499 employees. They specialize in Sales & Marketing, Outbound Sales, Customer Support, Back Office. They serve the E-commerce & Retail industries.

Infinity lives by its goal to “Get clients and Keep clients” for clients. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: performance-driven. Voice: growth-focused. Voice: data-led. Voice: operational. Tagline: Get Customers. Keep Customers.. Imagery Style: Public sources describe a performance-focused services brand, but do not provide enough verified visual detail to characterize imagery style.. Client Value Proposition: Summary: Infinity positions itself as a growth partner that helps clients reduce overhead, improve sales performance, and scale customer-facing operations through outsourced teams and data-driven execution.. Value Points: Title: Growth acceleration. Value Points: Description: Promotes faster growth through sales, service, and support solutions built for results.. Value Points: Title: Operational efficiency. Value Points: Description: Frames outsourcing as a way to reduce overhead and improve performance.. Value Points: Title: Goal attainment. Value Points: Description: Claims its Buyerlytics® system helps clients consistently exceed revenue goals.. Company Overview: Tagline: Infinity | Buyerlytics® | Get Customers & Keep Customers. Highlights: Outsourced sales, customer experience, and back-office operations. Highlights: Proprietary Buyerlytics® revenue system. Highlights: Performance-driven, data-backed service model. Description: Infinity presents itself as a performance-driven outsourcing partner focused on sales, service, and support solutions, with emphasis on data-backed delivery and proprietary tools.. Competitive Differentiators: Differentiators: Title: Buyerlytics® proprietary system. Differentiators: Description: Infinity says it uses its proprietary revenue system, Buyerlytics®, to help clients exceed revenue goals and improve performance.. Differentiators: Title: Data-backed delivery. Differentiators: Description: The company emphasizes results backed by data and supported by expert teams and strong processes.. Differentiators: Title: Cross-functional outsourcing coverage. Differentiators: Description: Infinity combines sales, customer support, customer retention, and back-office operations in one offering.. Key Firmographics: Founded Year: 1996. Revenue Display: Approximately $107.4 million (ZoomInfo estimate). Sectors Display: B2B sales.

Strengths

• Brand Profile: Voice: performance-driven. Voice: growth-focused. Voice: data-led. Voice: operational. Tagline: Get Customers. Keep Customers.. Imagery Style: Public sources describe a performance-focused services brand, but do not provide enough verified visual detail to characterize imagery style.. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: Infinity positions itself as a growth partner that helps clients reduce overhead, improve sales performance, and scale customer-facing operations through outsourced teams and data-driven execution.. Value Points: Title: Growth acceleration. Value Points: Description: Promotes faster growth through sales, service, and support solutions built for results.. Value Points: Title: Operational efficiency. Value Points: Description: Frames outsourcing as a way to reduce overhead and improve performance.. Value Points: Title: Goal attainment. Value Points: Description: Claims its. (public_web; observed 2026-08-24)
• Company Overview: Tagline: Infinity | Buyerlytics® | Get Customers & Keep Customers. Highlights: Outsourced sales, customer experience, and back-office operations. Highlights: Proprietary Buyerlytics® revenue system. Highlights: Performance-driven, data-backed service model. Description: Infinity presents itself as a performance-driven outsourcing partner focused on sales, service, and support solutions, with emphasis on data-backed delivery and proprietary tools.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 49

• egs: 43.7
• growth: 56.5
• reputation: 49.4
• ai_readiness: 50
• market_footprint: 41
• digital_readiness: 54.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Infinity's structured service taxonomy includes Sales & Marketing, Outbound Sales, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Direct BPO/customer support and managed services competitor in the broader outsourcing market, but no public source in this set directly compares it to Infinity.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Large CX/BPO provider competing in outsourced customer support and operations, though no Infinity-specific comparison was publicly verified here.. Competitors: Relationship: direct. Competitors: Name: TaskUs. Competitors: Evidence: Outsourced customer experience and back-office services provider overlapping with Infinity’s BPO-related offering, with no direct public comparison verified here.. Competitors: Relationship: direct. Positioning: Infinity positions itself as a performance-driven outsourcing partner specializing in outsourced sales, customer support, growth operations, and fully managed BPO teams using its Buyerlytics methodology.. Market Signals: Public site language indicates Infinity serves B2B growth use cases and offers BPO services through managed teams.. Market Signals: The company describes itself as performance-driven and focused on continuous improvement.. Market Signals: A public LinkedIn profile snippet. Employee & Client Sentiment: Green Flags: Career site and hiring-process pages are publicly available. Green Flags: Company describes training, culture, and support as part of the employee value proposition. Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Sales. Categories: Services: Inbound sales. Categories: Services: Outbound sales. Categories: Services: Lead generation. Categories: Services: Customer acquisition. Categories: Services: SDR/BDR support. Categories: Services: Account management. Categories: Name: Customer experience. Categories: Services: Customer support. Categories: Services: Customer service. Categories: Services: Customer retention. Categories: Services: Support operations. Categories: Name: Back-office operations. Categories: Services: Back-office support. Categories: Services: Operations support. Executive Summary: Summary: Infinity is an outsourced sales, service, and support provider that says it helps companies grow faster using proven processes, expert teams, and data-driven solutions. Public sources describe it

Geography

The public profile records headquarters as 4700 Tama Street SE, 52403, Cedar Rapids, Iowa. Countries listed in the structured record include Colombia, Philippines, United States. Delivery Center Details: Centers: City: Cedar Rapids. Centers: Country: United States. Centers: City: Bingham Farms. Centers: Country: United States. Centers: City: Philippines. Centers: Country: Philippines. Centers: City: Colombia. Centers: Country: Colombia. Hiring & Workforce Signals: Workforce Signals: Career Site Present: true. Workforce Signals: Locations Mentioned: Cedar Rapids, IA. Workforce Signals: Locations Mentioned: Bingham Farms, MI. Workforce Signals: Locations Mentioned: Michigan. Workforce Signals: Locations Mentioned: Iowa. Workforce Signals: Locations Mentioned: Philippines. Workforce Signals: Locations Mentioned: Colombia. Financial Health: Overall Health: unknown. Pricing & Engagement: Summary: No public pricing, rate card, contract structure, or engagement model details were found on the sources reviewed.. Reputation & Reviews: Summary: Public review data is limited. Indeed shows a small review sample and a 3.7 rating, but the sample size is too limited for a strong reputation assessment.. Credentials: Detail: Rating shown for Infinity Delivers; based on 4 reviews on the public page reviewed.. Credentials: Rating: 3.7/5. Credentials: Platform: Indeed. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Buyerlytics®. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Innovation Lab. Ai Capabilities: Proprietary revenue system and data-driven sales support. Ai Capabilities: Real-time data-driven performance optimization. Proprietary Tech: Buyerlytics®. Proprietary Tech: Innovation Lab. Service: Outbound Sales. Service: Sales & Marketing. Service: Back Office. Service: Customer Support. Monthly Search Volume: 3388. Domain Authority: 63.

Methodology

Infinity's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 21 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

No additional coverage gaps were identified in the published fields.

Services

• Sales & Marketing
• Outbound Sales
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.infinitydelivers.com

Email: -

Phone: -

LinkedIn: https://www.linkedin.com/company/infinity-delivers/

Frequently Asked Questions

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