One Call Concepts Inc scorecard

Company Overview

One Call Concepts Inc is a BPO company, founded in 1982, with approximately 100-249 employees. They specialize in Human Resources, Customer Support.

From a designated and efficient one-call notification center to software solutions for operators and state regulators, One Call Concepts is a full-service provider ensuring the safety of its clients and the general public. Public safety is paramount for One Call Concepts. They currently manage more than 25% of all 811 Call Before You Dig Centers.

Executive summary

Brand Profile: Voice: safety-focused. Voice: industry-specific. Voice: service-oriented. Tagline: When Safety is on the Line. Imagery Style: professional and operational, with emphasis on safety and infrastructure support. Client Value Proposition: Summary: One Call Concepts presents itself as a partner that helps contact centers reduce the risk of damage to underground facilities through outsourced notification-center operations and supporting software.[4][5]. Value Points: Title: Risk reduction. Value Points: Description: Public messaging emphasizes support for reducing the risk of damage to underground facilities.. Value Points: Title: Operational flexibility. Value Points: Description: The company states it can build, support, and maintain centers in brick-and-mortar or fully remote formats.. Value Points: Title: Workflow efficiency. Value Points: Description: Phone, app, and web ticket solutions are positioned to simplify intake, routing, and transcription.. Company Overview: Tagline: When Safety is on the Line. Highlights: Full-service provider for notification center services.[4][5]. Highlights: Offers end-to-end contact center management with customizable software.[4][5]. Highlights: Positions itself as a long-standing partner to contact centers supporting underground facility damage prevention.[4][5]. Description: One Call Concepts, Inc. is a full-service provider of notification center services for the damage prevention industry, offering customized software solutions and operations management for contact centers.[4][5]. Competitive Differentiators: Differentiators: Title: Damage-prevention specialization. Differentiators: Description: The company is focused on the underground utility damage prevention market rather than being a generalist BPO provider.. Differentiators: Title: End-to-end delivery model. Differentiators: Description: Public materials describe both software and operations management, suggesting an integrated service stack.. Differentiators: Title: Long operating history. Differentiators: Description: Public sources state the company has operated for about 40 years or was founded

Strengths

• Brand Profile: Voice: safety-focused. Voice: industry-specific. Voice: service-oriented. Tagline: When Safety is on the Line. Imagery Style: professional and operational, with emphasis on safety and infrastructure support. (public_web; observed 2026-08-17)
• Client Portfolio: Clients: Segment: state notification center. Clients: Industry: damage prevention / notification center. Clients: Client Name: Louisiana 811. Industry Concentration: damage prevention. Industry Concentration: notification centers. Industry Concentration: member utilities. Industry Concentration: utility damage prevention organizations. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: One Call Concepts presents itself as a partner that helps contact centers reduce the risk of damage to underground facilities through outsourced notification-center operations and supporting software.[4][5]. Value Points: Title: Risk reduction. Value Points: Description: Public messaging emphasizes support for reducing the risk of damage to underground facilities.. Value Points: Title: Operational flexibility. Value Points: Description: The company states it can build, support, and maintain centers in brick-and-mortar or fully remote formats.. Value Points:. (public_web; observed 2026-08-17)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-17)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 47

• egs: 48.8
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 33.8
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

One Call Concepts Inc's structured service taxonomy includes Human Resources, Customer Support. Client Portfolio: Clients: Segment: state notification center. Clients: Industry: damage prevention / notification center. Clients: Client Name: Louisiana 811. Industry Concentration: damage prevention. Industry Concentration: notification centers. Industry Concentration: member utilities. Industry Concentration: utility damage prevention organizations. Competitive Landscape: Competitors: Name: Unknown. Competitors: Evidence: No specific competitors were verified from public sources reviewed.. Competitors: Relationship: alternative. Positioning: A full-service contract provider for the damage prevention industry offering end-to-end contact center management plus customizable software and operational support.. Market Signals: 25% of state notification centers in the national 811 Call Before You Dig system reportedly rely on OCC notification services, software, reporting, accounting, and marketing support.. Differentiators: end-to-end contact center management. Differentiators: customizable software. Differentiators: operations management. Differentiators: support for notification centers and damage prevention organizations. Key Firmographics: Founded Year: 1982. Revenue Display: USD 25 million to USD 50 million (public third-party estimate). Sectors Display: Damage prevention. Sectors Display: Utility notification centers. Sectors Display: Contact center services. Sectors Display: Software and operations management. Headquarters Display: Hanover, Maryland, United States. Employee Count Display: 51 to 200 employees (public third-party estimate). Ownership Type Display: Private company. Reputation & Reviews: Summary: Public review data is mixed but limited; Indeed shows roughly mid-range employee ratings in the low-3s out of 5, while other review snippets include strong negative comments. No verified client-side service ratings were found in the public sources used here.[3][11]. Credentials: Detail: Updated January 7, 2026; based on 117 reviews.. Credentials: Rating: 3.2/5. Credentials: Platform: Indeed. Credentials: Detail: Company page summary based on 16 reviews shows ratings in the high-2s to low-3s across workplace categories.. Credentials: Rating: 2.9/5. Credentials: Platform: Indeed. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services &

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Hanover. Centers: Model: brick-and-mortar and fully remote. Centers: Country: United States. Hiring & Workforce Signals: Open Positions: Title: Contact center position. Open Positions: Seniority: unknown. Open Positions: Department: contact center. Executive Summary: Summary: One Call Concepts, Inc. appears to be a privately held BPO/contact-center services provider focused on the damage prevention and one-call notification center market, with software and operations support for utility-related call center workflows.[4][5][12]. Financial Health: Risk Factors: No public revenue, funding, debt, or transaction disclosures were verified from the sources reviewed.. Overall Health: unknown. Leadership & Executives: Executives: Bio: Public company material identifies Tom Hoff as the founder and notes that he is retired.. Executives: Name: Tom Hoff. Executives: Title: Founder (retired). Executives: Bio: Public directory data lists Chrissy Libber as Chief Technology Officer.. Executives: Name: Chrissy Libber. Executives: Title: CTO. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: customizable and innovative software. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: phone-based ticket solutions. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: app-based ticket solutions. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: web-based ticket solutions. Asset Logo: Visibility: public. Service: Human Resources. Description Long: - Home - About Us - Technology - Operations - Marketing - Outreach - Bill Pay - Contact Us - Employment Opportunities - Pioneering the software that set the standard for the industry - Participating in the Common Ground Alliance’s original best practices study - Working tirelessly on federal and state legislative efforts to support and advance our clients’

Methodology

One Call Concepts Inc's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Human Resources
• Customer Support

Contact

Website: https://www.occinc.com

Email: info@occinc.com

Phone: 410.712.0082

LinkedIn: http://www.linkedin.com/company/one-call-concepts

Frequently Asked Questions

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