Line One Contact Centres INC scorecard

Company Overview

Line One Contact Centres INC is a BPO company, founded in 1987, with approximately 250-499 employees. They specialize in Finance & Accounting, Technical Support, Customer Support. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: customer-service oriented. Voice: solution-focused. Client Value Proposition: Summary: Line One presents itself as a cost-reduction and customer-satisfaction partner for outsourced customer support, with flexible service models that can scale from small-business answering needs to enterprise contact centre operations.. Value Points: Title: Cost and satisfaction improvement. Value Points: Description: Public site messaging explicitly emphasizes reducing cost while increasing customer satisfaction.. Value Points: Title: Flexible fit by client size. Value Points: Description: The company states it supports small businesses, mid-sized organizations, and large enterprises with different service intensities.. Value Points: Title: Multi-channel coverage. Value Points: Description: The service mix includes phone, email, live chat, and social media support.. Value Points: Title: After-hours and always-on support. Value Points: Description: 24/7 call answering is repeatedly highlighted as a value for clients needing continuous coverage.. Company Overview: Tagline: Contact and call centre support Canada. Highlights: Custom outsourced business solutions. Highlights: Multi-channel customer support. Highlights: 24/7 call answer service. Highlights: Canadian-based operations. Description: Line One Contact Centres Inc. is a Canadian outsourced contact centre provider offering custom business support, including multi-channel customer support and 24/7 call answering services.. Competitive Differentiators: Differentiators: Title: Canadian-based delivery. Differentiators: Description: Public materials describe the company as Canadian and reference service coverage in Calgary, Vancouver, and Ontario.. Differentiators: Title: Broad service range. Differentiators: Description: The company positions itself across contact centre, helpdesk, service desk, and advisory offerings rather than a single narrow service line.. Differentiators: Title: 24/7 support capability. Differentiators: Description: Public service pages emphasize around-the-clock call answering and support.. Differentiators: Title: Custom solutions for varied client sizes.

Strengths

• Brand Profile: Voice: customer-service oriented. Voice: solution-focused. (public_web; observed 2026-07-28)
• Client Value Proposition: Summary: Line One presents itself as a cost-reduction and customer-satisfaction partner for outsourced customer support, with flexible service models that can scale from small-business answering needs to enterprise contact centre operations.. Value Points: Title: Cost and satisfaction improvement. Value Points: Description: Public site messaging explicitly emphasizes reducing cost while increasing customer satisfaction.. Value Points: Title: Flexible fit by client size. Value Points: Description: The company states it supports small businesses, mid-sized organizations, and large enterprises. (public_web; observed 2026-07-28)
• Company Overview: Tagline: Contact and call centre support Canada. Highlights: Custom outsourced business solutions. Highlights: Multi-channel customer support. Highlights: 24/7 call answer service. Highlights: Canadian-based operations. Description: Line One Contact Centres Inc. is a Canadian outsourced contact centre provider offering custom business support, including multi-channel customer support and 24/7 call answering services.. (public_web; observed 2026-07-28)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-28)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-10-02)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-07-04)

Firmographics

GB100 score

Overall score: 46

• egs: 44.5
• growth: 50.1
• reputation: 51.9
• ai_readiness: 50
• market_footprint: 31.7
• digital_readiness: 46.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Line One Contact Centres INC's structured service taxonomy includes Finance & Accounting, Technical Support, Customer Support. Competitive Landscape: Competitors: Name: Outsourced contact centre providers. Competitors: Evidence: Public sources position Line One as a general contact centre outsourcing provider rather than a specialized niche vendor.. Competitors: Relationship: alternative. Positioning: Canadian outsourced contact centre provider offering custom contact centre solutions, including multi-channel customer support and 24/7 call answer service.. Market Signals: The website emphasizes support for organizations of all sizes.. Market Signals: Public listings describe the company as Alberta-based with long operating history.. Differentiators: 24/7 call answer service. Differentiators: multi-channel customer support. Differentiators: custom contact centre solutions. Employee & Client Sentiment: Red Flags: One review mentioned lack of support from management.. Red Flags: One review mentioned short hours and scheduling not always matching preferences.. Green Flags: A review described the company as a good place to start a career.. Green Flags: A review mentioned management being nice and easy to talk to.. Green Flags: A review highlighted flexible working time choices.. Sentiment Trend: unknown. Sentiment Themes: Theme: Management support inconsistency. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: No support. Sentiment Themes: Key Phrases: managers are logged in but unavailable. Sentiment Themes: Theme: Flexible scheduling for some roles. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: You can decide on what time you work. Sentiment Themes: Theme: Inbound customer service focus. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: calls are mostly inbound. Sentiment Themes: Key Phrases: No sales so that is good. Employee Satisfaction: mixed. Services & Offerings: Categories: Name: Contact centre support. Categories: Services: Inbound call centre. Categories: Services: Multi-channel customer support. Categories: Services: 24/7 call answer service. Categories: Services: Call centre support. Categories: Name: Helpdesk and technical support. Categories: Services: Technical support service desk. Categories:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Calgary. Centers: Country: Canada. Hiring & Workforce Signals: Open Positions: Title: Bilingual Customer Support Specialist / Lead. Open Positions: Location: Canada. Open Positions: Seniority: Lead. Open Positions: Department: Customer Support. Key Firmographics: Founded Year: 1998. Sectors Display: Outsourcing and offshoring consulting. Headquarters Display: Calgary, Alberta, Canada. Employee Count Display: 201-500 employees. Ownership Type Display: Public company. Financial Health: Overall Health: unknown. Pricing & Engagement: Models: Name: Custom quote engagement. Models: Best For: Organizations seeking tailored contact centre or helpdesk support. Models: Description: Prospects are invited to contact the company to discuss needs and request pricing.. Models: Name: Small engagement entry point. Models: Best For: Smaller scoped support projects. Models: Description: One directory listing indicates a starting project size of $1,000+.. Summary: Public sources indicate quote-based engagement rather than published rate cards. One directory source shows a minimum project size of $1,000+, but Line One’s own public pages direct prospects to contact the company for a quote.. Reputation & Reviews: Summary: Public review coverage is limited in the sources retrieved. Clutch shows a profile with reviews, while an Indeed page contains mixed employee review excerpts; these are not sufficient to establish a comprehensive market reputation.. Credentials: Detail: Profile exists with reviews listed, but a rating was not verified from the retrieved snippet.. Credentials: Platform: Clutch. Credentials: Detail: Employee review snippets show mixed sentiment, but the retrieved excerpt is not enough to quantify overall employer reputation.. Credentials: Platform: Indeed. Executive Summary: Summary: Line One Contact Centres Inc. is a Calgary-based outsourcing and offshoring consulting company founded in

Methodology

Line One Contact Centres INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 22 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Technical Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.lineone.ca

Email: -

Phone: 1-866-410-1940

LinkedIn: http://www.linkedin.com/company/line-one-inc-

Frequently Asked Questions

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