Logica infotech scorecard

Company Overview

Logica infotech is a BPO company, founded in 2013, with approximately 50-99 employees. They specialize in Customer Support, Level 1 & 2 Support. They serve the E-commerce & Retail industries.

Logica Infotech also delivers in-depth analysis utilizing in-house specialists to oversee project planning and execution. The organization delivers competitor analysis providing objective insights to anticipate international market trends. Since its inception in 1993, the firm has expanded into BPO and KPO solutions in the retail, healthcare, financial, and insurance industries. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: technology-focused. Imagery Style: corporate and digital-service oriented. Client Value Proposition: Summary: The public positioning centers on helping clients improve customer operations, business processes, and technology-enabled service delivery through outsourcing, consulting, and research support.. Value Points: Title: Process improvement. Value Points: Description: Directory copy says the company helps improve and optimize customer business processes.. Value Points: Title: Customer operations support. Value Points: Description: The company promotes call center and BPO services designed to support customer relationship management and service operations.. Value Points: Title: Technology-enabled delivery. Value Points: Description: Public website messaging emphasizes AI consulting, IT consulting, workflow design, software development, and digital marketing.. Company Overview: Tagline: AI consulting, IT consulting, and digital marketing. Highlights: Founded in 2010 per company-registration sources, while directory/profile sources also describe the business as operating since 1993.. Highlights: Listed as an IT services and IT consulting company in West Bengal, India.. Highlights: Public profiles reference BPO/KPO, call center, market research, and digital marketing capabilities.. Description: Logica Infotech Services Pvt. Ltd. is an India-based IT services, BPO, and KPO provider that also offers call center, market research, mobile application development, and digital marketing services.. Competitive Differentiators: Differentiators: Title: Multi-service outsourcing mix. Differentiators: Description: Public profiles position the company across IT consulting, BPO, KPO, call center, market research, and digital services rather than a single-line outsourcing model.. Differentiators: Title: Industry coverage across regulated verticals. Differentiators: Description: Directory material specifically references retail, healthcare, financial, insurance, and BFSI-related services.. Differentiators: Title: Kolkata-based delivery presence. Differentiators: Description: Public listings consistently associate the company with Kolkata,

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: technology-focused. Imagery Style: corporate and digital-service oriented. (public_web; observed 2026-03-04)
• Client Portfolio: Industry Concentration: retail. Industry Concentration: healthcare. Industry Concentration: financial. Industry Concentration: insurance. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: The public positioning centers on helping clients improve customer operations, business processes, and technology-enabled service delivery through outsourcing, consulting, and research support.. Value Points: Title: Process improvement. Value Points: Description: Directory copy says the company helps improve and optimize customer business processes.. Value Points: Title: Customer operations support. Value Points: Description: The company promotes call center and BPO services designed to support customer relationship management and service operations.. Value Points: Title: Technology-enabled delivery. Value. (public_web; observed 2025-03-07)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-03-04)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-02-03)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 44

• egs: 38.4
• growth: 47.8
• reputation: 54.8
• ai_readiness: 50
• market_footprint: 30.5
• digital_readiness: 45

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Logica infotech's structured service taxonomy includes Customer Support, Level 1 & 2 Support. Client Portfolio: Industry Concentration: retail. Industry Concentration: healthcare. Industry Concentration: financial. Industry Concentration: insurance. Competitive Landscape: Competitors: Name: Outsource Accelerator directory peers. Competitors: Evidence: Listed as a provider in a BPO directory context; no verified head-to-head competitor set was publicly substantiated.. Competitors: Relationship: alternative. Competitors: Name: Upwork agency peers. Competitors: Evidence: Public profile indicates a blended BPO and IT-services offering, overlapping with freelance/agency alternatives.. Competitors: Relationship: alternative. Positioning: A Kolkata-based BPO/KPO and digital-services provider with public positioning around contact center, back-office, and AI-enabled digital marketing services.. Market Signals: Incorporated in 2010 and publicly presented as active.. Market Signals: Public profile language emphasizes global client servicing and 24x7 contact-center style offerings.. Differentiators: Publicly described as combining BPO/KPO, IT consultancy, and digital marketing services.. Differentiators: Public sources reference service coverage across retail, healthcare, financial, and insurance verticals.. Differentiators: Public sources reference AI-enabled solutions on the company website.. Key Firmographics: Founded Year: 2010. Revenue Display: estimated annual revenue varies by directory: $100K-$5.0M; one source lists yearly revenue 3.7M. Sectors Display: IT services and IT consulting. Sectors Display: BPO. Sectors Display: KPO. Headquarters Display: Kolkata, West Bengal, India; registered office listed in Bengal Eco Intelligent Park, Salt Lake, Kolkata. Employee Count Display: small-sized; one directory lists 7 employees, another estimates 25-100. Ownership Type Display: Private limited company. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: IT consulting. Categories: Services: Process design. Categories: Services: IT workflow design and development. Categories: Services: Software development. Categories: Services: Enterprise solutions. Categories: Services: Managed services. Categories: Services: Consulting services. Categories: Name: BPO / call center. Categories: Services: Contact center services. Categories: Services: Inbound call center. Categories: Services: Outbound call center. Categories: Services:

Geography

Countries listed in the structured record include United States. Delivery Center Details: Centers: City: Kolkata. Centers: Country: India. Executive Summary: Summary: Logica Infotech Services Pvt. Ltd. is a small India-based IT and outsourcing provider with public directory listings emphasizing BPO, KPO, call center, market research, and digital/IT consulting services, with operations associated with Kolkata, West Bengal.. Financial Health: Risk Factors: Publicly verified financial statements, funding events, and audited revenue disclosures were not available in the accessible sources.. Overall Health: unknown. Leadership & Executives: Executives: Bio: Public directory contact details list subarno.mitra@logicainfotech.com as a contact email for the company.. Executives: Name: Subarno Mitra. Executives: Title: Contact person / executive listed in directory contact details. Executives: Linkedin Url: null. Pricing & Engagement: Models: Name: Project-based engagement. Models: Best For: Small outsourced projects or pilot engagements. Models: Description: A public marketplace profile lists a minimum project size of $1K+ and a displayed starting figure of $25.00, but does not define scope or billing unit clearly.. Summary: Public sources do not provide formal rate cards or contract terms; one marketplace profile indicates a minimum project size, which is the only public engagement indicator found.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: web design services. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: SEO services. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: social media marketing services. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: content services. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: SEM. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: AI-driven solutions. Ai Capabilities: AI-driven solutions.

Methodology

Logica infotech's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Level 1 & 2 Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.logicainfotech.com

Email: subarno.mitra@logicainfotech.com

Phone: 913346009660

LinkedIn: http://www.linkedin.com/company/logica-infotech-services-pvt--ltd-

Frequently Asked Questions

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