All About You Answering Service scorecard

Company Overview

All About You Answering Service is a BPO company. They specialize in Technical Support, Customer Support.

**All About You Answering Service** (AAY) is a live customer support and receptionist service operated as a social enterprise of the _Center for Living and Learning_ (CLL), a nonprofit organization founded in 1993. Since 2001, AAY has combined professional call handling for businesses with hands-on training and transitional employment for CLL program graduates. The success of All About You is centered on two ingredients: Provide a live telephone answering service specializing in providing businesses with professional and friendly representatives who will help their customers get the service and professionalism that they deserve through our telephone answering service and simultaneously help disadvantaged individuals acquire and maintain stable employment. CLL’s newest endeavor is bringing back the human touch to small businesses. With this professional answering service, independent companies, and individuals may have their calls answered by our skilled customer service specialists. These specialists are trained from CLL’s apprenticeship program so that they are adequately equipped to run this professional answering service. Individuals in this program act as a virtual receptionist, answering calls, taking messages and providing valuable customer support and much needed human interaction that is so valuable to small businesses’ reputation in this busy day and age.

Executive summary

Brand Profile: Voice: customer-service oriented. Imagery Style: service-oriented corporate website styling. Client Value Proposition: Summary: The company positions its service as a way to provide a dedicated customer care and administration assistant without the overhead of hiring in-house staff.. Value Points: Title: Reduced overhead. Value Points: Description: Public service copy states that clients can obtain a dedicated customer care and administration assistant without the overhead.. Value Points: Title: Responsiveness. Value Points: Description: Live answering, voicemail monitoring, urgent message forwarding, and scheduled coverage are designed to reduce missed opportunities.. Value Points: Title: Personalized handling. Value Points: Description: Personalized scripting and dedicated representatives are presented as ways to keep customer touchpoints professional and consistent.. Company Overview: Tagline: All About You Answering Service presents itself as a customer service support center and live answering provider.. Highlights: Live customer service support center. Highlights: Social enterprise of the Center for Living and Learning. Highlights: Customizable services and cloud-based contact care technology. Highlights: Bilingual English/Spanish support. Highlights: Business-hours live answering with after-hours voicemail. Description: All About You Answering Service is a live answering and customer service support center associated with the Center for Living and Learning. Public sources describe it as a social enterprise that offers customizable services, cloud-based contact care support, and dedicated representatives for business call handling.. Competitive Differentiators: Differentiators: Title: Social enterprise model. Differentiators: Description: Public descriptions identify the company as a social enterprise of the Center for Living and Learning, tying the service to workforce-development and community-impact goals.. Differentiators: Title: Customizable live support. Differentiators: Description: The company emphasizes customizable service plans, personalized

Strengths

• Brand Profile: Voice: customer-service oriented. Imagery Style: service-oriented corporate website styling. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: The company positions its service as a way to provide a dedicated customer care and administration assistant without the overhead of hiring in-house staff.. Value Points: Title: Reduced overhead. Value Points: Description: Public service copy states that clients can obtain a dedicated customer care and administration assistant without the overhead.. Value Points: Title: Responsiveness. Value Points: Description: Live answering, voicemail monitoring, urgent message forwarding, and scheduled coverage are designed to reduce missed opportunities.. Value. (public_web; observed 2026-08-26)
• Company Overview: Tagline: All About You Answering Service presents itself as a customer service support center and live answering provider.. Highlights: Live customer service support center. Highlights: Social enterprise of the Center for Living and Learning. Highlights: Customizable services and cloud-based contact care technology. Highlights: Bilingual English/Spanish support. Highlights: Business-hours live answering with after-hours voicemail. Description: All About You Answering Service is a live answering and customer service support center associated with the Center for Living and. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

All About You Answering Service's structured service taxonomy includes Technical Support, Customer Support. Competitive Landscape: Competitors: Name: AnsweringService.com. Competitors: Evidence: Publicly markets live call answering and virtual receptionist services, similar to the core category.. Competitors: Relationship: alternative. Positioning: customer service support center focused on client success. Market Signals: The company describes itself as a customer service support center committed to client success.. Key Firmographics: Founded Year: 2001. Sectors Display: Business services. Sectors Display: Customer service. Sectors Display: Answering services. Sectors Display: Administrative support. Headquarters Display: 14549 Archwood Street, Van Nuys, CA 91405. Ownership Type Display: Social enterprise of the Center for Living and Learning. Pricing & Engagement: Models: Name: Quote-based custom engagement. Models: Best For: Businesses needing tailored call-handling or administrative support. Models: Description: The website has a request-a-quote flow rather than public rates.. Models: Name: Live business-hours coverage. Models: Best For: Organizations needing daytime receptionist coverage. Models: Description: Live answering is listed for Monday–Friday, 8:00 a.m. to 5:00 p.m. PT.. Models: Name: After-hours voicemail/overflow support. Models: Best For: Businesses needing limited or supplemental coverage. Models: Description: The quote form includes after-hours, weekend, overflow-only, and campaign/project-based options.. Summary: Public sources do not disclose standardized pricing or rate cards. The company appears to use a quote-based engagement model with service selections for live, after-hours, overflow, and project-based support.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Quality Customer Care. Categories: Services: General customer service support. Categories: Services: Call patching or call forwarding. Categories: Services: Live receptionist message taking. Categories: Services: If messages. Categories: Services: Call monitoring and recording. Categories: Services: Voicemail. Categories: Services: Web callback. Categories: Services: Take messages. Categories: Services: Send messages by email or text. Categories: Services: Faxing and scheduling. Categories: Services: Toll-free numbers. Categories:

Geography

Executive Summary: Summary: All About You Answering Service is a Van Nuys, California-based answering service and customer service center that provides live call handling, message taking, scheduling, forwarding, and related business support. Public materials also frame it as a social enterprise connected to the Center for Living and Learning.. Description Long: **All About You Answering Service** (AAY) is a live customer support and receptionist service operated as a social enterprise of the _Center for Living and Learning_ (CLL), a nonprofit organization founded in 1993. Since 2001, AAY has combined professional call handling for businesses with hands-on training and transitional employment for CLL program graduates. The success of All About You is centered on two ingredients: Provide a live telephone answering service specializing in providing businesses with professional and friendly representatives who will help their customers get the service and professionalism that they deserve through our telephone answering service and simultaneously help disadvantaged individuals acquire and maintain stable employment. CLL’s newest endeavor is bringing back the human touch to small businesses. With this professional answering service, independent companies, and individuals may have their calls answered by our skilled customer service specialists. These specialists are trained from CLL’s apprenticeship program so that they are adequately equipped to run this professional answering service. Individuals in this program act as a virtual receptionist, answering calls, taking messages and providing valuable customer support and much needed human interaction that is so valuable to small businesses’ reputation in this busy day and age.. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: No public third-party review

Methodology

All About You Answering Service's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 7 distinct source URLs and retained 16 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Technical Support
• Customer Support

Contact

Website: https://allaboutyouansweringservice.com/

Phone: 818-736-4179

Frequently Asked Questions

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