Lifesize scorecard

Company Overview

Lifesize is a BPO company, founded in 2003, with approximately 500-999 employees. They specialize in Finance & Accounting, Customer Support. They serve the E-commerce & Retail industries.

The complete, robust, cloud-native CxEngage contact center platform from Lifesize enables you to develop stronger customer relationships and design a more promising future for your organization. Lifesize’s premier cloud solutions link clients, contact center agents, and workers with digitally-designed solutions. Furthermore, this organization delivers security, scalability, and dependability with integrated capabilities and interoperability on a truly global scale. The capacity to connect with people and consumers from any location and on any device at any time is one of the missions of this organization. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: direct. Voice: professional. Voice: enterprise-focused. Client Value Proposition: Summary: Lifesize’s public positioning focused on helping organizations consolidate collaboration, contact center, and video tools into a unified cloud experience for employees and customer engagement.. Value Points: Title: Tool consolidation. Value Points: Description: Customers could reduce fragmented communications stacks by combining collaboration and contact center functions.. Value Points: Title: Employee and customer engagement. Value Points: Description: The platform was positioned to support both internal collaboration and external customer interactions.. Value Points: Title: Cloud delivery. Value Points: Description: Cloud-based services were emphasized for scalability and deployment flexibility.. Company Overview: Highlights: Merged with Serenova to address both UCaaS and CCaaS use cases.. Highlights: Reported as operating under the Lifesize brand after the merger.. Highlights: Public sources indicate the company later entered Chapter 11 and sold substantially all assets to Enghouse.. Description: Lifesize is a cloud communications company that merged with Serenova and was described as serving employee collaboration and contact center use cases with cloud-based video collaboration and contact center solutions.. Competitive Differentiators: Differentiators: Title: Converged UCaaS and CCaaS positioning. Differentiators: Description: The combined company was positioned to address the convergence of unified communications and contact center technologies with one platform family.. Differentiators: Title: Cloud-based enterprise-grade collaboration. Differentiators: Description: Public descriptions emphasize cloud-based, high-definition video collaboration and contact center solutions.. Differentiators: Title: Global partner ecosystem. Differentiators: Description: Merger coverage stated support through a partner ecosystem in more than 100 countries.. Competitive Landscape: Competitors: Name: Zoom. Competitors: Evidence: Public sources describe Lifesize as a video conferencing platform, placing it in the broader

Strengths

• Brand Profile: Voice: direct. Voice: professional. Voice: enterprise-focused. (public_web; observed 2026-08-24)
• Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Financial services. Clients: Client Name: RBC. Clients: Segment: Enterprise. Clients: Industry: Education. Clients: Client Name: Yale University. Clients: Segment: Enterprise. Clients: Industry: Education. Clients: Client Name: Pearson. Clients: Segment: Enterprise. Clients: Industry: Nonprofit. Clients: Client Name: Salvation Army. Clients: Segment: Enterprise. Clients: Industry: Energy. Clients: Client Name: Shell Energy. Clients: Segment: Enterprise. Clients: Industry: Government / Aerospace. Clients: Client Name: NASA. (public_web; observed 2025-09-30)
• Client Value Proposition: Summary: Lifesize’s public positioning focused on helping organizations consolidate collaboration, contact center, and video tools into a unified cloud experience for employees and customer engagement.. Value Points: Title: Tool consolidation. Value Points: Description: Customers could reduce fragmented communications stacks by combining collaboration and contact center functions.. Value Points: Title: Employee and customer engagement. Value Points: Description: The platform was positioned to support both internal collaboration and external customer interactions.. Value Points: Title: Cloud delivery. Value. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 50

• egs: 43
• growth: 56.5
• reputation: 49.9
• ai_readiness: 50
• market_footprint: 42
• digital_readiness: 61.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Lifesize's structured service taxonomy includes Finance & Accounting, Customer Support. Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Financial services. Clients: Client Name: RBC. Clients: Segment: Enterprise. Clients: Industry: Education. Clients: Client Name: Yale University. Clients: Segment: Enterprise. Clients: Industry: Education. Clients: Client Name: Pearson. Clients: Segment: Enterprise. Clients: Industry: Nonprofit. Clients: Client Name: Salvation Army. Clients: Segment: Enterprise. Clients: Industry: Energy. Clients: Client Name: Shell Energy. Clients: Segment: Enterprise. Clients: Industry: Government / Aerospace. Clients: Client Name: NASA. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Video collaboration. Categories: Services: Enterprise video conferencing. Categories: Services: Meeting room video solutions. Categories: Services: Web and desktop collaboration apps. Categories: Name: Contact center. Categories: Services: Cloud contact center services. Categories: Services: Omnichannel customer engagement. Categories: Name: Unified communications. Categories: Services: Cloud-based communications experiences. Categories: Services: Integrated workplace collaboration tools. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.. Delivery Center Details: Centers: City: Austin. Centers: Country: United States. Financial Health: Overall Health: unknown. Key Firmographics: Founded Year: 2003. Sectors Display: Employee collaboration. Sectors Display: Contact center. Sectors Display: Cloud communications. Ownership Type Display: Previously backed by Marlin Equity Partners; later substantially acquired by Enghouse following bankruptcy proceedings.. Leadership & Executives: Executives: Bio: Identified publicly as CEO of Lifesize in directory material and in merger coverage.. Executives: Name: Craig Malloy. Executives: Title: CEO. Executives: Bio: Named in merger coverage as Serenova CEO who assumed responsibility for sales and strategic oversight of global major accounts in the combined company.. Executives: Name: John Lynch. Executives: Title: Senior Vice President of Sales. Recent News:

Geography

Countries listed in the structured record include -. Executive Summary: Summary: Lifesize was founded in 2003 and is presented in public directory material as a provider of digital communications experiences for employee collaboration and contact centers. Public reporting also shows that Lifesize merged with Serenova, later filed for Chapter 11, and had substantially all of its assets acquired by Enghouse.. Tech Stack & Tools: Tools: Category: CCaaS. Tools: Confidence: confirmed. Tools: Product Name: CxEngage / Cloud Contact Center. Proprietary Tech: CxEngage. Reputation & Reviews: Summary: Public directory material reports a 3.2/5 Glassdoor rating and a 4.4 Capterra rating, with customer comments describing the product as a robust enterprise video conferencing experience and noting communication improvements.. Credentials: Detail: Reported in public directory material.. Credentials: Rating: 3.2/5. Credentials: Platform: Glassdoor. Credentials: Detail: Reported in public directory material with positive customer review snippets.. Credentials: Rating: 4.4/5. Credentials: Platform: Capterra. Asset Logo: Visibility: public. Asset Favicon: Visibility: public.

Methodology

Lifesize's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 62 distinct source URLs and retained 57 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://support.lifesize.com/

Email: NAsales@lifesize.com

Phone: 1 877-543-3749

LinkedIn: http://www.linkedin.com/company/lifesize

Frequently Asked Questions

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