Line one scorecard

Company Overview

Line one is a BPO company, founded in 1987, with approximately 250-499 employees. They specialize in Finance & Accounting, Customer Support. They serve the E-commerce & Retail industries.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

Executive summary

Brand Profile: Voice: customer-centric. Voice: solution-oriented. Voice: professional. Tagline: Stand out with Outsourced Canadian Custom Business Solutions that reduce cost and increase customer satisfaction. Imagery Style: Corporate service-provider web branding with an emphasis on contact-centre support and business solutions.. Client Value Proposition: Summary: Line One’s public positioning focuses on reducing customer service costs while improving customer satisfaction through outsourced Canadian customer contact solutions.. Value Points: Title: Cost reduction. Value Points: Description: Public copy states the company helps reduce customer service costs.. Value Points: Title: Customer satisfaction. Value Points: Description: Public copy emphasizes improving customer satisfaction through outsourced support.. Value Points: Title: Flexible service selection. Value Points: Description: Directory copy says clients can choose services based on their specific needs.. Value Points: Title: Multi-channel support. Value Points: Description: Public listings describe support across contact centre, service desk, and social media channels.. Company Overview: Tagline: Custom outsourced Canadian contact centre and call centre support focused on reducing cost and improving customer satisfaction.. Highlights: Founded in 1998. Highlights: Canadian-based contact centre provider. Highlights: Offers end-to-end customer contact solutions. Highlights: Positions services around customer satisfaction and cost reduction. Description: Line One Contact Centres Inc. is a Canadian outsourcing and offshoring consulting provider offering contact centre and related customer support services. Public directory and company pages describe it as an Alberta-based business founded in 1998 with end-to-end customer contact solutions.. Competitive Differentiators: Differentiators: Title: End-to-end service delivery. Differentiators: Description: Public descriptions emphasize staffing, supervision, and full reporting across service lines.. Differentiators: Title: Broad service mix. Differentiators: Description: The company combines contact centre, service desk, social

Strengths

• Brand Profile: Voice: customer-centric. Voice: solution-oriented. Voice: professional. Tagline: Stand out with Outsourced Canadian Custom Business Solutions that reduce cost and increase customer satisfaction. Imagery Style: Corporate service-provider web branding with an emphasis on contact-centre support and business solutions.. (public_web; observed 2026-07-28)
• Client Value Proposition: Summary: Line One’s public positioning focuses on reducing customer service costs while improving customer satisfaction through outsourced Canadian customer contact solutions.. Value Points: Title: Cost reduction. Value Points: Description: Public copy states the company helps reduce customer service costs.. Value Points: Title: Customer satisfaction. Value Points: Description: Public copy emphasizes improving customer satisfaction through outsourced support.. Value Points: Title: Flexible service selection. Value Points: Description: Directory copy says clients can choose services based on their. (public_web; observed 2026-08-25)
• Company Overview: Tagline: Custom outsourced Canadian contact centre and call centre support focused on reducing cost and improving customer satisfaction.. Highlights: Founded in 1998. Highlights: Canadian-based contact centre provider. Highlights: Offers end-to-end customer contact solutions. Highlights: Positions services around customer satisfaction and cost reduction. Description: Line One Contact Centres Inc. is a Canadian outsourcing and offshoring consulting provider offering contact centre and related customer support services. Public directory and company pages describe it as an Alberta-based business. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-28)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (company_website; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 46

• egs: 44.5
• growth: 50.1
• reputation: 51.9
• ai_readiness: 50
• market_footprint: 31.7
• digital_readiness: 46.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Line one's structured service taxonomy includes Finance & Accounting, Customer Support. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Large contact-centre and CX outsourcing provider operating in the same broader market category.. Competitors: Relationship: direct. Competitors: Name: Foundever. Competitors: Evidence: Large customer experience outsourcing provider in the same contact-centre services category.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Global CX and contact-centre services competitor in the same market.. Competitors: Relationship: direct. Positioning: Canadian contact-centre and outsourcing provider focused on end-to-end customer contact solutions, including contact centre, service desk, social media management, and advisory services.. Market Signals: Directory listing describes a small-to-mid-sized provider with 51 to 200 employees.. Market Signals: Public materials emphasize 24/7 call answer service and multi-channel support.. Differentiators: Canadian positioning. Differentiators: End-to-end contact-centre and helpdesk offerings. Differentiators: ITIL-framed service desk support. Differentiators: Social media management as part of service mix. Key Firmographics: Founded Year: 1998. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Contact centre services. Sectors Display: IT service management. Sectors Display: Customer support. Headquarters Display: Calgary, Alberta, Canada. Employee Count Display: 51-200. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact centre. Categories: Services: Phone answering. Categories: Services: Multi-function customer care. Categories: Services: Incoming and outgoing communication handling. Categories: Name: Service desk. Categories: Services: ITIL-based technical support. Categories: Services: Real-time user support. Categories: Name: Social media management. Categories: Services: Social media presence monitoring. Categories: Services: Social media response management. Categories: Name: Advisory services. Categories: Services: Custom solutions for ongoing service issues. Categories: Services: Operational service guidance. Executive Summary: Summary: Line One Contact Centres Inc. is a Calgary, Alberta-based contact centre and outsourcing provider serving businesses with customer support, service desk, social media management, and advisory services. Public listings indicate it

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Calgary. Centers: Country: Canada. Hiring & Workforce Signals: Open Positions: Title: Sales Associate. Open Positions: Location: Lafayette, LA. Open Positions: Title: Sales Associate -BR. Open Positions: Location: Baton Rouge, LA. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Jay Hamel. Executives: Title: Chief Executive Officer. Executives: Name: James James Doucette. Executives: Title: Managing Director - Technical Division. Pricing & Engagement: Models: Name: Quote-based engagement. Models: Best For: Organizations seeking custom outsourced support arrangements. Models: Description: Prospects are directed to contact the company to discuss needs and obtain pricing.. Summary: Public sources do not disclose rate cards, pricing tiers, or contract terms. The company invites prospects to contact it for a quote or consultation.. Reputation & Reviews: Summary: No verifiable public review aggregate, rating, or certification data was found in the provided sources. A third-party directory page references the company, but no dependable review score is available from the cited sources.. Asset Logo: Visibility: public. Asset Favicon: Visibility: public. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe..

Methodology

Line one's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 56 distinct source URLs and retained 56 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://us.one-line.com/

Email: -

Phone: 1-866-410-1940

LinkedIn: http://www.linkedin.com/company/line-one-inc-

Frequently Asked Questions

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