Connempathy scorecard

Company Overview

Connempathy is a BPO company, founded in 2006, with approximately 250-499 employees. They specialize in Technical Support, Customer Support. They serve the E-commerce & Retail industries.

By employing people with experience in or passion for customer service, Connempathy creates opportunities for individuals who need to work from home, have bilingual capabilities, or have other considerations. Connempathy operates as customer-centric organization that has landed on the list of California’s companies with more than $10 million in revenue. It’s also a noted San Diego business with more than 50 employees. Connempathy is dedicated to the idea of bringing a personal touch back into the world of customer service. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: customer-centric. Voice: professional. Voice: supportive. Voice: empathy-driven. Tagline: The Ultimate Solution Provider for Contact Center Solutions & BPO. Imagery Style: Service-oriented contact center branding with emphasis on multilingual support and customer experience. Client Value Proposition: Summary: Connempathy positions itself as a scalable outsourced support partner for businesses that want multilingual customer experience, technical support, and back-office coverage through nearshore delivery.. Value Points: Title: Scalable outsourced coverage. Value Points: Description: Public copy emphasizes flexible support for startup, small, and mid-sized businesses.. Value Points: Title: Customer experience focus. Value Points: Description: Messaging centers on customer loyalty, satisfaction, and engagement.. Value Points: Title: Multi-channel support. Value Points: Description: Support is described across voice, chat, email, and social media.. Value Points: Title: Operational breadth. Value Points: Description: Public sources describe a mix of customer support, technical support, sales, and back-office services.. Company Overview: Tagline: The Ultimate Solution Provider for Contact Center Solutions & BPO. Highlights: Contact center solutions and BPO provider. Highlights: Multilingual support in English and Spanish. Highlights: Voice, live chat, email, and social media support. Highlights: Nearshore delivery with San Diego and Tijuana references. Description: Connempathy presents itself as a contact center solutions and BPO provider focused on multilingual customer support, technical support, and remote service delivery.. Competitive Differentiators: Differentiators: Title: Nearshore positioning. Differentiators: Description: Public materials emphasize proximity to the U.S. market and a nearshore delivery model tied to Mexico and Southern California references.. Differentiators: Title: Bilingual service delivery. Differentiators: Description: The company publicly highlights English and Spanish support for customer-facing operations.. Differentiators: Title: Omnichannel support. Differentiators: Description:

Strengths

• Brand Profile: Voice: customer-centric. Voice: professional. Voice: supportive. Voice: empathy-driven. Tagline: The Ultimate Solution Provider for Contact Center Solutions & BPO. Imagery Style: Service-oriented contact center branding with emphasis on multilingual support and customer experience. (public_web; observed 2024-07-04)
• Client Value Proposition: Summary: Connempathy positions itself as a scalable outsourced support partner for businesses that want multilingual customer experience, technical support, and back-office coverage through nearshore delivery.. Value Points: Title: Scalable outsourced coverage. Value Points: Description: Public copy emphasizes flexible support for startup, small, and mid-sized businesses.. Value Points: Title: Customer experience focus. Value Points: Description: Messaging centers on customer loyalty, satisfaction, and engagement.. Value Points: Title: Multi-channel support. Value Points: Description: Support is described across voice,. (public_web; observed 2026-08-25)
• Company Overview: Tagline: The Ultimate Solution Provider for Contact Center Solutions & BPO. Highlights: Contact center solutions and BPO provider. Highlights: Multilingual support in English and Spanish. Highlights: Voice, live chat, email, and social media support. Highlights: Nearshore delivery with San Diego and Tijuana references. Description: Connempathy presents itself as a contact center solutions and BPO provider focused on multilingual customer support, technical support, and remote service delivery.. (public_web; observed 2024-07-04)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2024-07-04)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-02-12)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 44

• egs: 41
• growth: 44.4
• reputation: 51.4
• ai_readiness: 50
• market_footprint: 33.7
• digital_readiness: 41.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Connempathy's structured service taxonomy includes Technical Support, Customer Support. Competitive Landscape: Competitors: Name: Generic nearshore BPO providers. Competitors: Evidence: Connempathy is described as a nearshore BPO/contact center provider with bilingual English/Spanish service and San Diego/Tijuana presence.. Competitors: Relationship: direct. Competitors: Name: General contact center outsourcing firms. Competitors: Evidence: Public descriptions position Connempathy as a contact center solutions and BPO services provider.. Competitors: Relationship: direct. Positioning: Nearshore contact center and BPO provider emphasizing multilingual customer support, close US-Mexico proximity, and omnichannel service delivery.. Market Signals: Listed across BPO directories and company-profile sites as an outsourcing/contact center provider. Market Signals: Public site highlights omnichannel contact center and customer experience offerings. Differentiators: Nearshore San Diego/Tijuana footprint. Differentiators: Bilingual English/Spanish support. Differentiators: Omnichannel voice, chat, social media, and email coverage. Differentiators: Emphasis on customer-centric service. Pricing & Engagement: Models: Name: Custom quote. Models: Best For: Clients needing bespoke BPO or contact center engagements. Models: Description: Pricing appears to be tailored to project scope and service mix rather than publicly posted.. Models: Name: Nearshore / offshore options. Models: Best For: Clients comparing geography, language coverage, and operating cost. Models: Description: Public directory language indicates multiple delivery models may be available.. Summary: Public sources do not provide published rate cards or fixed pricing. Directory coverage indicates pricing varies by client need, with nearshore and offshore options mentioned.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Voice support. Categories: Services: Chat support. Categories: Services: Email support. Categories: Services: Social media support. Categories: Name: Technical support. Categories: Services: Tier 1 technical support. Categories: Services: Troubleshooting. Categories: Services: Issue identification and escalation. Categories: Name: Sales and contact center. Categories: Services: Inbound inside sales. Categories: Services: Lead conversion.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: San Diego. Centers: Model: nearshore. Centers: Country: United States. Centers: Languages: English. Centers: Languages: Spanish. Centers: City: Tijuana. Centers: Model: nearshore. Centers: Country: Mexico. Centers: Languages: English. Centers: Languages: Spanish. Key Firmographics: Founded Year: 2010. Sectors Display: BPO. Sectors Display: Contact center. Sectors Display: Customer support. Sectors Display: Technical support. Sectors Display: Outsourcing and offshoring consulting. Headquarters Display: San Diego, California / Chula Vista, California / Tijuana, Mexico references appear in public sources. Employee Count Display: 201-500 (public directory estimate). Reputation & Reviews: Summary: Public review-style directory sources describe Connempathy as a BPO and contact center provider, but there is not enough public evidence here to verify consistent third-party ratings or review volumes.. Executive Summary: Summary: Connempathy is publicly described as a nearshore contact center and BPO provider serving client support, technical support, and related outsourced operations. Public sources indicate the company began in 2010 and operates with a bilingual, customer-centric positioning.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Publicly listed as founder and general manager of Connempathy.. Executives: Name: Ruben Rosas. Executives: Title: Founder & GM. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: Omnichannel Experience Management (OXM) platform. Proprietary Tech: Omnichannel Experience Management (OXM) platform. Asset Logo: Visibility: public. Service: Technical Support. Service: Customer Support. Description Long: Dedicated bilingual agents in LATAM — same time zones as the U.S., a fraction of in-house costs, and none of the risks of cheap offshore outsourcing. Order tracking, returns, live chat for Shopify & WooCommerce, pre-sale questions, and

Methodology

Connempathy's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 12 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.connempathy.com

Email: sales@connempathy.com

Phone: (619)-722-5113

LinkedIn: http://www.linkedin.com/company/connempathy

Frequently Asked Questions

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