The Cmi Group scorecard

Company Overview

The Cmi Group is a BPO company, founded in 1985, with approximately 500-999 employees. They specialize in Finance & Accounting, Accounts Receivable, Customer Support.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.

Executive summary

Client Value Proposition: Summary: Public sources position The CMI Group as a provider of operational efficiency and revenue uplift through outsourced customer care, receivables, and revenue cycle services.. Value Points: Title: Operational efficiency. Value Points: Description: The company’s service mix is described as helping clients improve operational efficiency through outsourced BPO and contact center work.. Value Points: Title: Revenue protection and recovery. Value Points: Description: Receivables, collections, and revenue cycle services are positioned to support cash-flow recovery and billing performance.. Value Points: Title: Industry fit. Value Points: Description: Published sector coverage suggests the company is structured to support regulated or process-intensive industries.. Company Overview: Highlights: Founded in 1985. Highlights: Provides BPO, ARM, and revenue cycle services. Highlights: Serves multiple industries including telecommunications, healthcare, utilities, toll authorities, and financial services. Description: The CMI Group is a business process outsourcing and receivables management provider offering customer care, revenue cycle management, accounts receivable management, and omni-channel communication services.. Competitive Differentiators: Differentiators: Title: Broad receivables-and-care service mix. Differentiators: Description: Public profiles describe the company as combining customer care, revenue cycle, collections, and contact center capabilities rather than offering a single narrow service line.. Differentiators: Title: Industry-specific focus. Differentiators: Description: The company is publicly associated with sectors including telecom, healthcare, utilities, tolling, and financial services, indicating vertical specialization.. Differentiators: Title: Long operating history. Differentiators: Description: The company is publicly described as founded in 1985, suggesting multi-decade operating experience in BPO and receivables services.. Key Firmographics: Founded Year: 1985. Sectors Display: Telecommunications/Cable/Satellite. Sectors Display: Healthcare. Sectors Display: Utilities. Sectors Display: Toll Authority. Sectors Display: Financial services.

Strengths

• Client Value Proposition: Summary: Public sources position The CMI Group as a provider of operational efficiency and revenue uplift through outsourced customer care, receivables, and revenue cycle services.. Value Points: Title: Operational efficiency. Value Points: Description: The company’s service mix is described as helping clients improve operational efficiency through outsourced BPO and contact center work.. Value Points: Title: Revenue protection and recovery. Value Points: Description: Receivables, collections, and revenue cycle services are positioned to support cash-flow recovery and. (public_web; observed 2026-08-26)
• Company Overview: Highlights: Founded in 1985. Highlights: Provides BPO, ARM, and revenue cycle services. Highlights: Serves multiple industries including telecommunications, healthcare, utilities, toll authorities, and financial services. Description: The CMI Group is a business process outsourcing and receivables management provider offering customer care, revenue cycle management, accounts receivable management, and omni-channel communication services.. (public_web; observed 2026-08-26)
• Competitive Differentiators: Differentiators: Title: Broad receivables-and-care service mix. Differentiators: Description: Public profiles describe the company as combining customer care, revenue cycle, collections, and contact center capabilities rather than offering a single narrow service line.. Differentiators: Title: Industry-specific focus. Differentiators: Description: The company is publicly associated with sectors including telecom, healthcare, utilities, tolling, and financial services, indicating vertical specialization.. Differentiators: Title: Long operating history. Differentiators: Description: The company is publicly described as founded in 1985, suggesting multi-decade operating. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-06-03)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2024-12-18)

Firmographics

GB100 score

Overall score: 49

• egs: 48.4
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 44.6
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

The Cmi Group's structured service taxonomy includes Finance & Accounting, Accounts Receivable, Customer Support. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer care. Categories: Services: Customer Care Solutions. Categories: Services: Customer service / call center services. Categories: Services: Customer retention services. Categories: Name: Revenue and receivables. Categories: Services: Revenue Cycle Management. Categories: Services: Accounts receivable management. Categories: Services: 1st party collections. Categories: Services: 3rd party collections. Categories: Services: Debt recovery. Categories: Name: Communications. Categories: Services: Omni-channel communication. Categories: Services: Contact center services. Executive Summary: Summary: The CMI Group is a long-established U.S.-based BPO and receivables management provider focused on customer care, revenue cycle management, and accounts receivable solutions, with industry coverage spanning telecom, healthcare, utilities, tolling, and financial services.. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.. Competitive Landscape: Competitors: Name: null. Competitors: Relationship: alternative. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Bryan Jaskolka. Executives: Title: Founder and Chief Executive Officer. Executives: Name: Elizabeth Wood. Executives: Title: Chief Operating Officer. Executives: Name: Kevin Fettig. Executives: Title: President. Recent News: Articles: Date: 2017-08-01. Articles: Title: Tom Nusspickel Joins The CMI Group as Chief Operating Officer. Articles: Source: insideARM. Articles: Summary: Announcement of a COO appointment at The CMI Group.. Articles: Date: 2024-07-16. Articles: Title: The Affiliated Group Changes Name to CMI Group. Articles: Source: insideARM. Articles: Summary: Coverage of a corporate rebranding event involving The CMI Group.. Contact Phone: 800-377-7713. Contact Email: jobs@thecmigroup.com.

Geography

Countries listed in the structured record include -.

Methodology

The Cmi Group's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 10 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Finance & Accounting
• Accounts Receivable
• Customer Support

Contact

Website: https://www.thecmigroup.com

Email: jobs@thecmigroup.com

Phone: 1-800-377-7713

LinkedIn: http://www.linkedin.com/company/the-cmi-group

Frequently Asked Questions

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