Tel Us Call Center scorecard

Company Overview

Tel Us Call Center is a BPO company, founded in 1988, with approximately 1-49 employees. They specialize in Customer Support.

This highly experienced BPO company is dedicated to providing customized call center and virtual office service plans to each of their clients, prioritizing excellent customer service and client business growth. Tel-Us Call Center has been a mainstay in United States-based BPO services for over 40 years, working with clients in industries ranging from legal and medical to property management. The company’s most recent reported revenue was $5 million.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: availability-focused. Imagery Style: service-oriented corporate web presence. Client Value Proposition: Summary: Tel-Us Call Center positions its service around always-available human call coverage and outsourced communication handling for businesses that need reliable caller response.. Value Points: Title: Never-miss-call availability. Value Points: Description: The company promotes 24/7/365 live answering so callers can be handled at any time.. Value Points: Title: Overflow support. Value Points: Description: Public service copy says businesses can use the company for overflow calls or fully outsource answering needs.. Value Points: Title: Operational continuity. Value Points: Description: The offering is framed as a way to maintain consistent caller support when internal staff are unavailable.. Company Overview: Tagline: 24-Hour Answering Service in the USA. Highlights: Headquartered in Los Angeles, California. Highlights: Operates 24/7/365. Highlights: Described as an award-winning outsourced call center. Highlights: Serving clients across multiple industries including legal, medical, and property management. Description: Tel-Us Call Center is a Los Angeles-based call center and answering service provider offering 24/7/365 live answering and related outsourced communication support.. Competitive Differentiators: Differentiators: Title: 24/7/365 live coverage. Differentiators: Description: Public materials emphasize continuous answering-service availability around the clock, every day of the year.. Differentiators: Title: Long operating history. Differentiators: Description: The company states it has offered call center and answering services since 1979.. Differentiators: Title: Industry coverage. Differentiators: Description: Public directory coverage notes experience serving legal, medical, and property management clients.. Differentiators: Title: U.S.-based positioning. Differentiators: Description: Public listing describes the company as a U.S.-based call center provider headquartered in Los Angeles.. Key Firmographics: Founded Year: 1979.

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: availability-focused. Imagery Style: service-oriented corporate web presence. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Tel-Us Call Center positions its service around always-available human call coverage and outsourced communication handling for businesses that need reliable caller response.. Value Points: Title: Never-miss-call availability. Value Points: Description: The company promotes 24/7/365 live answering so callers can be handled at any time.. Value Points: Title: Overflow support. Value Points: Description: Public service copy says businesses can use the company for overflow calls or fully outsource answering needs.. Value Points: Title: Operational continuity.. (public_web; observed 2026-08-26)
• Company Overview: Tagline: 24-Hour Answering Service in the USA. Highlights: Headquartered in Los Angeles, California. Highlights: Operates 24/7/365. Highlights: Described as an award-winning outsourced call center. Highlights: Serving clients across multiple industries including legal, medical, and property management. Description: Tel-Us Call Center is a Los Angeles-based call center and answering service provider offering 24/7/365 live answering and related outsourced communication support.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 46

• egs: 47.9
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.3
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Tel Us Call Center's structured service taxonomy includes Customer Support. Competitive Landscape: Competitors: Name: AnswerConnect. Competitors: Evidence: Alternative provider of live answering and call center services.. Competitors: Relationship: direct. Competitors: Name: PATLive. Competitors: Evidence: Alternative provider of answering and virtual receptionist services.. Competitors: Relationship: direct. Competitors: Name: Davinci Virtual. Competitors: Evidence: Alternative virtual office and receptionist services provider.. Competitors: Relationship: adjacent. Positioning: 24/7 outsourced answering and call center services for U.S.-based clients, with emphasis on live answering and virtual office support.. Market Signals: Outsource Accelerator describes the company as a longstanding U.S.-based BPO provider serving legal, medical, and property management clients.. Market Signals: Public website emphasizes customized inbound answering and call center packages.. Market Signals: LinkedIn lists a Los Angeles HQ presence.. Differentiators: 24/7/365 availability. Differentiators: U.S.-based service positioning. Differentiators: Long operating history since 1979. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Answering services. Categories: Services: Live answering. Categories: Services: Overflow call handling. Categories: Services: 24/7/365 call coverage. Categories: Name: Call center services. Categories: Services: Inbound call handling. Categories: Services: Customer communication support. Categories: Name: Virtual office services. Categories: Services: Virtual office support. Executive Summary: Summary: Tel-Us Call Center is a long-running U.S. BPO provider focused on live answering, call center support, and virtual office services, with public sources indicating operations since 1979 and a Los Angeles headquarters.. Delivery Center Details: Centers: City: Los Angeles. Centers: Model: HQ. Centers: Country: United States. Financial Health: Overall Health: unknown. Pricing & Engagement: Summary: No public pricing, rate card, or contract structure was verified from the available sources.. Reputation & Reviews: Summary: Public review evidence is limited in the gathered sources; Indeed shows a small number of employee reviews, but no reliable platform rating was

Geography

Countries listed in the structured record include -. Asset Logo: Visibility: public. Asset Favicon: Visibility: public.

Methodology

Tel Us Call Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 56 distinct source URLs and retained 52 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support

Contact

Website: https://www.tel-us.com

Email: info@tel-us.com

Phone: (800) 999-1996

LinkedIn: http://www.linkedin.com/company/tel-us-call-center

Frequently Asked Questions

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