Listentrust scorecard

Company Overview

Listentrust is a BPO company, founded in 2006, with approximately 500-999 employees. They specialize in Customer Support. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: bilingual. Voice: customer-centric. Voice: relationship-oriented. Voice: professional. Voice: supportive. Tagline: Real Connections, Real Results.. Imagery Style: No public visual brand system could be verified from the available sources.. Client Value Proposition: Summary: ListenTrust presents itself as a partner for bilingual customer engagement, helping clients scale support and sales operations while reducing staffing burden through nearshore outsourcing.. Value Points: Title: Scale operations. Value Points: Description: The company states that clients can efficiently scale operations through outsourcing support.. Value Points: Title: Reduce staffing costs. Value Points: Description: Its about page states that partnering with ListenTrust can minimize staffing costs.. Value Points: Title: Improve customer experience. Value Points: Description: Public descriptions emphasize strengthening customer connections and improving customer experiences.. Company Overview: Tagline: Real Connections, Real Results.. Highlights: Bilingual contact center for Spanish and English speakers. Highlights: Nearshore operations with headquarters in Portland, Maine and a location in Hermosillo, Mexico. Highlights: Focused on customer experience, sales, and customer engagement. Description: ListenTrust is a bilingual nearshore contact center and BPO provider operating since 2006, with services for English- and Spanish-speaking customers across the United States, Mexico, and other parts of Latin America.. Competitive Differentiators: Differentiators: Title: Bilingual English-Spanish service. Differentiators: Description: Public descriptions emphasize bilingual support for Spanish and English-speaking customers.. Differentiators: Title: Nearshore footprint. Differentiators: Description: The company operates from Portland, Maine with contact center operations in Hermosillo, Mexico, supporting service delivery across North America and Latin America.. Differentiators: Title: Multichannel engagement. Differentiators: Description: Public materials describe service across phone, email, chat, text, and social channels.. Differentiators: Title: Sales-oriented customer experience.

Strengths

• Brand Profile: Voice: bilingual. Voice: customer-centric. Voice: relationship-oriented. Voice: professional. Voice: supportive. Tagline: Real Connections, Real Results.. Imagery Style: No public visual brand system could be verified from the available sources.. (public_web; observed 2026-08-11)
• Client Value Proposition: Summary: ListenTrust presents itself as a partner for bilingual customer engagement, helping clients scale support and sales operations while reducing staffing burden through nearshore outsourcing.. Value Points: Title: Scale operations. Value Points: Description: The company states that clients can efficiently scale operations through outsourcing support.. Value Points: Title: Reduce staffing costs. Value Points: Description: Its about page states that partnering with ListenTrust can minimize staffing costs.. Value Points: Title: Improve customer experience. Value Points: Description:. (public_web; observed 2026-08-24)
• Company Overview: Tagline: Real Connections, Real Results.. Highlights: Bilingual contact center for Spanish and English speakers. Highlights: Nearshore operations with headquarters in Portland, Maine and a location in Hermosillo, Mexico. Highlights: Focused on customer experience, sales, and customer engagement. Description: ListenTrust is a bilingual nearshore contact center and BPO provider operating since 2006, with services for English- and Spanish-speaking customers across the United States, Mexico, and other parts of Latin America.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-26)

Firmographics

GB100 score

Overall score: 50

• egs: 41.6
• growth: 56.5
• reputation: 52.3
• ai_readiness: 50
• market_footprint: 40
• digital_readiness: 57.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Listentrust's structured service taxonomy includes Customer Support. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Large multilingual customer experience and contact center outsourcing provider competing in similar customer support and sales services.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Customer experience and contact center outsourcing provider with overlapping service categories.. Competitors: Relationship: direct. Competitors: Name: Alorica. Competitors: Evidence: Outsourced customer care and contact center provider serving similar client needs.. Competitors: Relationship: direct. Competitors: Name: TaskUs. Competitors: Evidence: Customer support and outsourcing provider with some overlap in digital support and CX services.. Competitors: Relationship: adjacent. Competitors: Name: Nearshore call center providers in Mexico and Latin America. Competitors: Evidence: ListenTrust positions itself as nearshore and bilingual, competing with other regional outsourcing options.. Competitors: Relationship: alternative. Positioning: A bilingual nearshore contact center and BPO provider focused on English- and Spanish-language customer engagement, with operations in the United States and Mexico.. Market Signals: Founded in 2006. Market Signals: Headquartered in Portland, Maine with. Key Firmographics: Founded Year: 2006. Sectors Display: Business Process Outsourcing. Sectors Display: Call Center Services. Sectors Display: Customer Support. Sectors Display: Sales Support. Headquarters Display: Portland, Maine, United States. Ownership Type Display: Private. Pricing & Engagement: Models: Name: Custom quote. Models: Best For: Clients seeking tailored outsourcing engagements. Models: Description: No official public pricing model is disclosed in the gathered sources.. Models: Name: Hourly rate reference. Models: Best For: Comparative directory research. Models: Description: A third-party directory lists a starting rate of under $25/hr, but this is not confirmed by the company as an official price.. Summary: Public sources do not provide a verified pricing schedule or contract model; only a general hourly rate range appears on one directory listing, which is not sufficient to confirm official pricing

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Portland. Centers: Country: United States. Centers: City: Hermosillo. Centers: Country: Mexico. Services & Offerings: Categories: Name: Customer Support. Categories: Services: Customer service in Spanish or English. Categories: Services: Support via email. Categories: Services: Support via phone. Categories: Services: Support via chat. Categories: Services: Support via text. Categories: Name: Sales. Categories: Services: Inbound sales. Categories: Services: Outbound telemarketing services. Categories: Services: Lead generation. Categories: Name: Campaign Support. Categories: Services: Scripting. Categories: Services: Campaign planning. Categories: Services: Advertising production. Categories: Name: Additional Contact Center Services. Categories: Services: Nonprofit donation calls. Categories: Services: Fundraising. Categories: Services: Technical support. Executive Summary: Summary: ListenTrust is a private bilingual call center and customer engagement provider founded in 2006 and headquartered in Portland, Maine, with contact center operations in Hermosillo, Mexico. Public sources describe the company as serving clients in the United States, Mexico, and broader Latin America through English- and Spanish-language support.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public profile identifies Tony Ricciardi as Co-Founder and President of ListenTrust.. Executives: Name: Tony Ricciardi. Executives: Title: Co-Founder and President. Recent News: Articles: Date: 2017-12-15. Articles: Title: ListenTrust Named a Bronze Winner for Best Place to Work in the 7th Annual Best in Biz Awards. Articles: Source: GlobeNewswire. Articles: Summary: Public announcement reported ListenTrust received a Bronze winner recognition for Best Place to Work.. Reputation & Reviews: Summary: Public review and directory sources confirm ListenTrust's presence on B2B listings, but the gathered sources do not provide a verifiable aggregate customer rating from a primary public review platform that can

Methodology

Listentrust's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 12 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.listentrust.com/

Email: sales@listentrust.com

Phone: 800-630-9221

LinkedIn: http://www.linkedin.com/company/listentrust

Frequently Asked Questions

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