Resolv Global scorecard

Company Overview

Resolv Global is a BPO company.

Executive summary

Brand Profile: Voice: Outcomes-oriented. Voice: Growth-focused. Voice: AI-forward. Voice: Operationally confident. Tagline: Global BPO Services That Scale With Your Business. Imagery Style: Modern corporate/digital brand presentation with emphasis on global operations, technology, and customer outcomes. Client Value Proposition: Summary: Resolv Global’s public positioning centers on reducing operating friction, improving customer experience, and enabling scale through multilingual delivery, AI-assisted operations, and flexible staffing models.. Value Points: Title: Scale across geographies and time zones. Value Points: Description: Public materials say the company can support global operations with localized talent and around-the-clock coverage.. Value Points: Title: Improve customer operations outcomes. Value Points: Description: The ROS framework is described as designed to produce measurable business outcomes rather than only lowering headcount costs.. Value Points: Title: Support multiple functions in one provider. Value Points: Description: The company markets CX, technical support, collections, back-office, sales, healthcare, and staffing services under one umbrella.. Company Overview: Tagline: Global BPO Services | Customer Support & Outsourcing. Highlights: Positions itself as an outcomes-focused alternative to traditional BPO.. Highlights: Promotes a global footprint and 24/7 operations.. Highlights: Emphasizes multilingual delivery and flexible staffing models.. Description: Resolv Global presents itself as a global BPO and customer operations provider that combines AI, technology, and human teams through its Resolv Operating System (ROS) to deliver measurable business outcomes.. Competitive Differentiators: Differentiators: Title: Outcomes-first operating model. Differentiators: Description: Resolv says it has retired the traditional BPO label and instead sells outcomes through the Resolv Operating System.. Differentiators: Title: AI plus human-team integration. Differentiators: Description: The company emphasizes combining AI, operational intelligence, technology, and world-class teams

Strengths

• Brand Profile: Voice: Outcomes-oriented. Voice: Growth-focused. Voice: AI-forward. Voice: Operationally confident. Tagline: Global BPO Services That Scale With Your Business. Imagery Style: Modern corporate/digital brand presentation with emphasis on global operations, technology, and customer outcomes. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Resolv Global’s public positioning centers on reducing operating friction, improving customer experience, and enabling scale through multilingual delivery, AI-assisted operations, and flexible staffing models.. Value Points: Title: Scale across geographies and time zones. Value Points: Description: Public materials say the company can support global operations with localized talent and around-the-clock coverage.. Value Points: Title: Improve customer operations outcomes. Value Points: Description: The ROS framework is described as designed to produce measurable business outcomes rather. (public_web; observed 2026-08-26)
• Company Overview: Tagline: Global BPO Services | Customer Support & Outsourcing. Highlights: Positions itself as an outcomes-focused alternative to traditional BPO.. Highlights: Promotes a global footprint and 24/7 operations.. Highlights: Emphasizes multilingual delivery and flexible staffing models.. Description: Resolv Global presents itself as a global BPO and customer operations provider that combines AI, technology, and human teams through its Resolv Operating System (ROS) to deliver measurable business outcomes.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Traditional BPO providers. Competitors: Evidence: Resolv explicitly says it has retired the BPO label and sells outcomes rather than seats and hours.. Competitors: Relationship: alternative. Competitors: Name: Multilingual contact center outsourcing providers. Competitors: Evidence: Resolv markets multilingual contact center as a service and customer operations outsourcing.. Competitors: Relationship: direct. Competitors: Name: AI-enabled CX outsourcing providers. Competitors: Evidence: Resolv emphasizes AI, operational intelligence, and automation in customer operations.. Competitors: Relationship: direct. Positioning: Positions itself as an outcome-driven alternative to traditional BPO, emphasizing AI, operating systems, and global multilingual delivery rather than seat-based outsourcing.. Market Signals: Claims 12 global delivery hubs and 18+ languages on LinkedIn. Market Signals: Lists delivery across North America, Latin America, Europe, Africa, Asia, and the Middle East on its locations page. Market Signals: Markets onshore, nearshore, and offshore contact center outsourcing. Differentiators: ROS operating system framework. Differentiators: Outcome-based positioning instead of seat-based outsourcing. Differentiators: Global. Key Firmographics: Sectors Display: BPO. Sectors Display: Customer Experience. Sectors Display: Outsourcing and Offshoring Consulting. Sectors Display: Financial Services. Sectors Display: Healthcare. Sectors Display: Ecommerce. Sectors Display: Retail. Sectors Display: Telecommunications. Headquarters Display: Plano, Texas, United States (LinkedIn company location). Employee Count Display: 2,000+ global professionals (reported on third-party company profile). Ownership Type Display: Private company. Leadership & Executives: Executives: Bio: Public LinkedIn profile identifies him as Co-Founder of Resolv Global and describes involvement in BPO services focused on South Africa and Colombia, with attention to debt collections and customer experience.. Executives: Name: Dr. Louis Siebrits. Executives: Title: Co-Founder / Partner. Executives: Bio: Public LinkedIn profile identifies him as Co-Founder at Resolv.Global and describes leadership in BPO services for South Africa and Colombia, with experience in debt collections

Geography

Delivery Center Details: Centers: City: Plano. Centers: Country: United States. Centers: City: Johannesburg. Centers: Country: South Africa. Centers: City: Bogotá. Centers: Country: Colombia. Centers: City: Lima. Centers: Country: Peru. Centers: City: Ho Chi Minh City. Centers: Country: Vietnam. Centers: City: Manila. Centers: Country: Philippines. Centers: City: Nairobi. Centers: Country: Kenya. Centers: City: Tashkent. Centers: Country: Uzbekistan. Centers: City: Cairo. Centers: Country: Egypt. Centers: City: Tirana. Centers: Country: Albania. Centers: City: Mexico City. Centers: Country: Mexico. Hiring & Workforce Signals: Open Positions: Title: BPO AI Solutions Architect. Open Positions: Location: New York, NY, US. Open Positions: Seniority: Unknown. Open Positions: Department: Unknown. Pricing & Engagement: Models: Name: Customized BPO solution. Models: Best For: Buyers seeking a bespoke outsourcing arrangement. Models: Description: The company describes its offering as tailored to business needs rather than standardized seat-based pricing.. Models: Name: Onshore, nearshore, and offshore contact center outsourcing. Models: Best For: Organizations needing geographic flexibility and distributed coverage. Models: Description: Marketing materials present multiple delivery geographies and staffing configurations.. Models: Name: Flexible on-site, hybrid, and remote staffing. Models: Best For: Teams that need scalable workforce deployment. Models: Description: LinkedIn materials describe staffing models that can be adapted to client needs.. Summary: Public sources do not disclose standard pricing, rate cards, minimums, or contract terms. The available materials indicate customized, flexible engagement rather than a published price list.. Executive Summary: Summary: Resolv Global is a BPO and outsourcing provider that markets multilingual, globally distributed customer operations supported by AI, operational intelligence, and flexible delivery hubs. Public sources describe it as serving customer experience, technical support,

Methodology

Resolv Global's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://resolv.global/

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes