Talksure scorecard

Company Overview

Talksure is a BPO company, founded in 2010, with approximately 500-999 employees. They specialize in Recruitment.

As winners of the Best Large Outsourced Call Centre EMEA Region award in 2019, TalkSure is rapidly growing in revenue and physical reach. As of 2016, the company expanded its services to Australia and registered with the ADMA. With a range of 501-1,000 employees, TalkSure is still a mid-size BPO service but reportedly speaks to 65,000 potential clients a day and completes approximately 30,000 sales per month. As of 2021, their annual revenue is about $53 million.

Executive summary

Brand Profile: Voice: customer engagement. Voice: innovation. Voice: financial services. Voice: multi-channel. Imagery Style: corporate and customer-engagement oriented. Client Value Proposition: Summary: Talksure’s public value proposition is centered on outsourced customer engagement, sales support, and service operations that help clients manage distribution, customer queries, and growth-oriented campaigns.. Value Points: Title: Operational support. Value Points: Description: Manages partner distribution, outsource solutions, and customer-care queries from a centralized operating model.. Value Points: Title: Revenue-oriented engagement. Value Points: Description: Public descriptions emphasize sales, upsell, retention, and response-based marketing capabilities.. Value Points: Title: Industry-relevant specialization. Value Points: Description: Insurance-related workflows and financial-services positioning appear repeatedly across public sources.. Company Overview: Tagline: Established in 2010, Talksure is presented as a South Africa-based financial services and customer engagement company.. Highlights: Established in 2010. Highlights: Based in Umhlanga, KwaZulu-Natal. Highlights: Operates a customer engagement / contact-centre model. Highlights: Described publicly as an independent financial services provider. Highlights: Manages partner distribution, outsource solutions, and customer care queries. Description: Talksure’s public website describes the company as a financial powerhouse and a high-performance hub that manages partner distribution, outsource solutions, and customer care queries, alongside its own products and services. Public sources also describe it as an independent financial services provider and BPO/contact-centre operator based in Umhlanga, KwaZulu-Natal.. Competitive Differentiators: Differentiators: Title: Integrated financial-services and BPO positioning. Differentiators: Description: Public sources consistently frame Talksure as both a financial services provider and a BPO/contact-centre operator, which differentiates it from generic call-centre firms.. Differentiators: Title: Multi-channel customer engagement model. Differentiators: Description: The company is described as handling outbound sales, digital response campaigns,

Strengths

• Brand Profile: Voice: customer engagement. Voice: innovation. Voice: financial services. Voice: multi-channel. Imagery Style: corporate and customer-engagement oriented. (public_web; observed 2025-11-03)
• Client Value Proposition: Summary: Talksure’s public value proposition is centered on outsourced customer engagement, sales support, and service operations that help clients manage distribution, customer queries, and growth-oriented campaigns.. Value Points: Title: Operational support. Value Points: Description: Manages partner distribution, outsource solutions, and customer-care queries from a centralized operating model.. Value Points: Title: Revenue-oriented engagement. Value Points: Description: Public descriptions emphasize sales, upsell, retention, and response-based marketing capabilities.. Value Points: Title: Industry-relevant specialization. Value Points: Description: Insurance-related workflows. (public_web; observed 2025-11-03)
• Company Overview: Tagline: Established in 2010, Talksure is presented as a South Africa-based financial services and customer engagement company.. Highlights: Established in 2010. Highlights: Based in Umhlanga, KwaZulu-Natal. Highlights: Operates a customer engagement / contact-centre model. Highlights: Described publicly as an independent financial services provider. Highlights: Manages partner distribution, outsource solutions, and customer care queries. Description: Talksure’s public website describes the company as a financial powerhouse and a high-performance hub that manages partner distribution, outsource solutions, and. (public_web; observed 2025-11-03)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-11-03)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-01-19)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 47

• egs: 42.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 41.8
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Talksure's structured service taxonomy includes Recruitment. Competitive Landscape: Competitors: Name: Outsourced contact centre providers in South Africa. Competitors: Evidence: Talksure is described as a BPO/contact-centre and outsource business services partner.. Competitors: Relationship: direct. Competitors: Name: Financial services sales outsourcers. Competitors: Evidence: Public descriptions place Talksure in insurance and financial-services outsourcing.. Competitors: Relationship: direct. Competitors: Name: General customer engagement providers. Competitors: Evidence: Talksure markets multi-channel customer engagement solutions.. Competitors: Relationship: adjacent. Positioning: South Africa-based financial services and outsourcing/contact-centre provider focused on customer engagement and sales.. Market Signals: Operating a 1,200-seat contact centre in Umhlanga. Market Signals: Serving South African and international markets. Market Signals: Expansion internationally has been reported. Differentiators: Established in 2010. Differentiators: Umhlanga-based contact centre. Differentiators: Multi-channel B2C and B2B customer engagement. Differentiators: Financial-services orientation. Key Firmographics: Founded Year: 2010. Sectors Display: Financial services. Sectors Display: Insurance. Sectors Display: BPO / contact centre. Sectors Display: Customer engagement. Sectors Display: Outsourcing. Headquarters Display: Umhlanga, KwaZulu-Natal, South Africa. Ownership Type Display: Independent financial services provider. Recent News: Articles: Date: 2019-07-05. Articles: Title: Talksure expands internationally. Articles: Source: ITWeb. Articles: Summary: ITWeb reported that Talksure was expanding internationally and described it as an independent financial services company specialising in outsourcing.. Reputation & Reviews: Summary: Public review and directory sources suggest Talksure is a sizable and established South African contact-centre and financial-services employer, but reliable third-party ratings are limited in the sources reviewed. One directory-style source associates the company with a large headcount claim, but that figure is not independently verified here and is therefore not used.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer engagement and contact-centre operations. Categories: Services: Customer care queries. Categories: Services: Outsource solutions management. Categories: Services:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Umhlanga. Centers: Model: contact_centre. Centers: Seats: 1200. Centers: Country: South Africa. Centers: Timezone: Africa/Johannesburg. Executive Summary: Summary: Talksure is a South Africa-based outsourced customer engagement and financial services provider, founded in 2010 and headquartered in Umhlanga, Durban/KwaZulu-Natal. Public sources position it as a contact-centre and BPO operator serving insurance and broader customer-care use cases, with a footprint in sales, service, and distribution support.. Financial Health: Overall Health: unknown. Asset Fact Document Summary: Role: other_document. Summary: ## HelpMe ## PAIA MANUAL Prepared in accordance with Section 51 of the Promotion of Access to Information Act, No. 2 of 2000 (PAIA) for a private body. It provides information on the records held and the process that is to be followed to request access to such records. ## Request Forms for POPI This Manual includes information on the submission of objections to the processing of personal information and requests to delete or destroy personal information or records thereof in terms of the Protection of Personal Information Act of 2014 (“POPI”) * * * ## Table of Contents Scope.....3 Availability of the manual.....3 Designated contact person: Our Information Officer.....3 Section 10 Guide to the Act.....4 Records automatically available.....5 Records available in accordance with other legislation.....5 Subjects and categories of records.....6 POPIA Requirements for the processing of personal information.....7 Request for access to records.....8 Completion of Access Request Form.....9 Submission of Access Request form and request fee payable.....9 Grounds for refusal of access to records.....10 Approval of information manual.....10 PRESCRIBED FORM TO BE COMPLETED BY A REQUESTER FORM B.. Asset

Methodology

Talksure's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 26 distinct source URLs and retained 31 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Recruitment

Contact

Website: https://www.talksuresa.co.za

Email: recruitment@talksuresa.co.za

Phone: 27 (0) 860 333 343

LinkedIn: http://www.linkedin.com/company/talksure

Frequently Asked Questions

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